Oct 2022 – Jun 2025 · 2 yrs 8 mos · Greater London, England, United Kingdom

• Owned product strategy for CRM, Sustainability, Contract Management, Risk management, and MarTech platforms driving market share growth and customer satisfaction through comprehensive short and long-term roadmaps.
• Led a cross-functional team of Product Owners, Architects, and Developers fostering collaboration and delivering projects on time and within budget.
• Implemented strategic initiatives and process improvements that boosted team efficiency by 50% in 3 months, leading to a 20% increase in sales pipeline and revenue growth.
• Partnered with executives, customers, and development teams to gather requirements, prioritize features, and ensure alignment with business goals. This resulted in the successful launch of innovative and customer-centric solutions.

Feb 2022 – Oct 2022 · 8 mos · Greater London, England, United Kingdom

• Spearheaded the Castrol Business' Salesforce implementation and launch across diverse markets, collaborating closely with the global sales team.
• Established OKRs and KPIs to boost focus and accountability throughout the project.
• Automated the customer onboarding journey and optimized lead time, reducing the process from 4 weeks to 1 week.

Sep 2021 – Jan 2022 · 4 mos · Greater London, England, United Kingdom

• Spearheaded the Castrol Business' Salesforce implementation and launch across diverse markets, collaborating closely with the global sales team.
• Orchestrated the integration of multiple sales tools, ERP system, and automated workflows, streamlining the sales journey and elevating the customer experience by 20% through increased user adoption and improved productivity.
• Established OKRs and KPIs to boost focus and accountability throughout the project.

Dec 2017 – Aug 2021 · 3 yrs 8 mos

• Formation and management of Product Roadmaps and Backlogs for multiple scrums.
• Successfully managed the delivery of regulatory changes
• Extensive and effective stakeholder engagement to ensure that the sufficient accurate and meaningful information is available to facilitate collaboration.
• Managed demo and UAT with stakeholders to ensure projects are delivered within timeline
• Trained business users on Salesforce and guided them in reports and dashboards creation to analyse their work
• Making key decisions about ways of working and the product development lifecycle, using knowledge gained from years of experience working on Salesforce projects.

Jul 2015 – Nov 2017 · 2 yrs 4 mos

• Good knowledge in the use of Tools & Techniques for Backlog prioritization, managing dependencies, and for gaining insights using available data points.
• Work with Technical/Data Architect and developers to design, build and deliver end-to-end data solutions.
• Manage and lead all aspects of testing including functional testing, performance testing and implementation of automation across functional areas of testing
• Training and mentoring testing resources
• Coordinated project planning, scheduling, allocation of resources to programs, generation of test reports, communication of test status, and networking to coordinate test activities

Oct 2012 – Jun 2015 · 2 yrs 8 mos

• Worked as Senior Test Analyst, Author and maintain test documentation like test plans, test estimates, status reports, test summary and test metrics reports.
• Review/Audit test documentation, raise queries and clarifications while attending walkthroughs of requirements with business analysts, project developers and project managers.
• Supervise test design, data preparation, test execution, maintaining traceability and clarify functional queries.
• Facilitate defect management using test management tools and attending defect triage calls during the testing phase.

Oct 2011 – Sep 2012 · 11 mos

• Worked as a Test analyst across different streams of the project, specialising in ST and SIT.
• Liaised with business users and business analysts to understand requirements and get queries resolved.
• Maintained project document repository and assisted with knowledge transfer to team members.
• Analysed business and function requirements, designed test scenarios, scripted test cases, prepared pre-requisite data, executed test cases, produced traceability metrics, raised defects, and retested fixed defects.
• Reported defects to the development team and retested fixed defects; provided inputs to daily execution reports.