Apr 2022 – Jan 2023 · 9 mos · Noida, Uttar Pradesh, India · Remote

• 1. Lead and manage a team of 12 top-notch engineers and tech leads developing and maintaining the Desktop infrastructure for Browserstack.
• 2. Define OKR’s for the Desktop team and tracking them to completion.
• 3. Working and collaborating closely with the Product,QA ,Design,DC and other teams within Browserstack to build new features.
• 4. Developing career paths for team members and helping them grow with regular & deep mentoring.Performing regular performance evaluations and sharing and seeking feedback.
• 5. Architect & design technically robust, flexible and scalable solutions. Design and Code reviews for team members across modules.
• 6. Defining various key metrices for the system, to track system performance and failures.
• 7. Regularly review team performance against annual objectives, KPIs, and supporting measures to ensure the ongoing efficient operations of the team.
• 8. Expertise in progress tracking, performance monitoring and deployment tools (JIRA/, Bamboo,Confluence, Ansible)

Jan 2021 – Dec 2021 · 11 mos

• 1.Acted as the first Technical point of contact for new customers, working closely with sales teams on their lead calls for APAC.
• 2.Providing solutions and answers to technical questions and helping customers integrate Digitalocean products with their existing development tools and workflows.
• 3. Helping in new customer onboarding through webinars and Tech sessions for the team. Helping the APAC customers with right content and experience.
• 4. Investigating, troubleshooting, diagnosing and resolving technical issues in a cloud/SaaS environment.Added recurring issues to knowledge base articles or FAQs to minimize the turn around time on closing support tickets.
• 5. Learning about customers' successes and challenges, sharing the customer feedback back to Product and engineering teams, and advocating for customer interests.
• 6. Communicating well with different audiences (developers, technical and non-technical users)

Mar 2019 – Jan 2021 · 1 yr 10 mos

• 1. Help in building a strong community of DigitalOcean Advocates through webinars, community-meetups,hackathons and conferences.
• 2. As the Developer Advocate, involved in promoting the awareness for DigitalOcean brand among developers, startups and SMBs.
• 3. Helped in growing the DigitalOcean community through content, code and community engagements like meetups, conferences and online webinars.
• 4. Worked closely with the product, engineering and growth teams to improve the onboarding and overall experience of customers. This includes activities like documentation, tutorials/guides, On-Boarding sessions,Office-hours, playbooks etc.
• 5. Help position DigitalOcean as a Developer Cloud leader by speaking at DigitalOcean’s events, industry conferences, meetups and more.

Mar 2018 – Mar 2019 · 1 yr · Bengaluru, Karnataka, India

• Involved in architecting, designing and implementing an approach to move legacy client applications to Cloud.
• Building strong cross-functional relationships and run virtual teams to develop and deliver innovative solutions for customers and prospects.
• Automating the cloud setup using Devops tools like Ansible,Terraform,Jenkins, Splunk,ELK.
• Implementing a production ready Kubernetes system for the client.
• Provided technical leadership and guidance w.r.t. DevOps, to the various development teams.
• Involved in architecting and designing next generation Cloud automation solutions in a Continuous *Integration and Continuous Delivery environments

Aug 2015 – Feb 2018 · 2 yrs 6 mos · Bengaluru, Karnataka, India

• As a part of SRE team, my responsibilities include automating, troubleshooting, diagnosing and fixing production issues, developing monitoring and logging solutions, performing infrastructure maintenance and also implementing the fixes for internally developed code.
• 1. Responsible for effective provisioning, installation, configuration, maintenance of infrastructure in AWS cloud.
• 2. Performed PoCs on new DevOps technologies like Kubernetes,Prometheus,fluentD etc that can be used as part of the production environment.
• 3. Worked on Kubernetes and ecosystem using tools like Kubectl, Kops, Helm, Heapster, weave, datadog,Prometheus etc.
• 4. Designed, automated and implemented monitoring infrastructure using tools like DataDog, ELK, Prometheus.
• 5. Developing Ansible playbooks for deploying and monitoring production and non-production environments.
• 6. Involved in design and implementation of CI/CD pipeline using Buildkite tool.
• 7. Responsible for automating the infrastructure and deployment systems, to improve and 
shorten processes to enable engineering and operations teams work smarter and faster
• 8. Monitor AWS instances and other web based applications.

Feb 2012 – Sep 2014 · 2 yrs 7 mos · bangalore

• Involved in reporting and data mining activities.
• Writing scripts in Python/PHP for fetching data and generating reports.
• Working in Linux environment with open-source applications.
• Worked with alert monitoring systems like Nagios for alerts in production environment,
• Experience with continuous integration systems - Jenkins, Salt Stack, Ansible, etc.
• Involved in mentoring and training the junior team members on new technologies.
• Experience in data mining and reporting using MySql database.
• Experience working with Github for version control.
• Good understanding of SDLC cycle.
• Working as a DevOps engineer and pulling real time data for analytics.
• Understanding and knowledge of E-Commerce domain.
• Good knowledge in SQL and NoSQL platforms like MongoDB, Cassandra, etc.
• Resolving user issues related to accessibility, performance and usages etc.
• Understanding and knowledge of Hadoop based clusters.
• Worked with product development teams on technical design issues and product changes .
• Owned and executed production related issues on a day-to-day basis and resolved them within SLA.