Vishal Ranjan

Operations Associate

Pune, Maharashtra, India20 yrs 11 mos experience

Highly Stable

Key Highlights

18+ years in telecom industry.
Expert in telecom BSS and billing systems.
Proven track record in project delivery and customer satisfaction.

Stackforce AI infers this person is a Telecom BSS Specialist with extensive experience in billing and operational management.

Contact

Skills

Core Skills

Telecom BssBillingTelecom InOperations Management

Other Skills

3GAlcatel PPS ChainsBSSBusiness RequirementsCChargingCollection ManagerDiscountDiscountsFunctional RequirementsGPRSGSM IN AdministrationKenan BillingKenan FXOCS

About

With 18+ years of experience in the telecom industry, I am a Professional Services Specialist at Amdocs, a global leader in software solutions and services for communications service providers. I specialize in telecom business support systems (BSS), online charging systems (OCS), Collections and Kenan Billing, a comprehensive billing platform. My core competencies include requirement analysis, product configuration, rating, billing, reject CDR analysis, and user acceptance testing (UAT). I have successfully delivered multiple projects for GSM billing, collection management, and voucher management systems, working with cross-functional teams and ensuring customer satisfaction. I am passionate about solving complex business problems and designing innovative solutions that meet the evolving needs of the telecom sector.

Experience

20 yrs 11 mos

Total Experience

6 yrs 5 mos

Average Tenure

1 yr 8 mos

Current Experience

Amdocs

Professional Services Specialist

Aug 2024 – Present · 1 yr 8 mos · Pune, Maharashtra, India · Hybrid

Netcracker technology

Senior Technical Lead

Sep 2022 – Aug 2024 · 1 yr 11 mos · Pune, Maharashtra, India · Hybrid

Bsnl

2 roles

Deputy Manager (GSM Billing)

Promoted

May 2016 – Sep 2022 · 6 yrs 4 mos · Pune Area, India

Worked on Kenan Billing system.
Charging, Discounts, Rating and Product configuration.
Analysis and rating of rejected CDRs.
Rating and Billing of Postpaid CDRs.

Kenan BillingChargingDiscountsRatingProduct configurationReject CDR Analysis+2

JTO (Mobile Intelligent Network)

Oct 2006 – Jun 2016 · 9 yrs 8 mos · Pune Area, India

Worked on Alcatel PPS Chains OSP 2.2, 2.3 for 4 years of 7.8 million capacity.
Operation and Maintenance of IN (Alcatel IN platform release OSP 2.2 ,2.3 & 2.4)
i) Complete file system checks of all the servers (SCP, SMP).
ii) Checking the alarms regularly & take necessary actions.
iii) Checking of all Shell Scripts for their proper execution & desired outputs.
iv) To take out the traffic report & other details daily and weekly.
Configuration of services into the IN system.
Creation and maintenance of subscriber database.
GSM IN Administration
Administration of Voucher Management system.
Escalation of critical issues to Alcatel with minimum time delay.
Providing Technical Support to Customer Care Division, Marketing and Sales.