Alpana Bajaj — Product Manager

Leads the product development, responsible for creating Intelligent Omnichannel Digital Contact Center Business Application in Dynamics 365 Customer Service with low-code/ no-code power platform extensibility, including integration with bots/IVRs built on Copilot Studio as authoring tool that empowers everyone to achieve more. - Proven expertise in defining product strategy, roadmap and delivering products based on deep customer empathy, product competitive research and business priorities for both zero-to-one incubations to product launches as well as scaling in market products. - Influence engineering leadership to deliver on the prioritized scenarios from deep insights based on customer obsession and value to business. Demonstrated ability to operate both strategically and tactically in a high-energy, fast-paced environment. - Established core strengths in prioritization, execution, scheduling, risk assessment, cross group collaboration and resource management - Significant experience managing and leading teams to deliver complex and time critical software products - Presented at various customer, sales and marketing events to drive adoption of products. Would love to hear from you or perhaps collaborate with you, if you are in contact center/ customer engagement space.

Stackforce AI infers this person is a SaaS Product Management expert with a focus on customer engagement solutions.

Location: Seattle, Washington, United States

Experience: 22 yrs 5 mos