Apr 2021 – Aug 2021 · 4 mos

Apr 2019 – Apr 2021 · 2 yrs

Apr 2017 – Apr 2019 · 2 yrs

Jul 2015 – Mar 2017 · 1 yr 8 mos · Gurugram, Haryana, India

• ● Lead the 'Operations Excellence' portfolio focusing on guest experience, suppliers' quality and ground staff workflows; achieved a reduction in % unhappy guests from 17% to 11% in past 6 months.
• ● Launched multiple products from scratch:
• OYO Captain
• Krypton App (Android)
• Supply Quality Program (3C)
• Quality Assessment Program (BGY)
• Owner Web (Desktop/Mobile) & App (Android/iOS)
• ● Key Highlights:
• 1) Conceptualised and Created OYO Captain
• Brand differentiator for OYO to establish trust with guests by solving their problems (https://www.oyorooms.com/oyocaptain-faq)
• Intelligent routing of guest calls and tickets ensures ground teams solve 80% of issues in 20 min TAT with central support team for backup
• 2) Krypton App for 200+ cluster managers(CM) who work with our partner hotels
• Reduced work of CMs by 50% by using prioritization algorithms
• Preventive maintenance in form of audits ensure real-time blocking of bad quality rooms along with detailed data profiling
• Task platform generates goal-oriented tasks for CMs which has increased TR by 0.5% & increased sellable rooms in high demand areas
• 3) Supply Quality Program (3C)
• Segmentation of hotels on different levels with incentives and actions
• Motivating hotel owners to improve by highlighting issues and their solution through product brought back 400+ hotels from 1200 suspended hotels
• 4) Owner Portal(Web/mobile) & Hybrid App (Android, iOS)
• Enabled hotel owners to view/analyze key metrics of a hotel (revenue, contracts, customer experience, bookings) and manage inventory
• Increased adoption to 52% WAU in 6 months
• Automated on ground activities like settlements/payments, contract signing and bank verification

Dec 2014 – Jul 2015 · 7 mos · Gurugram, Haryana, India

• ● Led the technology team (full stack) for consumer websites (Desktop/Mobile)
• Launched the Revamped OYO desktop website with complete booking flow
• Launched OYO's first mobile website with google pagespeed score of 97
• Set up the website technology stack comprising of node.js as backend with mix of client/server side rendering for fast performance and prototyping
• Set up technology stack to enable hybrid app development for OYO Owner

Jul 2014 – Nov 2014 · 4 mos · Bengaluru, Karnataka, India

• Worked on optimisation of V8 JavaScript engine.

Aug 2011 – Jun 2014 · 2 yrs 10 mos · Bengaluru, Karnataka, India

• ● Worked on bringing Mozilla's Firefox OS (GAIA) UI layer to Chromium
• Ported GAIA from multiple versions to Chromium with support for new native chromium features
• Added new features to GAIA framework using IndexedDB
• Ported the Mozilla’s GAIA test framework to run on Chromium involving Mocha, Chai, Sinon and Blanket using node.js
• ● Worked on migration of project from WebKit to Chromium
• Set up the development platform with continuous integration using buildbot and modifying it for custom requirements
• Ported Mochitest from Gecko to Chromium PyAuto framework

May 2010 – Jul 2010 · 2 mos

• Worked on Green building and energy efficient techniques for low rise high density buildings.

Dec 2008 – Dec 2008 · 0 mo

• Worked on optimisation of zinc galvanizing plant.

Jun 2008 – Jun 2008 · 0 mo