Mar 2022 – Sep 2022 · 6 mos · Gurugram, Haryana, India

Jun 2021 – Mar 2022 · 9 mos

Mar 2020 – Jun 2021 · 1 yr 3 mos

Jul 2018 – Feb 2020 · 1 yr 7 mos

• Interacting and communicating with the business and merchants to understand the requirements and accommodate them to use Airtel payments bank for their transactions
• Work with business and clients to define product requirements
• Understand the API requirements from the clients
• Work with the team to use the client’s API and accommodate them to Airtel Payment Bank
• Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)
• Manage the lifecycle of code development, from ideation to sprints to deployment
• Coordinate and manage code releases
• Track and communicate team velocity and sprint/release progress
• Partner with customer operations to identify areas in need of improvement to increase customer satisfaction and decrease support requests
• Assume responsibility and drive ownership for issue resolution
• Resource Management

Nov 2016 – Jul 2018 · 1 yr 8 mos · Gurugram, Haryana, India

• At the client Expedia, worked as a TPM of Database Team and collaborating with other service teams. The roles and responsibilities involves:
• Work with business and customer stakeholders to define product objectives and requirements
• Prioritize requirements and define scope to meet market needs in a timely manner given available resources
• Develop, maintain, and distribute (as appropriate) standard project management deliverables for the successful launch of new products and services, including: implementation plan, project schedule, issues & action items log, meeting minutes, risks assessment and contingencies
• Partner with internal and external development teams to deliver on time and with the quality required
• Serve as the product owner in Agile / SCRUM development process; write user stories, groom the backlog, and lead sprint planning
• Manage each release through the launch process
• Partner with customer operations to identify areas in need of improvement to increase customer satisfaction and decrease support requests
• Anticipate problems and complications, and formulate solutions so as not to impede the progress of the project
• Assume responsibility and drive ownership for issue resolution
• Ensure all business systems, IT systems, partner platforms and networks are in place to support the offer and that the technical design accurately represents the requirements
• Accountable for on time product delivery, product quality, cost, and operations

Mar 2014 – Nov 2016 · 2 yrs 8 mos

• As a Scrum Master, need to be focused on facilitating the Scrum ceremonies smoothly. Also traveled USA a couple of times to understand business and bring more business to India. Other roles and responsibilities involves:
• Assisting the team in development of Jobs via SSIS and stored procedures due to prior experience as a Database Developer
• Smooth transitioning of business from USA to India.
• Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)
• Enact change and continuous improvement increasing the productivity of Scrum teams
• Empowered teams to self-organize and grow cross-functionality
• Protect team from over-commitment, manage backlog, prioritize resolution of defects/bugs
• Manage the lifecycle of code development, from ideation to sprints to deployment
• Coordinate and manage code releases
• Communicate with other management, engineers, product managers and support specialists on product issues
• Track and communicate team velocity and sprint/release progress

Aug 2012 – Nov 2014 · 2 yrs 3 mos

• SharePoint development
• production support
• scrum
• dot.net development

Sep 2011 – Aug 2012 · 11 mos

• Creating test cases
• automating test cases using HP ALM quality center
• regression testing
• Post deployment sanity
• configurations