Nov 2020 – Jul 2022 · 1 yr 8 mos · Bengaluru South, Karnataka, India · Hybrid

• As a Developer Advocate, I am responsible for reliable technical integration between HarmonyOS and its partners. As part of the role, I design Internship models, Curriculum, review library migration, Community building and accelerate on-boarding of new partners.
• I also work very closely with cross-functional stakeholders such as Engineering Leads, Product Management, and Business Development in order to prioritize and drive product direction based on partner technical capabilities.

Jan 2020 – Jun 2022 · 2 yrs 5 mos

• Planned and specially designed Flutter course module for working professionals and beginners.
• Designed and implemented consistent schedules and an individualized behavior system.
• Facilitated learning-focused conversations in problem-solving situations.
• Provided 'Come up with a Study Plan' session, these sessions included 'Complete Flutter study plan' which ranges from understanding your Flutter needs, plotting a study plan, prepping you for the next session.
• Live coding/bug fixes on live Flutter apps.

Aug 2017 – Oct 2017 · 2 mos

• Open-Source project contribution for App to Succeed.
• Worked with the CEO to introduce new functionality across the website, Created clean, precise browser-compatible code. Worked with back-end developers to optimize existing Web technology and create the best possible user experience.
• Front End – HTML, Angular, JS and CSS
• Backend – PHP
• Database MySQL

Jul 2017 – Jan 2020 · 2 yrs 6 mos · India

• Individually designed and developed Learning Management System Android App using Java to improve the feedback experience and digitize the attendance process.
• Integrated Firebase notification for LMS tracking app, which increased app usage by ~70% and reduced attendance time by ~80%
• Maintained long and short-range deliverables with the product management team according to product roadmaps.
• Designed and built applications for the Android platform and collaborated with cross-functional teams consisting of management, program managers, IT, etc., to define, design, and launch new features.
• Managed tasks within Agile framework, cleared Sprinted tasks, and controlled JIRA workflows.
• Integrated 3rd party libraries including Retrofit, Glide, RatingDialog, and SmileyRating.
• Developed the server code in PHP-MySQL
• Used Async tasks and Firebase Push Notification API to implement feedback reminder feature into the mobile app.
• Participated in design discussions and pre-sprint planning exercises.

Jul 2012 – Jul 2016 · 4 yrs · Enschede Area, Netherlands

• Designed, developed, integrated applications using content management system (Xperien Central by GX Webmanager). Corporate Client: NS International, a major state-owned Dutch railway operator. www.nsinternational.nl/en
• Worked closely with the programmers and Content Managers for the front-end implementation of the corporate site at all stages and designed functional templates.
• CMS development and design: designed themes, custom fields, and menus to enable maximum adaptation for the customer and optimum usability.
• Created highly effective marketing campaigns and newsletters.
• Used Java, HTML, CSS, JavaScript, jQuery, JSPF, XSLT, XML

Jan 2007 – Jan 2011 · 4 yrs · Bangalore India

• Series of client-facing roles working with British Telecom, Bloomberg Inc, Hudson NZ, Saleforce.com etc. Started as a Process Executive and was promoted to lead a team of 20 technical support engineers eventually taking on the role of Senior Technology Platform Executive delivering backend database management.
• Delivered 100% on SLAs consistently
• Extensive exposure to ITIL concepts
• Managed client relationships leading weekly conference calls.
• Managed relationships with an extensive network of service providers
• Hired and trained new team members
• Assigned daily responsibilities and monitored performance.
• Tracked and reported on KPIs of the support team.
• Successfully brought down escalations and improved customer satisfaction scores
• Ensured high-quality technical support via Fault’s resolution, Complaints management, and Order management.
• Contributed to revenue generation via projects.
• Took ownership of technical issues by conducting root cause analysis and worked with the software development team to resolve advanced issues when necessary.
• Built multiple Knowledge Bases on new scenarios, concepts, and issues
• Interfaced with multiple work teams consisting of Development, IT-Infrastructure, etc.

Jan 2006 – Jan 2007 · 1 yr · Bangalore, India

• Designed email templates with the help of HTML and XML for a leading email marketing firm, Constant Contact, Inc.
• Troubleshooting of technical issues by providing email support
• Interacted with the client daily to ensure the smooth functioning of the team.
• Compiled articles for department knowledge base
• Designed training material that could increase the productivity of the team.
• Created and maintained tracking reports thereby contributing to increase Customer Satisfaction.

Jan 2006 – Jan 2007 · 1 yr · Bangalore India

• Part-time Software Programmer: Coding, implementation, and testing of a Distribution Management System and an Online Shopping System in the following environment:
• Operating System - Windows 2000 professional
• J2EE Technologies - JSP, Servlet
• J2EE Server - Web Logic 8.1
• Database Driver - JDBC
• Web Application tool - HTML, XML, and XARA
• Database - SQL