Jahnvi Goyal — CEO
Experienced Product Manager with experience in Online food delivery, B2B Lending, and B2B Recruitment services. Currently, I am driving sustainable repeat order growth at Zomato at the back of great customer experiences. My latest product win is driving 4x efficiency, while improving customer satisfaction (CSAT) in Zomato's customer support. I spearheaded and launched a unified in house support tool for Zomato's support ecosystem - rider support, merchant support, as well as customer support. Prior to Zomato, I have experience in launching and managing a portfolio of products in Fintech space - Loan management system, Document management system, Underwriting software, and third party integrations to drive sales efficiency at Ofbusiness. Prior to Zomato and Ofbusiness, I was a part of the core team at Deber (a bootstrapped start-up in B2B recruitment space). You may contact me at workwithjahnvi@gmail.com.
Stackforce AI infers this person is a Product Manager with expertise in B2C and Fintech industries.
Location: Gurugram, Haryana, India
Experience: 9 yrs 4 mos
Skills
- Product Management
- User Experience
- Recruitment Strategy
Career Highlights
- Drove 4x efficiency in customer support at Zomato.
- Launched unified support tool enhancing customer satisfaction.
- Managed diverse fintech product portfolio driving sales efficiency.
Work Experience
Zomato
Owner - Catalog & Content Operations (1 yr 6 mos)
Product Lead - Online Ordering (6 yrs)
Freelance, self-employed
Product Consultant (3 mos)
OfBusiness.com (OFB Tech Pvt Ltd)
Product Manager (1 yr 5 mos)
IgniteWorld (Building Hyrng - Recruitment Platform for Enterprises & Search Firms)
Core team member (1 yr 2 mos)
Housing.com
Associate Product Manager (6 mos)
Education
Bachelor of Technology - BTech at Indian Institute of Technology, Delhi
Master of Business Administration - MBA at Liverpool Business School
