May 2017 – Present · 8 yrs 10 mos

• Head of Engineering – Connectors & Agent Data Platform
• Lead Microsoft’s 1400+ Connectors Platform, powering integration with ISVs and external data sources.
• Drive knowledge assets for Microsoft Copilot Studio, ensuring secure, scalable integration.
• Own the Connectors Certification & Governance Platforms (design & runtime), enabling compliance and trust.
• Spearhead the AI-first transition, defining strategy for the Model Context Protocol (MCP) to enable copilots and agents.
• Head of Engineering – Microsoft ERP (F&O Data Platform)
• Owned end-to-end strategy & execution across runtime, lifecycle, batch, integration, file store, auditing, authorization, and data engine.
• Transformed ERP delivery to true SaaS by reducing supported versions to N–2 via continuous updates.
• Improved stability—cut incidents and customer calls by 50% with AI-driven self-healing and copilots.
• Unified workstreams across platforms, driving $10M annual COGS savings (projected $50M in 3 years).
• Scaled the engineering org to 100+ engineers and 200+ vendor resources, enabling execution at global scale.
• Group Engineering Manager – D365 Observability, Infra & Data Management
• Delivered next-gen Data Retention Services, cutting storage costs while boosting performance.
• Improved incident auto-detection from 55% → 90%+ across an 8,000-developer org via observability platforms (telemetry, anomaly detection, visualization, flighting).
• Led RFPs for monitoring solutions (e.g., New Relic) to gain external “outside-in” signals.
• Migrated on-premises D365 → cloud, consolidating multiple versions into a unified SaaS platform.
• Strengthened platform reliability with data-driven OKRs, insights, and reporting, increasing uptime and customer trust.
• Drove security & compliance programs meeting stringent requirements across Europe and India.

Jan 2015 – Feb 2017 · 2 yrs 1 mo

• Driving strategy, vision, and transformation to instill an engineering mindset, agile practices, and a data-driven, metrics-oriented culture with a growth mindset.
• Part of the core SRE team for Microsoft Azure, defining strategy and running the command center for crisis management, handling large-scale outages across multiple geographies, data centers, and infrastructure.
• Accountable for Azure availability and reliability (24x7) from India—focused on improving incident detection, reducing mitigation time, and strengthening SRE capabilities. Conduct regular executive reviews of live site issues and drive a data-driven RCA/RI culture.
• Lead Azure capacity management, building and scaling clusters globally with deep automation and process optimization.
• Deliver key software engineering projects, including diagnostic tools, end-to-end incident automation, and an NLP-driven bot for workflow automation, dashboards, and task orchestration.
• Responsible for problem management, identifying recurring issues, closing gaps, and implementing long-term fixes.
• Build and lead the India engineering organization—hiring, performance management, attrition management, and college recruitment (conducted 100+ interviews, hired 80+ employees over 5 years).
• As site lead, manage multiple functions and partner with Staffing, HR, Finance, Legal, and Tax to ensure alignment and operational excellence.

Apr 2012 – Dec 2014 · 2 yrs 8 mos

• Led the Cloud Reliability Hub in India, responsible for 24x7 health monitoring, incident correlation, response, and engagement across Microsoft’s infrastructure, platforms, services, and third-party providers to ensure maximum site availability for online services.
• Managed and scaled teams handling Incident Management, Network Operations, Edge SRE, Crisis Management, and Multi-Service Global Outages, including executive communications during critical events.
• Drove operational optimizations across the organization—reducing ticket volumes through auto-triaging, alert elimination, self-healing, and automation, achieving $100M+ in TCO reduction over 3 years.
• Designed and deployed systems, tools, and processes to reduce detection and mitigation times, improving overall reliability and resilience of Microsoft’s online services.
• Strengthened the SRE culture, embedding data-driven practices, faster RCA/RI cycles, and enhanced automation, while mentoring and developing high-performing teams.

Aug 2006 – Mar 2012 · 5 yrs 7 mos

• Leading the service engineering team for Commerce platforms which included subscription, payment gateway, Risk/fraud, payouts) which supports global payments, global markets, generates revenues in few Billion$, has 35 internal partners (Xbox, Windows Phone, Azure, AdCenter, Office 365, Windows live etc.), external partners and dependencies.
• Built systems that will move towards 0-minute down time deployments. Automated high availability setup for back end SQL server for high OLTP and reduced down time to seconds.
• Delivered large scale releases, holiday seasons, product launches – prepared readiness of the services, infra to ensure successful events.
• Integrated the acquisitions of external companies Jellyfish, Massive into Microsoft and was part of Swat team to integrate this into Live search.
• Designed data center build out for BCP levels, data center migrations.
• Ensured the billing platform is secure and complaint (PCI, SOX)
• Developed playbooks, instrumentation, monitoring, standard deviation, detection, hardware virtualization, scale outs, dashboards, metrics.
• Implemented self-healing, risk assessment of services, failures, security – avoid from DDOS and other attacks.
• Designed and Managed the infrastructure around 2000 + servers which includes Front end, SQL servers, middle tiers, 100’s of Terabytes of data and other infra includes load balancers, firewalls, IPS, TORS, routers, switches, arbor etc. (The network infra is being managed by shared services) and storage area networks (SAN - EMC, Hitachi)

Feb 2001 – Jul 2006 · 5 yrs 5 mos

• Managed thousands of SQL servers for critical services in Microsoft – worked extensively on High availability – Log shipping, clustering, database mirroring, performance management, capacity management, consolidation by virtualization, scripting repetitive alerts, fixing root cause, developing scripts, improving SQL performance, replication, data center setup, data center migrations, installation and upgrade of environments. Developed frameworks to automate the rollouts, upgrades, performance testing.