Afreen Asif

Associate Consultant

Mumbai, Maharashtra, India5 yrs 8 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Top 1% Contributor at Deloitte India.
  • Expertise in Salesforce and Mulesoft integration.
  • Proven leadership in mentoring and team collaboration.
Stackforce AI infers this person is a SaaS integration specialist with strong capabilities in AI and data transformation.

Contact

Skills

Core Skills

Salesforce Service CloudMulesoftSoftware TestingFinancial Analysis

Other Skills

API TestingAccounts Receivable (AR)Advanced ExcelAgentforceAgile MethodologiesAlteryxAngularJSApache KafkaApex testingApigeeBitbucketCascading Style Sheets (CSS)Chatbot DevelopmentChatbot ResponsesChatbot Testing

About

Afreen procures professional experience in Field of Quality Assurance, Salesforce, Mulesoft and Gen AI (Agentforce) who can work effectively with people at all levels in an organization. Proven record of leadership in a work setting through extracurricular activities who believes in direct approach when it comes to communication. 🎓 Educational Background- Bachelor's in Technology in Electronics and Telecommunication Engineering from KIIT University (2017-2021) || { Top 1% of batch } Professional Achievements: • Recognized as a Top 1% Contributor at Deloitte India for the fiscal year 2022-23. • Move the dot Individual Award-Employee Award for client centricity for German client • National Level Debater • Testing Stack - Salesforce, Mulesoft, Cucumber Gherkin, Selenium, Regression, Smoke, Integration, Cypress, Postman, Appium, Munit, Tosca, Security, POS. • Software Technology Skills - Mulesoft, Salesforce MCP, CPQ, Apache Kafka, SAPHANA S/4. • Coding and Data format- SQL,RAML, JSON, XML, YAML, Data-weave, Typescript, JavaScript • Data Visualization Tools- Advanced Excel, SAP HANA S/4, JIRA, Alteryx, Tableau, Power BI, Grafana, Kibana, Qlik Sense, IBM Watson analytics. • Architecture modeling tools- Archimate • Other Tools-Agile Methodologies, Oracle DB, Canva, Scrum, Waterfall Model, Kanban, Microsoft Office Suite. • Language- English(Full Working Proficiency), Dutch(A1, A2 Level acquired), Hindi (Native Speaker), Arabic (A2), German(A2) • Salesforce Commerce Cloud • Salesforce Marketing cloud: Action items, Page locale, Web-sso id, Survey trigger, Widget, Package download on pages tracked in Event stream, Diff page type tracking, Promoted status Tab, Sitemap Javascript, Campaign Generation, User segments • Test management software - qTest, Zephyr • Front End Dev skills- JS, CSS, HTML • Salesforce Service Cloud - Chatbot Creation, Einstein Bot., Omnichannel For Routing Agent, Live chatbot, Case deflection for complex scenarios to Agent, Knowledge base page creation. • Agent-force, Prompt builder ✉️ Feel free to reach out to me via email at afasif098@gmail.com professionally and on personal front, hit me up on insta afreen_asif_ . Have a great day ahead 😊

Experience

5 yrs 8 mos
Total Experience
2 yrs 10 mos
Average Tenure
5 yrs
Current Experience

Deloitte

4 roles

Consultant

Promoted

May 2024Present · 2 yrs 1 mo

  • Function: Technology & Transformation
  • Service Line: Engineering, AI & Data
  • Grade: Assistant Manager
  • Level: Consultant
  • Tech Stack used:
  • Agentforce, CosmoDB (Source) , Salesforce Service Cloud
  • Marketing Automation( Salesforce Marketing Cloud, MCP)
  • Business Intelligence(Tableau, PowerBI)
  • API lifecycle management(Mulesoft, Apigee )
  • CDP platform (Salesforce data cloud, Adobe Experience Manager )
  • Gen AI, Agentforce, Einstein, Prompt builder, Einstein co-pilot
  • Live chat, Case Management, Omnichannel Routing [Salesforce Service Cloud]
  • Ingestion API via Mule,Vector DB, Search Index, DLO, Chunking Indexing for Data stream [SF Data cloud]
  • Remain up-to-date with the competitive landscape, current trends, and challenges in the AI and API market
  • Work on European global outbounds
  • Application of Prompt engineering [Zero shot, Long chain of Thought, Few shot]
  • Experience in version control (Git, Github, Bitbucket) and in projects managed using agile methodologies
  • Industry / Domain- Retail, E-commerce
  • bug/anomaly tracking and triage systems with latest Defect Policy
  • Automation framework tools: Selenium components (WebDriver, Grid, etc.), Protractor, Jasmin, Cucumber, Gherkin, JUnit, TestNG
  • Extra Edge apart from projects:
  • Mentor junior team members, share knowledge, and foster a culture of continuous improvement on technical standpoint.
  • Impact day / CSR activities / Happiness Project @DI
  • Hiring/ Recruiting/ Conduct Panel interview and Recruiting Ad-hoc Activities for Experienced professionals in Enabling Areas HR department at Deloitte India
  • Slide deck and RFPs preparation for Prospects
  • Integration Practice Connect initiative , Townhall Meetings
  • Trainings:
  • Agentforce, Splunk, Uipath, Cypress, Selenium, Playwright, ETL dataiko, RAML, TOSCA
AgentforceCosmoDBSalesforce Service CloudSalesforce Marketing CloudTableauPowerBI+2

