Kevin Tu

Operations Associate

Houston, Texas, United States13 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Stackforce AI infers this person is a skilled professional in the Energy sector with a focus on production support and project management.

Production ManagementSql

Agile MethodologiesDiscipleship TrainingLeadershipMultitaskingProduction AdministrationTae Kwon DoTeam buildingTime Management

Currently a Production Support Manager at Sunnova.

5 roles

Promoted

Apr 2025 – Present · 11 mos

Manage and training a team of 6 engineers and lead as well as developers within the Sales side of the business specializing in the subject matter that aligned with that portion of the business
Coordinate with other Leads and Managers to work to reduce ticket volume through long term resolution
Monitor incoming service requests and incidents for Production Support to keep adherence to SLAs and documented processes and deliver over 4000 support tickets per month
Reduce defect related cases identified through Pareto analysis which are driving higher volume

Production ManagementSQLProduction AdministrationAgile Methodologies

Apr 2024 – Apr 2025 · 1 yr

Promoted

Jun 2022 – Apr 2024 · 1 yr 10 mos

Apr 2022 – Jun 2022 · 2 mos

Jan 2020 – Apr 2022 · 2 yrs 3 mos

Jun 2019 – Jan 2020 · 7 mos · Houston, Texas Area

Lead file migration and data restructuring process to increase efficiencies within development office
Aid in utility-scale solar project development by evaluating potential sites through Google Earth and GIS
Research active energy markets and gain a greater understanding of the energy industry
Assist various subject matter experts such as origination, interconnection, and engineering, in the development process
Analyzed competitors in the eastern states using interconnection queue, land records, and historical data to confirm competitor presence and to compare their costs

Aug 2016 – Dec 2019 · 3 yrs 4 mos · University Of Houston

Provided engaging customer service to residents and parents to ensure a pleasant environment for guests.
Adhered and enforced the policies and procedures of University Housing and the University.

Jun 2012 – Present · 13 yrs 9 mos

Trained students in Tae Kwon Do from ages 4 to 18, averaging 70 students per day.
Provided excellent customer service to all students and parents by conducting myself in a motivating and welcoming manner.