Surendra Goutham

Senior Software Engineer

Bengaluru, Karnataka, India9 yrs 7 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Expert in AI integrations and agent frameworks.
Proven track record in scalable microservices development.
Strong leadership in cross-functional product delivery.

Stackforce AI infers this person is a Backend-heavy Software Engineer with expertise in Fintech and SaaS solutions.

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Skills

Core Skills

Ai IntegrationsBackend EngineeringMicroservicesDistributed Systems

Other Skills

AI EngineeringAJAXAPI DevelopmentAgent FrameworksAgile MethodologiesAlgorithm DesignAlgorithmsAmazon Web Services (AWS)Apache KafkaApplication DevelopmentBackend Engineering (Java, Python, Go, Microservices)C (Programming Language)Caching & Performance Optimization (Redis, ThirdEye)Cascading Style Sheets (CSS)Cloud Platforms (Azure, AWS)

About

I’m a Senior Software Engineer at Microsoft, working on AI integrations and agent frameworks in the Copilot ecosystem. My focus is on building and shipping AI agents, integrating ISVs using connectors and automation flows, and applying RAI and RAG practices to improve response quality, reliability, and scalability. Before moving into AI, I worked on large-scale products like Viva Goals and Microsoft Teams, contributing to global releases used by millions of users. Earlier in my career, I led backend engineering efforts at Paytm, where I designed and delivered high-scale microservices while supporting and mentoring other engineers. My background is in backend and cloud engineering, with hands-on experience in Java, Go, Ruby on Rails, gRPC, REST, Azure, AWS, microservices, APIs, observability, and distributed systems. I enjoy working at the intersection of AI and engineering, turning complex problems into practical solutions. Key Skills: AI Integrations, Agents, Retrieval-Augmented Generation (RAG), Responsible AI, API & ISV Integrations, Microservices, Backend Engineering (Java, Go, Ruby on Rails), Cloud Platforms (Azure, AWS), gRPC, REST, Distributed Systems If you have a project I can help with, please get in touch. node.data@hotmail.com +91-9916659254

Experience

9 yrs 7 mos

Total Experience

2 yrs 4 mos

Average Tenure

4 yrs 11 mos

Current Experience

Microsoft

Senior Software Engineer - AI Integrations

Jun 2021 – Present · 4 yrs 11 mos · Bengaluru, Karnataka, India · Hybrid

Build and ship custom AI agent frameworks on top of Microsoft Copilot, letting customers access enterprise data through natural language instead of juggling multiple portals.
Design and integrate ISV connectors using Power Platform (Power Automate, custom connectors) to simplify workflows and make enterprise adoption smoother.
Implement RAG pipelines to ground AI responses in trusted data sources, improving accuracy and reducing errors in customer interactions.
Apply Responsible AI practices, including response quality checks, benchmarking, and safety guardrails, to ensure reliable and ethical outputs.
Develop orchestration layers that manage AI agent interactions with different systems, keeping solutions scalable, secure, and easy to integrate.

AI IntegrationsAgent FrameworksISV ConnectorsRAGResponsible AIOrchestration Layers+1

Paytm money

Technical Lead

Mar 2021 – Jun 2021 · 3 mos · Bengaluru, Karnataka, India · On-site

Built the “Good Till Triggered” product, enabling users to access trading insights more efficiently and improving overall trading experience.
Designed and implemented a scalable microservice serving a large number of active clients, supporting Paytm Money’s rapid growth.
Delivered the product in 45 days from design to deployment, balancing speed and quality.
Worked closely with cross-functional teams to meet business requirements and ensure smooth release.
Focused on reliability, performance, and user experience, helping drive higher engagement and adoption of the platform.

MicroservicesScalable SystemsCross-Functional CollaborationProduct DevelopmentBackend Engineering

Razorpay

Senior Software Development Engineer

Sep 2019 – Mar 2021 · 1 yr 6 mos · Greater Bengaluru Area · On-site

Designed and built scalable microservices in Golang, supporting the growth and stability of Razorpay’s lending segment.
Implemented an observability platform that reduced mean time to detect (MTTD) and mean time to resolve (MTTR) across all microservices.
Enhanced distributed tracing using OpenTelemetry (OTEL), making it easier to identify and fix performance issues.
Integrated Slack alerts for anomaly detection, enabling the team to proactively catch and resolve potential problems.
Used Redis caching with Apache ThirdEye to improve data retrieval speed and processing efficiency.

GolangObservabilityDistributed SystemsPerformance OptimizationMicroservices

Neogrowth credit pvt. ltd. - sme business loans

Software Development Engineer - 3

Oct 2016 – Sep 2019 · 2 yrs 11 mos · Greater Bengaluru Area · On-site

Designed and developed NeoGrowth’s Paylater system, a digital wallet and credit solution, serving over 1,200 customers with a loan book of ₹5.5M within the first 14 months.
Improved the customer onboarding process by integrating India Stack modules, reducing effort from 6 days to 1 hour and increasing customer satisfaction.
Introduced and implemented technologies like Elasticsearch, Rubocop, Sidekiq, Sentry, and Capistrano, helping the team adopt modern, efficient solutions.
Mentored junior developers, conducted code reviews, and fostered a collaborative environment, improving team skills and reducing technical debt.
Contributed to system design discussions and process improvements, ensuring software quality aligned with business goals.
Delivered solutions that directly contributed to over 12% of company revenue, showing clear business impact.

MicroservicesDigital WalletsCustomer OnboardingMentoringBackend Engineering