Senior Analyst

Promoted

Jul 2022May 2024 · 1 yr 10 mos

  • Professional Achievements:
  • Recognized as a Top 1% Contributor at Deloitte India for the fiscal year 2022-23.
  • Move the dot Individual Award
  • Responsibilities:
  • REST API and RAML Implementation for System API, Process API, and Experience API in Mulesoft.
  • QA Testing-Functional, Integration utilizing Salesforce Workbench query and Postman collection
  • Data loading techniques- including bulk approach, REST approach, and MQ automation for transferring data from Sap Hana to Salesforce.
  • SOQL query implementation and Advanced Excel for data analysis
  • Streamlined End to End Data Analysis of 100 Million+ records for each 25+ objects with average of 18+ key value pairs using Copystorm Oracle SQL queries
  • and Advanced Excel aware of On-Premise and In cloud using Extract, transform, and load (ETL) approach.
  • Devops Activities: Maintain CI/CD pipelines,Deployment of API to different environments, Certification Renewal.Support AMS team when required.
  • Visual Metric by Grafana, Kibana to streamline system Admin.
  • Draft Test case, Log defect, Bug tracking & tailored test plans..
  • Testing Type performed- functional, regression, performance, manual, Smoke, Exploratory and integration
  • Automation tools - Selenium, Cypress, Appium
  • Align DOD, BDD, TDD , SDLC , STLC, Agile framewrok
REST APIRAMLSalesforce WorkbenchPostmanSOQLAdvanced Excel+4

Analyst

Jun 2021Jul 2022 · 1 yr 1 mo

  • Design and implement integration solutions using MuleSoft's Anypoint Studio,
  • Design Ecommerce API using RAML and publish in Exchange
  • Data Transform, transfer from SAP hana to Salesforce using Mulesoft
  • Error Handling and Logging - 401, 500, 403
  • Configure security measures such as authentication, authorization, and encryption to protect data and APIs.
  • Munit Testing and Debugging Logs in Runtime Manager
  • Deployment on Cloudhub, Tracking Logs in Runtime Manager and manage api using client secret, id , policy as required
MuleSoft Anypoint StudioRAMLSAP HANAMunit TestingMulesoft

Intern

Jan 2021May 2021 · 4 mos

  • Salesforce Bootcamp of 4 weeks
  • Mulesoft Training
MulesoftSalesforce Associate

Highradius

2 roles

ABM Intern

Jun 2020Feb 2021 · 8 mos · India

  • Responsible for managing the relationship with mid-sized business clients from North America.
  • Specialties: SaaS Receivables Management, Value Engineering, A/R Assessment, Cash Application, Credit, Collections, Deductions, Billing, Invoicing, Integrated Receivables, Machine Learning, Finance Transformation, Artificial Intelligence & Robotic Process Automation.
Accounts Receivable (AR)Financial AnalysisEmail StrategyData Collection

Sales And Marketing Intern

Apr 2020Jun 2020 · 2 mos · India

Ibm

Intern

Mar 2020Mar 2020 · 0 mo · India

SQLData AnalysisData Visualization

Bharat sanchar nigam limited

Trainee

Aug 2019Aug 2019 · 0 mo · Mungaoli, Madhya Pradesh, India

Bharat heavy electricals limited

Summer Intern

May 2019Jul 2019 · 2 mos · Bhopal, Madhya Pradesh, India

  • Industrial exposure.

Embedded vision infotech

Trainee

May 2018May 2018 · 0 mo · Mungaoli, Madhya Pradesh, India

Public Speaking

Iot community - internet of things community®

Project Trainee

Apr 2018May 2018 · 1 mo · New Delhi, Delhi, India

Aisec

Public Relations Intern

Feb 2018Aug 2018 · 6 mos

Education

Kalinga Institute of Industrial Technology, Bhubaneswar

Bachelor of Technology — electronics and telecommunication Engineering

Jan 2017Jan 2021

Carmel Convent School - India

Science stream — Science math

Jan 2017Jan 2021

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