Mar 2021 – Apr 2023 · 2 yrs 1 mo · India

• Working with multiple teams of Product and Engineering Managers for multiple business units owning all aspects of the product - from vision to conceptualisation, product/technology roadmap and application development
• Owning the org-wide special initiatives around JIRA management, performance improvements and metric documentation
• Working closely with senior management to plan, define and execute tactical and strategic quarterly level planning
• Raised timely risks and delivered projects in a cross functional environment
• Developing team goals/metrics that allow for accurate measurement towards solving a business problem
• Achieved a 30% overall drop in response time for production level issues as part of implementing the on call process
• Set up recurring meetings with key stakeholders to gather updates and address challenges in time

Apr 2019 – Jun 2020 · 1 yr 2 mos · India · Hybrid

• Working with Client’s Senior management to establish roadmap for achieving business strategy
• Developed and initiated internal processes to improve program delivery within planned timeframes
• Evaluated the timely performance of different teams working on a project and documented the progress
• Led multinational teams and facilitated collaboration in key departments within the organisation
• Collaborate with technical as well non-technical teams to plan project sprints
• Successful implementation track record for clients like Abu Dhabi National Oil Company, Aditya Birla, Honeywell, Infosys, HMD Global and Real Page

Sep 2017 – Oct 2018 · 1 yr 1 mo · Bengaluru Area, India · On-site

• Led teams globally across broad technical, financial and business disciplines reducing the TAT by 20 %
• Decreased 17% of total account escalations by innovating and automating an end-to-end standardised process
• Collaborate with the Product Ops team to track sprint progress maintaining the Key Performance Indicators
• Make vital decisions and resolve conflicts across the team by conducting team/client /third party service providers meetings

Jul 2014 – May 2017 · 2 yrs 10 mos · Floor 3, 24 Rajlok Building, Nehru Place, New Delhi - 110019 · On-site

• Designed an e-commerce Home Decor website focussing on diverse portfolio of products
• Created datasets to gather requirements and customer expectations resulted in 20% month-on-month growth Implemented ERP systems to track sales funnel and order processing digitally
• Integrated warehouse management system with accounting capabilities to keep track of stock movement
• Attained Top Seller status on Amazon and Flipkart by finding key growth areas and designing affiliate marketing strategies

Jan 2014 – Jun 2014 · 5 mos · New Delhi Area, India

• Understanding client requirements and solution datasets via implementing available SaaS tools.
• Utilized Primary Research techniques like interviewing the key stakeholders.
• Visualizing reports and created collaborative documentation to convert ideas into operation chain.
• Recommended clients with feasible SaaS solutions to address the inventory management challenges.

Jun 2013 – Aug 2013 · 2 mos · Chorley, United Kingdom

• Drafted dissertation report on “The Analysis of the factors that qualify SME’s as Confident Decision Makers”.
• Analyzed requirement specifications and resources to draft in-budget viable SaaS tool to streamline warehouse management.
• Suggested easy to adopt technology solution and processes for integrating third-party service add-ons.
• Worked on Integration of Handheld scanners with the suggested ERP solutions.