Sarang Vyas

Product Manager

Pune, Maharashtra, India21 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led product management for apps with millions of users.
Improved app ratings significantly through user feedback.
Expert in quality assurance and vendor management.

Stackforce AI infers this person is a SaaS Product Management expert with a focus on user experience and quality assurance.

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Skills

Core Skills

Product ManagementQuality Assurance

Other Skills

Agile MethodologiesApp DevelopmentBugzillaEnterprise SoftwareHP Quality CenterJIRALinuxMobile DevicesQuality CenterUser ExperienceVendor Management

About

A passionate software professional with ~14 years of experience in Program Management Leadership, OEM partnerships, Quality Assurance and vendors management. Contributed in two successful startups, Zimbra and Acompli, where I was critical part of team during the journey of zero to 70+ million users. In most recent role, handled hiring, process definitions, tools management, along with Program Management for new features, thus contributing as backbone of the product.

Experience

Jpmorganchase

Director of Product Management - Platform

Aug 2021 – Present · 4 yrs 7 mos · Pune, Maharashtra, India · On-site

Tavisca, a cxloyalty technology platform (division of jp morgan chase & co.)

Product Manager

Apr 2019 – Aug 2021 · 2 yrs 4 mos · Pune Area, India

Microsoft

3 roles

Sr. Program Manager

Promoted

Jun 2017 – Apr 2019 · 1 yr 10 mos · Pune Area, India

Study customer feedback from app reviews. Increased the overall app rating from 2.3 to 4.0 in Japan region by addressing their top issues.
Deliver features with proactive user experience in Outlook app. Improved the calendar functionality that increased meeting actions by 11%.
Improved the customer support experience leading to 50% drop in tickets closing due to no response.
Improved the app onboarding flow leading to a 18% reduction in churn.
Head the Quality efforts of both apps and reduce the quality issues to maintain 4+ rating in app stores
Manage various vendors and keep a check on their quality and deliverables.
o Testlio: a crowd sourced QA vendor. Leading a team of 2 QA leads.
o BarrierBreak: vendor for accessibility testing. Drove efforts to get B+ accessibility rating
o Moravia: Localization vendor. Added 35+ languages to app under my leadership.