Abdul Haq M.

Operations Associate

Hyderabad, Telangana, India31 yrs 2 mos experience

Highly Stable

Key Highlights

19+ years in US Healthcare operations management.
Expert in Revenue Cycle Management and operational efficiency.
Proven track record in team performance and client satisfaction.

Stackforce AI infers this person is a Healthcare Operations Manager with expertise in Revenue Cycle Management.

Contact

Skills

Core Skills

Revenue Cycle ManagementOperations ManagementClient ManagementProject Management

Other Skills

AR CallingAccount ManagementAdvertisingAnalysisBilling ManagementBudgetsBusiness DevelopmentCRMChange ManagementClaim & Insurance VerificationClient LiaisonClient OnboardingCustomer Relationship Management (CRM)Denial ManagementEmployee Engagement

About

As a Senior Operations Manager with over 19+ years of experience, I've navigated the complexity of the US Healthcare landscape, specializing in Revenue Cycle Management. This journey has equipped me with a deep understanding of Medical Billing, Claim & Insurance Verification, IR/Denial Management, Operations Management, Payment Posting, AR Calling, Performance Management, Recruiting, Training, Strategic Leadership, and Employee Relations. I've honed my skills in guiding organizations through complex operational challenges, optimizing revenue streams, and ensuring compliance with industry regulations. My passion lies in fostering a high-performing and engaged workforce, while continuously improving operational efficiency and exceeding client expectations. I believe in building strong, collaborative relationships and leveraging data-driven insights to drive sustainable success.. I am a tech-savvy professional with a strong ability to identify and solve operational challenges, delivering innovative solutions. I consistently drive team performance and organizational success by providing valuable feedback on technical and operational fronts. I am passionate about aligning organizational goals with operational strategies to enhance profitability and stakeholder value. If you're looking for a results-driven leader with a strategic mindset and a commitment to excellence, feel free to connect or reach out.

Experience

Invilogue solutions private limited

Senior Operations Manager

Dec 2020 – Present · 5 yrs 3 mos · Secunderābād, Telangana, India · On-site

𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: Provide strategic leadership to plan, direct, and coordinate management program activities throughout the entire project lifecycle.
𝗖𝗿𝗼𝘀𝘀-𝗙𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻: Led cross-functional initiatives to optimize Revenue Cycle Management (RCM) solutions for a diverse healthcare client base, encompassing hospitals, urgent care clinics, surgical centers, radiology centers, and physician groups across various specialties (orthopedics, pain management, chiropractic, physical therapy, neurology, etc.). Successfully collaborated with departments including appointment confirmations, medical billing, insurance and claim verifications, denials management, payment posting, accounts receivable (AR) calling, HR, and administration to streamline operations, such as coordinating transportation and other essential functions.
𝗧𝗮𝗹𝗲𝗻𝘁 𝗔𝗰𝗾𝘂𝗶𝘀𝗶𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: Excel in recruiting and talent acquisition processes, ensuring the team is equipped with the necessary skills and knowledge.
𝗖𝗹𝗶𝗲𝗻𝘁 𝗥𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Interact with U.S.-based clients to understand their specific needs and requirements.
𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻: Develop Standard Operating Procedures (SOP’s) and Training Manuals to streamline operations and improve efficiency.

Strategic LeadershipRevenue Cycle ManagementMedical BillingClaim & Insurance VerificationIR/Denial ManagementOperations Management+6

E-base interactive, inc.

6 roles

Operations Manager

Apr 2017 – Nov 2020 · 3 yrs 7 mos · Hyderabad, Telangana, India

Handled functions of operations, service transitions, client management & business support of the organization.
Understood the formalities and implementation of quality systems and complying with the norms of regulatory authorities to implement them.
Prioritized work and deployed staff as required to ensure customer needs are met regarding on-time delivery of services and quality of work.

Operations ManagementClient ManagementService TransitionsQuality Systems

Project Manager

Promoted

Apr 2015 – Mar 2017 · 1 yr 11 mos · Hyderabad, Telangana, India

Instrumental in onboarding and implantation of new clients including initial software/hardware set up.
Drove team success through shared vision and recognition of quality performance.
Applied knowledge of project management life cycle to keep project work moving smoothly.

Project ManagementClient OnboardingSoftware/Hardware Setup

Assistant Project Manager

Apr 2013 – Mar 2015 · 1 yr 11 mos · Hyderabad, Telangana, India

Manage and provide direction and support to plan and schedule project timelines with quality assurance.
Trained and mentored staff on procedures, compliance requirements and collection techniques.
Conducted performance reviews and implemented improvement plans.

Project ManagementQuality AssuranceStaff Training

Project Lead (Billing, Denial/IR/Payment postings of RCM)

Jan 2010 – Mar 2013 · 3 yrs 2 mos · Hyderabad, Telangana, India

Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
Reviewed Billing, Denial/IR/Payment problems, researched issues and resolved concerns.

Billing ManagementDenial ManagementPayment PostingRevenue Cycle Management

Project Lead Revenue Cycle Management (RCM)

Promoted

Apr 2008 – Dec 2009 · 1 yr 8 mos · Hyderabad, Telangana, India

Led medical claim processing projects successfully, delivered all deliverables ahead of time and well below the budgeted costs.
Significantly improved the production outcome and slashed inventory by 50%.
Implemented project delivery system; liaised with clients to better understand their needs.

Medical Claim ProcessingProject DeliveryClient LiaisonRevenue Cycle Management

Team Lead Revenue Cycle Management (RCM)

Mar 2005 – Mar 2008 · 3 yrs · Hyderabad, Telangana, India

Led and mentored a team focused on maintaining accurate patient appointments, medical billing, and payment profiles within strict deadlines.
Increased the productivity of three team members dedicated to patient appointments from 320 to 400 tasks daily.
Received recognition and award from management for outstanding performance.

Patient Appointment ManagementMedical BillingTeam LeadershipRevenue Cycle Management