Abhay Gupta — Backend Engineer

With over 18 years of expertise in web services and distributed systems, I am a highly accomplished software engineer with a proven track record of delivering scalable, reliable, and high-performance solutions that consistently exceed customer expectations. My technical proficiencies include Java, Spring Boot, Cassandra, Active MQ, Splunk, AppDynamics, and AWS. As a collaborative leader, I excel at collaborating with cross-functional teams, product managers, and business partners to design and develop innovative architecture and code. Key Achievements: - Spearheaded initiatives that substantially enhanced customer satisfaction, match rates, and system scalability. - Successfully delivered matchmaking capabilities, resulting in substantial growth in user engagement and API performance. - Led a project to reduce legacy resources by a significant percentage, leading to notable cost savings and improved system efficiency. - Enhanced team morale and Net Promoter Score (NPS) while substantially reducing incidents. - Architected new product launches, transforming TurboTax architecture and accelerating tax form calculations. - Developed reusable code and libraries, driving innovation and efficiency in software development. Generative & Agentic AI Initiatives: - Real-time Agent Guidance: Developed an agentic AI system for live conversation monitoring, providing real-time suggestions and resources to enhance issue resolution effectiveness. - Intelligent Expert Routing: Built an in-house machine learning and RAG system to replace rules-based call routing, leading to improved resolution speed, reduced transfers, and optimized expert utilization. - Automated Skill Tagging: Leveraged generative AI to automatically tag expert skills from daily conversations, improving the accuracy and efficiency of skill identification. Accuracy in Matching Customers with the Appropriate Experts AI-Powered System Diagnostics: I have developed an AI-powered system that analyzes data across multiple micro-services for real-time issue detection and automated self-healing. More Innovative Projects in Progress Customer Problem & Solution Highlights: I have enabled customers to navigate complex financial products by integrating human experts and personalized support directly into product workflows. My solutions include integrating expert systems with real-time feedback and decision-making into product experiences and leveraging AI for personalization.

Stackforce AI infers this person is a SaaS expert with a strong focus on AI-driven backend systems and scalable architectures.

Location: San Diego, California, United States

Experience: 17 yrs 9 mos

Skills

Agentic Ai
Artificial Intelligence (ai)
Generative Ai
Full-stack Development
Java

Career Highlights

18 years of expertise in web services and distributed systems.
Proven track record of delivering high-performance solutions.
Expert in AI-driven systems and architecture transformation.

Work Experience

Intuit

Senior Staff Software Engineer (1 yr 1 mo)

Staff Software Engineer (3 yrs 2 mos)

Staff Software Engineer - Knowledge engine (2 yrs 10 mos)

Staff Software Developer - Backend Core Tax Services (3 yrs 4 mos)

ServiceNow

Staff Software Engineer - ServiceNow (1 yr 10 mos)

Olacabs.com

Lead Software Engineer (CTO Office), Olacabs (1 yr 2 mos)

Flipkart.com

Senior software engineer (1 yr 10 mos)

Oracle

Senior Member technical staff (2 yrs 5 mos)

Education

Integrated dual degree ( M.tech + B.tech) at Indian Institute of Technology, Roorkee

Abhay Gupta

Backend Engineer

San Diego, California, United States17 yrs 9 mos experience

Most Likely To SwitchAI ML Practitioner

Key Highlights

18 years of expertise in web services and distributed systems.
Proven track record of delivering high-performance solutions.
Expert in AI-driven systems and architecture transformation.

Stackforce AI infers this person is a SaaS expert with a strong focus on AI-driven backend systems and scalable architectures.

Contact

abhaygupta.iitr@gmail.com LinkedIn

Skills

Core Skills

Agentic AiArtificial Intelligence (ai)Generative AiFull-stack DevelopmentJava

Other Skills

Active MQAgile MethodologiesAmazon ConnectAmazon Web Services (AWS)AppDynamicsApplication DevelopmentApplication SecurityArchitectural DesignAutomationBack-End Web DevelopmentCC++CRMCassandraCloud Applications

About

Experience

Intuit

4 roles

Senior Staff Software Engineer

Promoted

Feb 2025 – Present · 1 yr 1 mo · On-site

Generative & Agentic AI Initiatives
1. Real-time Agent Guidance: Developed an agentic AI system that monitors live conversations between customers and experts, providing real-time suggestions and resources to improve the effectiveness of issue resolution.
2. Intelligent Expert Routing: Built an in-house machine learning and RAG system to replace rules-based call routing, which improved resolution speed, reduced transfers, and optimized expert utilization.
3. Automated Skill Tagging: Used generative AI to automatically tag expert skills from their daily conversations, which improved the accuracy of matching customers with the right experts.
4. AI-powered System Diagnostics: Engineered an AI-powered system that analyzes data across multiple micro-services to enable real-time issue detection and automated self-healing.
5. More in flight stay tuned .. :)
Customer Problem
1. Enabled customers to navigate complex financial products by embedding human experts and personalized support directly into product workflows.
Solution Highlights
1. Embedded expert systems with real-time feedback and decision-making into product experiences.
2. Integrated AI to personalize customer journeys and improve engagement efficiency.
Technical & Strategic Leadership
1. Technical Leadership: Led the architecture of large-scale, event-driven AI/ML platforms and specialized in building scalable, high-performance backend systems.
2. Strategic Leadership: Spearheaded the end-to-end design and deployment of new AI-first systems and mentored cross-functional teams in AI and system design.

