Siraj Sjariff

Operations Associate

India8 yrs 4 mos experience

Highly Stable

Key Highlights

Proficient in cross-platform IT support.
Experienced in managing Google Workspace and Slack.
Strong background in network troubleshooting and device management.

Stackforce AI infers this person is a skilled IT support specialist with a focus on network and device management.

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Skills

Core Skills

Technical SupportIt Services

Other Skills

Active DirectoryApplication ConfigurationApplication Support ManagementComputer EngineeringComputer Hardware AssemblyComputer Hardware TroubleshootingComputer NetworkingData MaintenanceDesktop DeploymentDesktop SupportDowntime ReductionElectrical Engineering EducationElectrical MaintenanceEmailEnglish

Experience

Mobile premier league (mpl)

IT Support Specialist

Aug 2024 – Present · 1 yr 7 mos · Bangalore

Operating Systems
Skilled in the installation, configuration, and troubleshooting of both macOS and Windows environments, ensuring seamless cross-platform integration and performance.
Device Management (MDM)
Proficient in configuring and managing mobile devices using tools like Jamf to enforce security protocols, streamline device deployment, and enhance user productivity.
Networking
Strong understanding of core networking concepts including TCP/IP, DNS, DHCP, VPN, and Wi-Fi. Experienced in diagnosing and resolving network connectivity issues in both local and remote environments.
Google Workspace Administration
Manage user lifecycle, permissions, and system configurations within the Google Admin Console. Support efficient use of tools such as Gmail, Google Drive, Docs, and Meet across the organization.
Slack Administration
Established and maintained Slack workspace structure, including creating and organizing channels for departments, projects, and incident response, fostering effective internal communication.
OneLogin Administration
Integrated and managed applications through OneLogin, including Multi-Factor Authentication (MFA) configuration and access control to enhance organizational security.
Audio/Visual (A/V) Support
Support and troubleshoot A/V equipment including microphones, cameras, projectors, and conferencing systems to ensure smooth operation during meetings and events.
Asset Management
Utilize platforms like Snipe-IT for tracking IT assets, overseeing inventory management, procurement, and lifecycle documentation of hardware and software resources.
End-User Support
Deliver timely and professional IT support via remote tools such as JAMF Assist and AnyDesk, resolving technical issues while maintaining a high level of user satisfaction.
IT Security & Compliance
Apply IT security best practices including encryption, endpoint protection, and policy enforcement across both desktop and mobile platforms to maintain compliance and mitigate risks.

Technical SupportDesktop SupportTechnical ServicesIT ServicesMacJamf+13

Cilicosys technologies

2 roles

IT Support Specialist

Jul 2022 – Jul 2024 · 2 yrs

Technical SupportIT ServicesDesktop SupportTechnical Services

Information Technology Support Engineer

Jan 2022 – Jan 2024 · 2 yrs

An IT services company specializing in technical support.
Delivered comprehensive end-user support via remote desktop services.
Managed and resolved escalated technical issues from branch offices.
Provided business application support and system administration.
Executed installation, re-installation, and re-configuration of client software.
Addressed and escalated hardware issues to appropriate suppliers.
Coordinated with vendors for timely hardware replacements.
Maintained detailed records of new installations, machine movements, and configuration changes.
Delivered desktop support for a network of over 1500 PCs.

C fiber communication pvt ltd

Wireless Network Engineer

Jun 2019 – Aug 2021 · 2 yrs 2 mos · Puducherry, India

Point to Point wireless systems
❖ Cisco Meraki Wireless
❖ Air Magnet
❖ Mikrotik Access Swiching
❖ Serves as a technical resource for the Network Operations Team to provide solutions to complex
hardware and software issues
❖ With prior approval from the COR, provides training to Network Operations staff members
❖ Complies with Army Best Business Practices (BBP): 09-EC-M-0010 Wireless Security Standards,
Defence Information Security Agency (DISA) Wireless Security Guidance and National Security
Agency (NSA) VLAN and wireless requirements
❖ Provides technical support for multi-vendor wireless LAN technologies, including root cause
analysis and permanent resolution
❖ IP Network Design skills, including a strong understanding of standard routing p