Aditya Sharma

Operations Associate

Gurugram, Haryana, India9 yrs 8 mos experience

Key Highlights

Over 10 years of diverse experience across multiple roles.
Proven track record in optimizing client relations and revenue management.
Strong leadership skills with a focus on team development.

Stackforce AI infers this person is a Logistics and Hospitality professional with strong expertise in Client Experience and Revenue Management.

Contact

Skills

Core Skills

Program ManagementRevenue ManagementClient ExperienceSales ManagementClient Relations

Other Skills

Revenue AssuranceData AnalysisProject ManagementAccount ManagementCustomer SuccessPeople ManagementSOP DesignRevenue Cycle ManagementClient OnboardingTeam LeadershipBusiness DevelopmentRevenue AnalysisReportingClient ManagementPresentation Skills

About

A dynamic professional with 10+ years of work experience, confident in successfully contributing and delivering business results. An accountable individual, leading teams, developing successful business opportunities with experience in Program Management, Client Experience and Revenue Management

Experience

Ecom express limited

2 roles

Senior Manager

Promoted

Jun 2024 – Aug 2025 · 1 yr 2 mos · Gurugram, Haryana, India · On-site

Driving profitability through optimizing client claims and setting up SOPs and guardrails across clients
Building product and processes to facilitate and reconcile shipments rejected by clients within 45 days
Breaking down strategy into actionable steps for each department and ensuring timelines, roles and responsibilities are well documented and communicated
Leading and managing high impact projects across various products in the organization
Managing payments for high volume agency where the team validates seller claims and ensures proper documentation before forwarding to the Revenue Assurance team
Analysing data on key program improvement metrics to strategize further course of action

Client RelationsRevenue AssuranceData AnalysisProject ManagementProgram ManagementRevenue Management

Program Manager

Feb 2023 – May 2024 · 1 yr 3 mos · Gurugram, Haryana, India · On-site

Providing real-time dashboards and proactive communication and improving service quality while tailoring solutions to client's specific needs
Analysing data on key program improvement metrics to strategize further course of action
Monitoring performance metrices like Breach, First Attempt Delivery and Escalation conversion
Creating dashboards that aid in tracking real-time insights and the progress/impact of strategic programs and optimize end to end customer journey giving them a better client experience

Project ManagementAccount ManagementClient RelationsData AnalysisProgram ManagementClient Experience

Delhivery

Client Experience Manager (Business Growth)

Dec 2020 – Feb 2023 · 2 yrs 2 mos · Gurugram, Haryana, India · On-site

Maintaining client relations, monitoring daily, monthly service levels along with performance reporting
Studying key metrics for strategic and growing accounts and helping our internal team in revamping strategies for better client experience
Leading and managing the entire shipment lifecycle closure which ensures smooth logistical operations and stakeholder management
Designing SOP, mapping and freezing requirements and providing best solutions to business partners
Solving Social Media cases by providing feedback to internal teams on how to control such cases
Handling client escalation and providing resolution to them within the TAT for better client experience

Client RelationsCustomer SuccessPeople ManagementSOP DesignClient Experience

Oyo

Area Supply Manager

Aug 2019 – Sep 2020 · 1 yr 1 mo · Gurgaon, Haryana · On-site

Onboarding fresh clients, hitting monthly targets and tracking competitors for better pricing
Formulating sales plans with business goals and growth targets, designing key KRA's for the team
Creating strong pipeline to exceed monthly sales targets and helping clients with Revenue Generation and Management involving combination of strategy and consistent execution

Sales ManagementRevenue Cycle ManagementClient Onboarding

Guesthouser

Area Business Manager

Aug 2018 – Jul 2019 · 11 mos · Gurgaon, India · On-site

Leading a team of 10 associates and mentoring them from onboarding a project to post sales services
Leading pilot projects in multiple cities like Goa, Mumbai, Bangalore, Udaipur and Jaipur
Managing key accounts such as Airbnb, Booking.com, Makemytrip.com, Stayvista and Agoda
Developing performance plan for the business development team to meet performance goals

Team LeadershipAccount ManagementBusiness DevelopmentSales Management

Flipkart

Revenue Assurance Associate

Sep 2017 – Aug 2018 · 11 mos · Bengaluru Area, India

Performing revenue analysis and audits on 1400 sellers and analysing revenue leakages
Analysing potential losses for Flipkart, working closely with Trust and Safety team to safeguard losses
Reviewing revenue numbers with internal stakeholders monthly and documenting them
Perform revenue analysis, calculations and reporting on monthly basis
Develop new strategies to improve accuracy and timeliness of revenue management
Determine and review revenue numbers with management on monthly basis
Finding Revenue gaps and leakages in processes like Token of Apology(TOA), Seller Protection
Fund(SPF) and Do Not Expect(DNE)

Revenue AnalysisData AnalysisReportingRevenue Management

Irdeto

Presales Engineer

May 2012 – Jul 2014 · 2 yrs 2 mos · New Delhi, Delhi, India · On-site

Managing key accounts such as Tata Sky, Videocon D2H & Sun TV and providing them with
customized solutions
Handling Irdeto's esteemed clients, analyzing their requirements, defining the workflow and ensuring
timely delivery of deliverables to the client
Leading weekly reporting & presentations along with monthly, quarterly and yearly projections
Appreciation & Accolade received from senior management for client interactions and communication skills
Reviewing, approving any/all user interface changes and documenting them

Client ManagementPresentation SkillsCold CallingClient Relations