Agentic AILLMs & RAGAmazon Web Services (AWS)Amazon ConnectCoaching & MentoringDesign Patterns+5

Staff Software Engineer

Dec 2021 – Feb 2025 · 3 yrs 2 mos · On-site

Staff Software Engineer & Architect, Intuit Virtual Expert Platform team San Diego
Key Achievements:
Led initiatives resulting in significant improvements in customer satisfaction, match rates, and scalability.
Successfully delivered matchmaking capabilities, driving substantial growth in user engagement and API performance.
Spearheaded a project reducing legacy resources by a substantial percentage, achieving notable cost savings and improving system efficiency.
Improved team morale and NPS, and significantly reduced incidents.

Amazon Web Services (AWS)Application SecurityGenerative AICloud ApplicationsArtificial Intelligence (AI)Mentoring+4

Staff Software Engineer - Knowledge engine

Apr 2017 – Feb 2020 · 2 yrs 10 mos

Staff Software Engineer, Intuit San Diego
Key Achievements:
Pioneered Credit Score Offering Experiment: Led the experiment post TurboTax filing experience, laying the foundation for the new Intuit product, Turbo, generating 6 million+ impressions in just 2 days during the April 2016 tax peak.
Transformed TurboTax Architecture: Played a key role in transforming TurboTax from a monolithic architecture to micro-services, resulting in Intuit's first capability hosted on AWS, a significant technological milestone.
Led KEC DSL Development: Spearheaded the development of KEC DSL (homegrown programming language) at TKE (Tax Knowledge Engine) re-platforming team, enabling tax form calculations migration from XML to KEC transformation, reducing migration time by 60% (from 10 years to 4 years) and authoring time by 60%.
Built Reusable Code & Libraries: Developed scalable, reusable code and libraries, driving innovation and efficiency in software development.
Collaborative Leadership: Fostered collaboration across teams, establishing backend conventions, principles, and patterns, and working closely with product managers, business partners, and cross-functional teams to deliver high-quality software solutions.
Technical Expertise: Demonstrated expertise in designing and implementing data storage solutions, developing test-driven unit tests, and participating in agile software development, ensuring the delivery of high-quality software solutions.

Full-Stack DevelopmentAmazon Web Services (AWS)JavaSoftware DevelopmentSplunkSpring Boot+20

Staff Software Developer - Backend Core Tax Services

Dec 2013 – Apr 2017 · 3 yrs 4 mos

Staff Software Engineer, Intuit Bangalore
Key Achievements:
Developed and Maintained High-Performant Back-end Services: Built and maintained 10+ back-end services, handling up to 100,000+ TPS, for products like TurboTax, Mint, and QuickBooks.
Peak Tax Season Support: Actively monitored, debugged, and resolved issues during peak tax season, ensuring a smooth experience for users.
MEF++ Management Tool: Developed an in-house tool to bridge the gap between existing options and ideal user experience, parsing XSD schema in 1 second (vs. 5 minutes in Ruby).
Make Good Offer (MGO) Program: Collaborated on the development and design of the MGO program, enabling 100K+ users to enroll in the rebate program.
Custom Watermark Text Feature: Implemented a feature to add custom watermark text on generated PDFs, releasing it in just 3 days.
Performance Optimization: Optimized the GetTaxReturnStatusForAll service, achieving 9% improvement, and resolved slowness in PDF generation, restoring performance to normal.
Technologies Used:
JAVA
Spring Boot
Cassandra
Active MQ
Splunk
AppDynamics

Full-Stack DevelopmentAmazon Web Services (AWS)JavaRESTful WebServicesSoftware DevelopmentSplunk+18

Servicenow

Staff Software Engineer - ServiceNow

Feb 2020 – Dec 2021 · 1 yr 10 mos · Greater San Diego Area

Staff Software Engineer, ServiceNow San Diego
Key Achievements:
NOW Mobile App Backend Development: Designed and developed scalable backend web services catering to the NOW mobile app, ensuring seamless user experience.
AI Search Integration: Conceptualized and implemented AI Search integration and service, enhancing search functionality and user engagement.
UX Component Development: Collaborated with the UI Builder team to build reusable UX components, data broker, and graphQL Action items for push notifications, indoor maps, and search optimization.
Performance Optimization: Achieved a 30% performance gain in backend services through optimization techniques, resulting in improved response times and user satisfaction.
Cross-BU Team Initiatives: Led cross-Business Unit team initiatives, designing and developing features that spanned multiple business units, fostering collaboration and innovation.
Technical Leadership: Provided technical guidance and mentorship to team members, ensuring the delivery of high-quality software solutions that met business requirements.

