Jul 2022 – Present · 3 yrs 8 mos · On-site

• As a senior technical leader, I have been driving platform transformation, operational excellence, and team development for Word Web, with a strong emphasis on people leadership and cross-functional impact.
• Leadership & People Development
• 1.Team Leadership & Mentorship: Led and mentored engineers across the Word Web Platform team, providing technical guidance and coaching to support their growth, confidence, and impact. Fostered a culture of collaboration, ownership, and continuous learning.
• 2.Diversity & Inclusion Advocate: Contributed to D&I and learning initiatives within the Word team, helping build an inclusive, equitable, and growth-oriented engineering culture.
• 3.Incident Management Leadership: Served as the Incident Manager for Word Online, overseeing disaster recovery and incident response processes to ensure platform reliability and resilience.
• Technical Ownership & Innovation
• 1.Platform Re-architecture: Led the re-architecture of the internal model for Word Web, modernizing the platform to improve scalability, maintainability, and performance.
• 2.End-to-End Feature Ownership: Owned the complete Comments experience for Word Web, driving feature development, user experience improvements, and cross-team collaboration.
• 3.Operational Excellence: Managed and improved incident response workflows, ensuring rapid resolution and continuous learning from production issues.

Jul 2019 – Jul 2022 · 3 yrs · On-site

• Led People Management and Technical Innovation in Office Word Web Intelligence and Canvas Authoring team. Joined as Senior Software Engineer and rapidly advanced into a leadership role.
• People Management & Career Development
• 1.Mentored and coached engineers, supporting their career growth through personalized development plans and regular feedback.
• 2.Managed performance processes, including goal setting, progress reviews, and constructive feedback to help team members succeed.
• 3.Resolved team conflicts effectively, fostering a collaborative, inclusive, and psychologically safe work environment.
• 4.Participated in hiring and team building, conducting interviews and helping shape a high-performing, diverse engineering team aligned with Microsoft’s values.
• Technical Leadership & Innovation:
• 1.Shipped Text Predictions for Word Online to production for all commercial users. This feature, similar to Smart Compose in Google Docs and Gmail, used server-side models to enhance writing productivity.
• 2.Led development of client-side inference for Text Predictions using WebAssembly and Web Workers, enabling end-to-end browser-based inference to reduce COGS, improve latency, and enhance user experience.
• 3.Directed a virtual cross-functional team to drive feature development and successful deployment.