Maxwell Da Piedade Fernandes

Operations Associate

South Goa, Goa, India9 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in enhancing operational efficiency through data analysis.
Proven track record in onboarding and fulfillment processes.
Strong leadership skills with cross-functional team collaboration.

Stackforce AI infers this person is a B2C Operations Manager with expertise in data-driven strategies and team leadership.

Contact

Skills

Core Skills

Data AnalysisBusiness AnalysisCustomer Relationship Management (crm)OnboardingAccount ManagementTeam BuildingAnalytical Thinking

Other Skills

Analytical SkillsApplication ConfigurationCommunicationCritical ThinkingCustomer OnboardingCustomer ServiceInterpersonal SkillsLeadershipManagement SupportMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointNegotiation SkillsPeople ManagementPresentation Skills

About

As Manager of Operations Strategy at Swiggy, I focus on enhancing operational efficiency through data analysis and business analysis. By leveraging these skills, our team drives strategic initiatives that align with company goals and improve performance across key operational areas. With over six years of experience in product and operations roles at Swiggy, I bring expertise in onboarding and fulfillment processes. Collaborating with cross-functional teams, I aim to deliver seamless operational solutions that support growth and foster organizational success.

Experience

Swiggy

5 roles

Manager operations strategy - Instamart ( Control Tower last mile)

Promoted

May 2024 – Present · 1 yr 10 mos

Account ManagementAnalytical SkillsApplication ConfigurationCommunicationCritical ThinkingCustomer Service+14

Assistant manager product operations CRM & fulfillment

Apr 2022 – May 2024 · 2 yrs 1 mo

Problem SolvingInterpersonal SkillsProduct ServiceAnalytical SkillsCustomer Relationship Management (CRM)Visio+11

Product Operations Associate

Jul 2020 – Mar 2023 · 2 yrs 8 mos

Problem SolvingInterpersonal SkillsProduct ServiceAnalytical SkillsCustomer Relationship Management (CRM)Visio+11

AM S&O

May 2019 – Jul 2020 · 1 yr 2 mos

Problem SolvingInterpersonal SkillsProduct ServiceAnalytical SkillsCustomer Relationship Management (CRM)Account Management+8

Sourcing Manager

Oct 2018 – May 2019 · 7 mos

1) Played a major role in launching Swiggy in Goa taking into consideration the hiring difficulties of Goan market
2) Build & Handled a team of field recruiters for Sourcing of Delivery Executives
3) Planning day to day activities of the team to fulfill area level hiring requirements.
4) Going head hunting for Delivery Executives
5) Managing the day to day Onboarding operations
6) Strategizing and implementing the activities which ensures area level effective Serviceability
7) Induction of the newly joined team members

Problem SolvingInterpersonal SkillsAnalytical SkillsCustomer Relationship Management (CRM)Account ManagementPresentation Skills+4

Innovsource

2 roles

Branch Manager

Jun 2017 – Oct 2018 · 1 yr 4 mos

Interpersonal SkillsAnalytical SkillsCustomer Relationship Management (CRM)Account ManagementPresentation SkillsCommunication+2

Busniess Development Manager

May 2016 – Jun 2017 · 1 yr 1 mo

Innovsource Pvt. Ltd. (formely known as Global Innovsource) is India’s leading HR solutions company committed to the advancement of HR solutions. Innovsource is the HR solution venture to providing services in lines of Staffing, Recruitments, IFM and Security. Headquartered in Mumbai, 34 full-fledged branches across the country and servicing more than 1000+ Clients cross nation.
Specialties: Domestic Contractual / Flexi Staffing , Staff Augmentation and International Recruitments, Security Services and Facilties Management.
Key Responsibility Areas:
1) Identifying & Generating Prospects of New clients.
2) Marketing Temp Staffing Services to Corporate Clients.
3) Developing Strong Client relationship & New Business Development.
4) Ensuring Client Satisfaction and Retention.
5) Ensuring achievement of corporate sales target.

Customer Relationship Management (CRM)CommunicationCritical Thinking

Telefónica

Hrt Lock - Business Plan and working strategy for the firm.

Apr 2015 – Jun 2015 · 2 mos · Greater Munich Metropolitan Area

Worked as Team Lead for the project. Which involved coming up with lots of ideas and brainstorming sessions. Which gave this project an unique and differentiated approach and hence was much different than those of the competitors.
Market entry and working strategy was developed for the application and was fine tuned to meet the real time requirements of the stakeholders. Project was alloted to me in the course of social media marketing. The project was completed in Munich, Germany.
Skills Required: Team Building , Team Motivation, analytical thinking, Negotiation skills, Microsoft PowerPoint.

CommunicationCritical Thinking