Hitendra Katiyar — Director of Engineering

With over 10 years of experience in product management and customer experience, I am a passionate and driven leader who aims to create impactful solutions for complex problems. As the Senior Manager of CX at Rippling, I oversee the strategy, execution, and growth of the customer success, support, and advocacy teams, ensuring that we deliver exceptional service and value to our clients across various segments and industries. I also collaborate with the product, engineering, sales, and marketing teams to provide feedback, insights, and recommendations to improve the product roadmap, features, and usability. Prior to joining Rippling, I was a Product Manager at Ola, where I worked on various initiatives, such as Ola Leasing and Ola Share, to enhance the mobility and accessibility of the ride-hailing platform. I have a strong background in mechanical engineering, having completed my B. Tech and M. Tech from the Indian Institute of Technology, Bombay. I also have skills in customer experience, leadership development, business development, and languages, such as Hindi, English, and Spanish. My mission is to leverage my expertise and competencies to create innovative and customer-centric products and services that can transform the way people work and live. I am excited to bring my diverse perspectives and experiences to the team, and to learn from the best in the industry.

Stackforce AI infers this person is a Product Management expert in the SaaS and Mobility sectors.

Location: Bengaluru, Karnataka, India

Experience: 11 yrs 11 mos