Full-Stack DevelopmentJavaApplication SecuritySoftware DevelopmentSplunkTechnology Evaluation+17

Olacabs.com

Lead Software Engineer (CTO Office), Olacabs

Oct 2012 – Dec 2013 · 1 yr 2 mos · Bengaluru Area, India

Lead Software Engineer (CTO Office), Olacabs
Key Achievements:
Defined Business & Tech Charter: Worked closely with the CTO office to shape the company's business and technical strategy, driving growth and innovation.
Led High-Performing Teams: Directly managed 3 teams of 24+ engineers across 2 offices (Bangalore and Mumbai), fostering collaboration and excellence.
Scaled Cab Ecosystem: Collaborated with operational teams to identify and solve day-to-day business problems, scaling the cab ecosystem in India and enabling 100K bookings daily.
Built High-Traffic Systems: Designed and developed highly scalable systems, handling over 100 million API requests per day, for:
‣ Driver/Cab Tracking and Booking Fulfillment
‣ Backend Services for Business and Operational Needs
‣ OLA Mobile App (V1 and V2, Android and iOS)
‣ OLA Money, Payment, Gift Vouchers, and Referral Flow
Managed Operational Systems: Led the development and management of critical operational systems, including:
‣ Booking Console
‣ Inventory Management System (IMS)
‣ Device API (powering driver app)
Technologies and Skills:
Programming languages: Java, Ruby, PHP
Databases: MySQL
Cloud platforms: AWS
Messaging queues: RabbitMQ, ActiveMQ
Web servers: Ngnix
Monitoring tools: Nagios

Full-Stack DevelopmentJavaSoftware DevelopmentTechnology EvaluationCloud ApplicationsArtificial Intelligence (AI)+13

Flipkart.com

Senior software engineer

Dec 2010 – Oct 2012 · 1 yr 10 mos · Bengaluru Area, India

Key Achievements:
Cash on Delivery (COD) System: Conceptualized and developed India's first COD system, enabling Flipkart to grow 100X in the first year and establishing trust in e-commerce.
Flipkart Wallet: Built the first wallet feature, enabling digital payments for smaller value orders, paving the way for Flipkart's payments ecosystem, now known as PhonePe.
Core Modules Development: Designed and developed critical modules, including Order Management System (OMS), Fulfillment, Payments, and User Service.
Architecture and Design: Contributed to core architecture and design meetings, formulating processes and flows for complex processes like order tracking, multi-warehouse flows, and returns and replacements.
Infrastructure Expertise: Handled infrastructure tasks, including module packaging, CI pipelines setup, deployments, ETL data migration, and performance improvements.
Team Mentorship: Mentored team members on Git branching strategies, coding practices, and business processes like order lifecycle, payments, and fulfillment.
Customer-Facing Features: Developed customer-facing features, including search pages, order history, wallet dashboard, and payment history.

Full-Stack DevelopmentJavabackendSoftware DevelopmentTechnology EvaluationProblem Solving+11

Oracle

Senior Member technical staff

Jul 2008 – Dec 2010 · 2 yrs 5 mos · Bengaluru Area, India

Senior Member Technical Staff, Fusion Middleware Manageability Team, Oracle Server Technology, Bangalore
Key Achievements:
JBoss Application Server and MQ Monitoring (Oct 2008 - Dec 2008)
Developed monitoring metrics for Web services and EJBs, enhancing OEM's manageability capabilities.
Microsoft Active Directory, IIS, and .Net Framework Plug-ins (Jan 2009 - May 2009)
Created plug-ins for monitoring and managing Microsoft technologies, expanding OEM's scope.
SOA Management Pack (May 2009 - Feb 2010)
Developed a comprehensive management solution for Oracle SOA Suite and Composites using OEM Grid Control.
OCAMM Integration with SOA Suite and OSB (Feb 2010 - March 2010)
Integrated Oracle Composite Application Monitor and Modeler with SOA suite and OSB, enhancing OEM's monitoring capabilities.
Keystore Service Management (April 2010 - June 2010)
Added management support for Oracle's proprietary Keystore service using OEM Fusion Middleware Control.
SOA Composite and Web Services Dashboard (July 2010 - Nov 2010)
Developed dashboards for monitoring SOA composites, BPEL processes, OSB, and Web services.
Technologies and Skills:
Programming languages: Java, C++, SQL, Perl
Oracle technologies: ADF Framework, Weblogic Server, SOA Suite, Service Bus, Jdeveloper
Platforms: Windows, Linux, Solaris
Source control: ADE (Oracle Proprietary)