Dec 2023 – Oct 2024 · 10 mos · Bengaluru, Karnataka, India · Hybrid

• Curate, maintain, and update the catalog of restaurants, menu items, prices, and other relevant details.
• Implement processes and standards to maintain high-quality content on the platform.
• Work closely with vendors and partners to obtain accurate information and resolve any content-related issues.
• Optimize catalog listings for improved PDP, discoverability, user experience, and conversion rates.
• Implement SEO strategies to enhance the visibility of key products and categories.
• Supervise a team of catalog associates or coordinators, providing guidance, training, and support as needed.
• Use data-driven insights to drive decision-making and continuously improve catalog management processes using SQL query.
• Ensure compliance with company policies, industry regulations, and legal requirements related to catalog content.

Feb 2022 – Dec 2023 · 1 yr 10 mos · Bengaluru, Karnataka, India

• Organize data with regards to listing, updating, uploading and specifications
• Currently, working on process setup on the implementation of Magento
• Diagnose and search for creative solutions to reduce catalog errors.
• Creating landing pages and category pages through JSON.
• Update and keep a check on the inventory, and prices as per the brand and market standards
• Review and enhance product listing for a better understanding of the customer
• Update description using the top keywords for better visibility (SEO)
• Test and implement relevant methods of measuring content, campaigns, and tools to get the derived results
• Work with internal and external collaborators and creative resources to deliver content assets that are coherent with our brand.
• Report activities and performances by deeply understanding the patterns across customer feedback and market study

Jul 2021 – Mar 2022 · 8 mos · Bangalore Urban, Karnataka, India

Jun 2020 – Jul 2021 · 1 yr 1 mo · Karnataka, India

Aug 2018 – May 2020 · 1 yr 9 mos · Bengaluru, Karnataka, India

• Tools Used- Cms, Excel, Freshdesk, Kms, Qms•
• . Analyze data and compute quality reports.
• Imported, exported and manipulated large data sets in multi-million-row databases under tight deadlines.
• . Presented the results using SQL and Excel
• Collaborated with project managers, legal counsel, and other team members to gather data for projects.
• Ensure that the catalog contains accurate, comprehensive
• and high-quality product information
• . Presented the results using SQL and Excel
• Look after an entire listing process, KRA, cataloging, taxanomy and pricing.
• SPOC & allocates daily work for the Catalogue POP team.
• Maintain records of day-to-day work by updating trackers to reflect work done and periodic reporting to management.
• Stakeholders aligned on the instructions/process updates that needs to be followed.
• Write in detail descriptions of the items which will reflect in the app or website

Nov 2016 – Aug 2018 · 1 yr 9 mos · Bengaluru, Karnataka, India

Jul 2015 – Nov 2016 · 1 yr 4 mos · Bengaluru, Karnataka, India

• Resolve customer complaints via Email n Call and ascertain problems faced by them.
• Provide accurate, valid and complete information to the customer by using the right methods/tools
• Collaborate with customers and be able to see situations from multiple perspectives.
• Give resolution to the customers within the TAT.
• Resolve escalations raised in social media.
• Have been part of the meetings taken by developers/testers before the launch of a new product/app.
• Send daily Stats report.