Oct 2022 – Jan 2024 · 1 yr 3 mos

• Led the IT Operations Management theme and PLG initiatives (Growth) for Freshservice.

Feb 2020 – Sep 2022 · 2 yrs 7 mos

• Crafted IT Operations Management and Project Management features within Freshservice, an IT Service Management Software.
• Built a component library for our team at Freshservice from scratch which helped us design things in a quicker way. Also responsible for setting up and evangelizing design system initiatives at Freshworks - defined foundations, component guidelines, tokens, and governance model. Aligning the design & engineering leaders of Freshworks toward a shared vision.
• Evaluated tools for design documentation and usability testing for our design team
• Led the design for a product called Freshrelease, an agile project management software that helped development teams manage every aspect of software development. Now, this has been merged with Freshservice.
• Experience building and shipping products by working collaboratively with multiple stakeholders - PMs, Engineers, Platform teams, BU heads, and CPO.

Mar 2019 – Jan 2020 · 10 mos

• West Agile Labs is one of the leading development agencies based out of San Francisco, California
• Managed a team of 3 designers and defined design processes, workflows within the organization
• Leading design discussions with our clients across various projects
• Apart from design work, I was responsible for hiring design talent

Dec 2018 – Feb 2019 · 2 mos

Sep 2017 – Jul 2018 · 10 mos · On-site

• I built Doorknock, an on-demand daily needs marketplace that delivers everything from restaurant food, groceries, vegetables, fruits, seafood, and meat from local stores within 30 minutes. Started from a single location, we successfully scaled operations to several regions across Chennai, all while building the entire product from the ground up in a bedroom.
• Designed the end-to-end user experience for consumers, merchants, and delivery partners across Web, iOS and Android.
• Collaborated with a small team of 4 to create and refine product features that simplify the process of ordering daily essentials with no minimum order value and multi-store ordering.
• Created investor pitch decks to present the company’s vision and goals.
• Positioning Doorknock as India's leading on-demand daily needs marketplace through strategic product and experience design.

Nov 2016 – Jul 2017 · 8 mos · Tamil Nadu, India

• Designed experiences for clients around the world! Crafted UX for brands like Hasura, JusTickets, and more!
• Work featured on Beautiful Pixels, Velum, Product Hunt and more!

Jan 2013 – Jan 2013 · 0 mo · Chennai, Tamil Nadu, India · On-site

• Worked on developing virtual try-on experiences for beauty and eyewear brands like Lakmé, GLAM, Lenskart. I designed and developed interfaces that allowed users to try products like glasses and makeup in real time using the camera on their laptop and phone.
• This internship was during my college days.