Oct 2024 – Present · 1 yr 5 mos · Washington, District of Columbia, United States · Remote

• At UFacilitate, I help leaders access untapped potential in their teams by making individuals feel seen and heard. The UFacilitate Community includes expert facilitators from around the world united by our passion for making collaboration work when “messy human stuff”—egos, cultural differences, miscommunication—create silos that put your mission at risk.

Jan 2023 – Present · 3 yrs 2 mos · Washington, District of Columbia, United States · Remote

• My association with The Collective Good began in 2018 and evolved into a more active consulting role in 2023. I partner with mission-driven organizations to strengthen culture, strategy, and leadership effectiveness through data-driven and human-centered approaches.
• Select examples include:
• Led a culture and strategy assessment for a public health nonprofit, conducting interviews, surveys, and a two-day retreat to support a leadership transition and succession planning strategy.
• Partnered with a nonprofit to develop a Theory of Change, aligning mission and vision with strategic outcomes and measurement frameworks.
• Designed and facilitated MBTI®-based team development and communication workshops to enhance collaboration and interpersonal effectiveness.

Jul 2020 – Dec 2022 · 2 yrs 5 mos

• Extensive experience serving on a management team for a $75 million annual federal government contract, overseeing training development, collaborating with clients on long-term training plans, facilitating cross-functional collaboration, integrating human-centered design principles, and managing a team of content writers, instructional designers, and project managers.

Apr 2017 – Jul 2020 · 3 yrs 3 mos

• Developed 508-accessible client training solutions for customer service representatives and managers, designed leadership development curriculums, facilitated Train the Trainer sessions, evaluated learning effectiveness, developed and delivered Customer Experience (CX) workshops and resources for internal and federal employees.

Feb 2017 – Mar 2017 · 1 mo · Washington D.C. Metro Area

• Assessed learning plans for the Engineering & Science functional service organization
• Updated eLearning modules to reflect current systems and processes

Jul 2014 – Jul 2015 · 1 yr · On-site

• Experience includes facilitating behavioral and leadership workshops, implementing internal team building frameworks, analyzing training dashboards, introducing executive and life skills coaching, organizing Hackathons, planning senior management offsite meetings, facilitating organization-wide change initiatives, and developing staff capacities in vendor management, training design, and facilitation.

Jan 2013 – Aug 2014 · 1 yr 7 mos · On-site

• Served as a single HR point of contact for two business units, conducting employee surveys and interviews, implementing solutions for performance improvement and retention, leading career development projects, implementing employee engagement initiatives, and launching a workplace recognition tool.

May 2009 – Jun 2014 · 5 yrs 1 mo · On-site

• Experience includes coordinating end-to-end training solutions for multiple business units, leading internal training initiatives, deploying eLearning solutions, launching an internal Talent Development Blog, analyzing competency data, co-leading transitions to a new Learning Management Systems (LMS), procuring content from external vendors, managing vendor selection processes, and designing training calendars/dashboards.

May 2006 – Apr 2009 · 2 yrs 11 mos · On-site

• High-volume hiring, processing 1K+ student applications daily. Developed databases to find passive job seekers and built a network of university reps across 50 campuses. Led automation initiatives, including design reviews of an Applicant Management System with IT collaboration.