Jun 2023 – Feb 2025 · 1 yr 8 mos · Mississauga, Ontario, Canada · Hybrid

• SCCM / Active Directory and All windows Server Administration
• Implementation and Planning Network Infrastructure.
• Implementing Workgroup and Single Domain Environment
• Microsoft Windows Server administrative Tasks
• Operating System Installing and Configuring

May 2021 – May 2023 · 2 yrs · Cambridge, Ontario, Canada · On-site

• Operating System Installing and Configuring
• Wireless (Wi-Fi) Router Configuration
• Computer Troubleshooting and Repairing
• Computer Assembling and Upgrading
• Installing and Configuring Application Software, Virus Guards, Drivers

May 2017 – May 2019 · 2 yrs · Colombo

• 1. SCCM / Active Directory / Hyper-V and All windows Server Administration.
• 2. AV and SIEM System Administration.
• 3. Installation , Configuration and Mange the Storage Devices ( Head Office and Branches )
• 4. Provide assistance to system administration activities.
• 5. Manage and maintain Biometric Access Control Systems and CCTV systems of Head Office and Branches.
• 6. Install and ensure proper operation of all software installed on end-user computers including Endpoint Security software, Active Directory Services, Application client software, Microsoft Office and Open office software and other required software.
• 7. Monitoring and Mange the NMS Server.
• 8. Monitor all system activities and alarms and escalate any abnormal issues.
• 9. Work on Night and Day shift on a roster basis and provide IT support to customers and users.
• 10. Carry out EOD, Backup, Backup Movement and other daily IT operations on a roster basis.
• 11. Experienced with Day End Backup writing Process via HP Data Protector.
• 12. Maintain, Manage and Implement of PCIDSS and ISO recommendations.
• 13. Managing of Client /server infrastructure compliance.
• 14. ITIL process experience with End user support.
• 15. Experienced with service providers. ( SLT, Dialog and TATA )
• 16. Manage and ensure proper operation of end user equipment and IT facilities including Desktop and Laptop Computers, Printers, Scanners, Tabs, Telephones and other peripheral devices, troubleshoot and resolve problems and issues.

Mar 2016 – May 2017 · 1 yr 2 mos · Sri Lanka

• 1. Working on Domain Environment
• 2. AD Management Service
• 3. Router and Switch Configuration
• 4. Familiar with SCCM and McAfee.
• 5. Experience with Office 365 installation and trouble shooting.
• 6. ADSL Router and wireless router Configuration
• 7. Operating System Installing and Configuring (Windows 98,2000, XP,2003, Vista,2008, 7 & 8 )
• 8. Installing and Configuring Windows Server 2000, 2003 & 2008 2012
• 9. Familiar with Linux and Mac OS.
• 10. Network Printer installation and configuration.
• 11. Experience with SQL server database handling.
• 12. Check Network issue (Vlan Issue, Port blocking issue etc..)
• 13. Software installation (Commercial, Non-commercial)
• 14. Video Conference and Audio Conference installation and configuration (Polycom)
• 15. VPN Issue troubleshooting
• 16. Mobile application installation, configuring and trouble shooting. (MDM, Intune)
• 17. Scanner issue troubleshooting
• 18. Hardware trouble shooting (Computer, Laptop).
• 19. Handling Vendor Escalation.
• 20. Handling procurement process.
• 21. Computer Troubleshooting and Repairing

Mar 2016 – May 2017 · 1 yr 2 mos · Sri Lanka

• Worked for Virtusa as an IBM Employee

Sep 2015 – Mar 2016 · 6 mos · Colombo, Sri Lanka

• 1. Computer Assembling, Upgrading and Servicing/ Troubleshooting and Repairing
• 2. Operating System Installing and Configuring (Windows 98,2000, XP,2003, Vista,2008, 7 & 8 )
• 3. Installing and Configuring Application Software, Virus Guards, Drivers
• 4. Introduction to Networks (LAN / WAN)
• 5. IP Addressing (IP V4 & V6)
• 6. Local Area (LAN) and Wide Area Network (WAN) Concepts
• 7. Implementation and Planning Network Infrastructure.
• 8. Switch and Patch Panel Installation
• 9. Installing and Configuring Windows Server 2000, 2003 & 2008 2012 and Windows XP, Vista, 7 & 8
• 10. Implementing Workgroup and Single Domain Environment
• 11. Managing Windows 2000, 2003, 2008 & 2012 Domain Environments
• 12. Microsoft Windows Server administrative Tasks
• 13. Installing & Configuring DNS Server and Active Directory Service
• 14. Installing & Configuring DHCP Servers
• 15. Installing & Configuring File Servers & Printer Servers
• 16. Installing & Configuring Internet Information Service (IIS) web and Mail Servers
• 17. Installing & Configuring Child Servers and Backup Servers
• 18. Active Directory Reinstallation
• 19. Installing a Remote Installation Server (RIS)
• 20. Maintaining and Troubleshooting Windows 2000, 2003 2008 and 2012 Servers
• 21. ADSL Router Configuration
• 22. Installing & Configuring Proxy Servers
• 23. Wireless (Wi-Fi) Router Configuration
• 24. Wireless Networking With Windows 2003, 2008 2012 Serves
• 25. Implementing Latest Wired and Wireless Technologies
• 26. CCTV (Ip camera) Camera Installation (DVR/NVR with Net view)
• 27. Cisco routers Manageable switches (Port Mapping & VLANS)
• 28. Network firewalls.
• 29. IP/Dynamic VPN Systems
• 30. Online TV and Radio Solutions.
• 31. Planning and Implementing IP TV Solutions.
• 32. VOIP Systems for industrial and domestic users.
• 33. Off grid solar backup power solutions.

Sep 2014 – Sep 2015 · 1 yr · Sri Lanka

• 1. Implementation and Planning Network Infrastructure.
• 2. Switch and Patch Panel Installation
• 3. Installing and Configuring Windows Server 2000, 2003 & 2008 2012 and Windows XP, Vista, 7 & 8
• 4. Implementing Workgroup and Single Domain Environment
• 5. Managing Windows 2000, 2003, 2008 & 2012 Domain Environments
• 6. Microsoft Windows Server administrative Tasks
• 7. Installing & Configuring DNS Server and Active Directory Service, DHCP Servers
• 8. Installing & Configuring Child Servers and Backup Servers
• 9. Maintaining and Troubleshooting Windows 2000, 2003 2008 and 2012 Servers
• 10. Implement and Maintain Software firewalls.

Jan 2012 – Jan 2013 · 1 yr · Sri Lanka

• 1. Computer Assembling and Upgrading
• 2. Operating System Installing and Configuring (Windows 98,2000, XP,2003, Vista,2008, 7 & 8 )
• 3. Computer Troubleshooting and Repairing
• 4. Installing and Configuring Application Software, Virus Guards, Drivers
• 5. ADSL Router Configuration
• 6. CCTV (Ip camera) Camera Installation(DVR/NVR With Net view)
• 7. Wireless (Wi-Fi) Router Configuration
• 8. Implement and Configure off grid solar backup power solutions
• 9. Repairing Printers, Scanners
• 10. Planning and Implementing IP TV Solutions.