Pinky Gupta

CTO

Bengaluru, Karnataka, India13 yrs experience

Highly StableAI Enabled

Key Highlights

Led Search Tech team at Paytm for 150M+ daily searches.
Expertise in AI-driven systems for e-commerce and travel.
Developed high-impact projects improving user engagement.

Stackforce AI infers this person is a Backend-heavy Fullstack engineer in the E-commerce sector.

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Skills

Core Skills

Search RelevanceAi/nlpWeb DevelopmentMicroservicesSoftware Development

Other Skills

AerospikeAlgorithmsAngularApache KafkaCSSCore JavaData CachingData StructuresElasticSearchElasticsearchGitGitlabHibernateJDBCJava

About

I'm a Technical Lead with 12+ years of experience in designing and scaling high-performance, AI-driven systems across fast-moving domains like e-commerce, travel, and ONDC. I currently lead the Search Tech team at Paytm, powering 150M+ daily searches and delivering intelligent, personalized discovery experiences to 400M+ monthly users. My expertise spans Java, Node.js, Python, Elasticsearch, OpenAI/LLMs, and large-scale distributed systems, with a strong focus on search relevance, personalization, and AI/NLP-driven features. I've built products like: Natural language–based smart filters for Travel SRP AI-generated summaries & USPs from user reviews Query classification and intelligent ranking models Section personalization using ML to improve CTR ONDC tagging automation via ChatGPT/LLaMA 2 (98%+ accuracy) Beyond hands-on development, I specialize in software architecture design, team building, cross-functional leadership, and data-driven decision-making. I’m passionate about building tech that scales, performs, and delivers real business value. Always curious, always optimizing, I thrive in environments where innovation, ownership, and user-first thinking intersect.

Experience

Ibm india software labs

Software Development Lead

Nov 2025 – Present · 4 mos

Paytm

2 roles

Technical Lead

Promoted

Apr 2023 – Aug 2025 · 2 yrs 4 mos

JavaNode.jsPythonElasticsearchOpenAI/LLMslarge-scale distributed systems+2

Senior Software Engineer

Feb 2021 – Apr 2023 · 2 yrs 2 mos

Expedia group

Software Dev Engineer

Jun 2017 – Feb 2021 · 3 yrs 8 mos · Bangalore Urban, Karnataka, India

Expedia has many white label partners, Partner solution services are used to provide them travel based solutions. Involved in customisations and design changes on these services according to partner specific use cases on platform of Expedia.

Snapdeal

Software Developer

Feb 2015 – Jun 2017 · 2 yrs 4 mos · Bengaluru Area, India

Project Undertaken 1: Query Management System -This is a subsystem at Snapdeal Seller front to help sellers for their queries.
Development Environment: Java, Spring, REST, MySQL ,ElasticSearch
Project Undertaken 2: ANDON -This project was based on enabling and disabling the Sellers on Snapdeal in case of any frauds or ambiguity found against them.
Development Environment: Java, Spring, Jersey, MySQL, JDBC
Project Undertaken 3: Seller Services -This was an application for Snapdeal Sellers and Partners to facilitate different vendor services.
Development Environment: Java, Spring, Liferay, Mongo, CSS, Angular
Project Undertaken 4: Reviews and Ratings -This is a subsystem of Snapdeal Site which is based on reviews and ratings given by customers.
Development Environment: Java, Spring, Kafka,ElasticSearch ,Aerospike
Project Undertaken 5: Key Account Management -This was an app designed for Snapdeal account managers to manage their sales goals, targets, gmv etc.
Development Environment: Java, Spring, REST, Kafka, Mongo, Aerospike