May 2020 – May 2024 · 4 yrs

• Toppr Codr is a live one-on-one coding classes for kids aged 6-18
• Led the ideation, strategy, and execution of Toppr Codr.
• Developed the course structure and pricing, conducted customer interviews, and established business flows and processes to scale the MVP
• Built a 200+ strong cross-functional team in sales, marketing, academics, customer support, HR, finance, and admin
• Delivered 17x growth in 1.5 years, expanding to the USA and Canada, while increasing sales efficiency, customer retention, and employee productivity.
• Introduced meticulous relationship management for post sales service, driving 90% students to complete the course.

Jan 2019 – Oct 2020 · 1 yr 9 mos

• Led a PAN India customer success revenue channel with a 6-tier org of 180+ employees across 25 offices.
• Improved renewal rate from 37% to 60% with a 3x increase in average order value, resulting in LTV:CAC ratio of 2.3:1.
• Catalysed employee productivity improvement to 3x and improved engagement by 2.5x through designing, streamlining processes and incentive structure, and data modelling.

Jan 2019 – Jun 2019 · 5 mos

Jul 2017 – Dec 2018 · 1 yr 5 mos

Jun 2016 – Jun 2017 · 1 yr

Jun 2015 – May 2016 · 11 mos

• Working as a part of Growth and Marketing team.

Jul 2014 – Mar 2015 · 8 mos · Delhi Area, India

• FengScript was a Start-up with an objective to provide education material (like notebooks) at subsidized price simultaneously providing an advertising platform for company's at a cheaper rate.
• FengScript started its operations in Delhi and Guwahati.

May 2014 – Jul 2014 · 2 mos · Mumbai

• Mentor - Ipsita Das
• National Head of Category
• Key Handling:
• Explored the service of property management and key handling for all owners listed on housing.com
• Designed the entire team structure, systems, scripts,worked on operations to execute the key handling services.
• Solution for household services:
• Successfully completed market research and identified various ancillary household services like: Wifi services, DTH, Gyms, Furniture etc.
• Negotiated and extended partnership proposals to major household service players in market.
• Procured data of vendors for all these services via several sources
• Developer-Government liasoning analysis:
• Analyzed the entire liaisoning structure for a developer for an upcoming project and made recommendations as to how government data can benefit housing.com business needs.

May 2013 – Jul 2013 · 2 mos · Mumbai Area, India

• Mentor - Vitus Joseph's
• DGM - Logistics at Thermo Fisher Scientific
• Project Deliverables -
• Network Optimization: Optimized and standardized the transportation process along with delivery time within given constraints..
• Data analyses for 4 division i.e. RSD, CMD,LPG and SID to optimize the transportation cost through various mediums (Air and Land).
• Worked on Supply Chain Innovation - Developed a strategy for leverage consolidation of all LSP’s (local stock point) falling in zonal areas into one ZSP’s (zonal stock point) hence reducing 10 LSP’s to 3 ZSP’s across India.
• Cracked warehouse deals; examined and analyzed the central warehouse of the company.