Sep 2021 – Jan 2023 · 1 yr 4 mos · Kuwait

• Oversee the daily operations of the hotel, including front desk, reservations, housekeeping, and maintenance departments.
• Provide exceptional guest service by addressing and resolving guest concerns or complaints in a timely and effective manner.
• Develop and implement policies and procedures to ensure efficient and effective hotel operations and guest satisfaction.
• Train, manage, and motivate staff to deliver excellent customer service and meet performance goals.
• Ensure compliance with safety and security protocols, as well as local, state, and federal regulations.
• Monitor and manage budgets, expenses, and revenue streams to maximize profitability.
• Collaborate with sales and marketing teams to promote the hotel and increase revenue.
• Coordinate with other departments to ensure seamless communication and teamwork.
• Perform administrative tasks, such as preparing reports, maintaining records, and overseeing inventory.
• Stay up-to-date with industry trends and best practices to ensure the hotel remains competitive and innovative.

Feb 2018 – Sep 2021 · 3 yrs 7 mos · Kuwait

• Supervising and managing the front office staff to ensure smooth operations and excellent customer service
• Providing training, coaching, and performance feedback to front office staff to improve their skills and customer service abilities
• Monitoring and maintaining guest satisfaction levels, handling guest complaints and resolving issues in a timely and professional manner
• Ensuring the accuracy of guest reservations, check-ins, and check-outs, and monitoring room availability to maximize revenue
• Managing inventory of office supplies and equipment, ensuring their proper use and maintenance.

Jun 2016 – Jan 2018 · 1 yr 7 mos · Bengaluru, Karnataka, India · On-site

• Greeting guests upon arrival and checking them into their rooms
• Managing guest reservations, cancellations and modifications
• Ensuring the accuracy of guest information and payment details
• Providing information about hotel facilities, services, and local attractions
• Answering guest inquiries and resolving complaints in a timely and courteous manner
• Handling cash, credit card and other payment transactions, balancing cash drawer at the end of shift
• Maintaining accurate and organized records of room availability, guest accounts and transactions
• Coordinating with other hotel departments such as housekeeping, maintenance, and room service to ensure guest needs are met
• Managing guest requests for additional amenities such as extra towels, pillows, or room service
• Providing wake-up calls, arranging transportation, and assisting with luggage as needed
• Maintaining a neat and clean lobby area, including the front desk and surrounding areas
• Maintaining a professional and friendly demeanor at all times, representing the hotel in a positive light
• Adhering to hotel policies and procedures, including security and safety protocols
• Up-selling hotel services and amenities to guests to enhance their stay and increase revenue for the hotel.

May 2015 – May 2016 · 1 yr · Bengaluru, Karnataka, India · On-site

• Greeting guests as they arrive at the hotel and checking them in to their rooms
• Managing guest reservations, cancellations, and modifications
• Providing information about hotel facilities, services, and local attractions
• Answering guest inquiries and resolving complaints in a timely and courteous manner
• Handling cash, credit card, and other payment transactions and balancing cash drawer at the end of shift.

May 2014 – May 2015 · 1 yr · Hyderabad, Telangana, India