Gourav Khanna

Product Director

Berlin, Berlin, Germany12 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 12 years of experience in product management.
Led multiple product verticals for a leading SaaS company.
Expert in digital transformation and automation.

Stackforce AI infers this person is a SaaS and FinTech product management expert with a strong focus on automation and digital transformation.

Contact

Skills

Core Skills

Product StrategyAgile Product DevelopmentFintech

Other Skills

A/B TestingAgile MethodologiesAmazon Web Services (AWS)Automated Credit ModelBuilding & Coaching Team of Product ManagersBusiness StrategyBusiness-to-Business (B2B)Competitive & Market ResearchCompliance ManagementCross-functional Team LeadershipData AnalysisData AnalyticsDatabasesEffective communications across all stakeholdersElasticSearch

About

• Over 12 years of industry experience in Product Development/Management, SaaS, Consumer-facing apps, Fin-Tech, Auto-Tech, and eCommerce sectors. • Currently Leading 3 Product Verticals (8 Products) for LivePerson (SaaS) and driving strategy across Verticals aligning with company OKRs. • Earlier Lead financing verticals including retail loans and business loans (financing / floor planning and payments) as a product manager in Cars24. • Strong analytical skills with the ability to collect, organize, analyze, and visualize significant amounts of information with attention to detail and accuracy; interpret trends or patterns in complex data sets • Ability to take an idea through design, delivery and optimization. • Good Understanding of tech and expert in automating business processes using technology. • Scrum Enthusiast, Self Motivated and Startup Specialist • Experienced in various industry-standard models and methodologies e.g. Agile Scrum, Kanban etc. • Expert in digital transformation and automation of offline journey to a complete online journey Certified Scrum Master (CSM®) | Certified Scrum Product Owner (CSPO®)

Experience

Liveperson

3 roles

Director of Product Management

Promoted

Jan 2025 – Present · 1 yr 2 mos · Berlin, Germany

Principal Product Manager

Jul 2023 – Dec 2024 · 1 yr 5 mos · Berlin, Germany

Group Product Manager

Oct 2021 – Jul 2023 · 1 yr 9 mos · Berlin, Germany

Lead Product Vision for Conversation Cloud Core vertical(4 Products) and created Product Strategy for whole group focussed on growth and aligned with organization vision.
Reduced onboarding TAT by 85% for security products by enabling Self Service for enterprise Clients and improving overall conversion.
Enabled the teams by moving from passive mindset to growth and data mindset, thus improving product productivity from feature delivery to tech debt ratio.
Implemented a group level processes for proactive product improvement and verified success based on data-driven outcomes.
Helped to scale the biggest client with 3M accounts, lead end-to-end in multi team initiative to create a marketplace for Provider which lead to increase in overall customer base.
Skills:
Leadership, Product Vision & Product Strategy
Product Roadmap & Portfolio Management
Agile Product Development, Continuous Iteration
Product Design & User Experience (UX)
Go-to-Market (GTM) Strategy, Positioning & Pricing
Competitive & Market Research
Building & Coaching Team of Product Managers
Strategic Partnerships
Articulating Market Needs, Gaps & Business Cases
Combining Strategic Direction & Tactical Execution
Identifying new Business Opportunities, Defining KPIs
Effective communications across all stakeholders

LeadershipProduct Vision & Product StrategyProduct Roadmap & Portfolio ManagementAgile Product DevelopmentProduct Design & User Experience (UX)Go-to-Market (GTM) Strategy+5

Startup

Senior Product Manager

Mar 2020 – Oct 2021 · 1 yr 7 mos · Berlin, Germany

Creating products for multiple geographies (Global)
Lead omnichannel acquisition and retention strategy
Implemented GTM strategy in 6 markets across 3 continents

Cars24

3 roles

General Manager Products

Promoted

Apr 2019 – Feb 2020 · 10 mos

Lead Consumer & Dealer financing for Cars24 NBFC platform
Created Unnati - financing platform (FinTech) from scratch for Cars24 and scaled to $15M (100Cr+ INR) loan book.
Leading product vision, OKR's, strategy and roadmap for customer retention, collection, and transaction experience of Cars24 financing
Conceptualised and created enhanced product features enabling loan disbursal process in 3 seconds compare to multiday process of traditional lenders/banks with 100% loan origination from app only
Automated Credit Model end to end as a robust product which assesses risk of customer rapidly and help to decide their credit terms
NBFC - Lead the process of revamping the whole system as per RBI Compliance for Cars24 NBFC and integrated with leading industry-standard tools such as Transunion CIBIL, Perfios, NPCI NACH - Automated Repayment, HDFC payment gateway/H2H, KYC Validation, Credit Vidya, and many more

FinancingProduct VisionOKR ManagementGTM StrategyAutomated Credit ModelProduct Strategy+1

Senior Product Manager

Promoted

Oct 2017 – Mar 2019 · 1 yr 5 mos

Financing - Onboarding and Transaction experience(Growth)
Scaled financing platform from 1st loan to 5K+ disbursal per month.
Created lite product for quick credit assessment and enabled cars24 to rapidly onboard customer with net increase in revenue and created seamless repayment mechanism from app, autoswipe and NACH and collecting 60%+ payments from one click repayments through app and remaining using auto deduction using NACH.
Attained ~76% utilization of limits by enabling 100% program which let the customer finance each and every car.

Technical Lead

Jul 2015 – Oct 2017 · 2 yrs 3 mos

Part of the Core Tech Team from the start and setup the whole base for the tech team which has now 170+ Techies
Developed and Architected the microservice architecture in Cars24
Implemented various technology/solutions such as NodeJS, Elastic, Rabbit MQ, AWS, Dynamo DB, RDS, ElastiCache, SQS etc for scalability and availability in mind to cater dynamic business needs
Delivered various business critical projects fast with changing requirements such as cars24.com, inspection app, backend era system - admin panel
Implemented Scrum in Cars24 and played role of scrum master for other projects
Responsible for full lifecycle from ideation to live environment and owner of whole release process and its adherence, including deployments

Fabfurnish.com

Senior Software Engineer

Oct 2014 – Jun 2015 · 8 mos · Gurgaon, India

Fabfurnish.com (Furniture based eCommerce)- Part of Rocket Internet, later acquired by Future Group
Part of the core team of Seller Center, bootstrapped the project from scratch
Worked on the integration between Seller Center with Faburnish Backend, CRM and their ERP System and created
order & inventory sync mechanism
Developed various functionalities such as Gift Vouchers, Loyality Points, Infinite Scrolling for Fabfurnish.com and backend