Oct 2022 – Jul 2023 · 9 mos

• Led a high-performing team of 120+ members, achieving an 80% renewal rate and driving monthly revenue of 2.5 Cr
• Worked with the engineering team to develop an innovative in-app feature enabling advanced subscription viewing and renewal up to 60 days ahead, resulting in a significant increase in organic renewals and a 1% to 5% boost in renewal rate
• Implemented a value-driven strategy offering month-long GPS subscription extensions, increasing per-renewal cash revenue from 1650/- to 1926/-
• Collaborated closely with the engineering team to successfully implement automated notifications for GPS subscription expiry through the app and WhatsApp, resulting in enhanced customer engagement and improved satisfaction
• Boosted GPS renewals productivity by 87% through the implementation of rigorous training and audit processes, increasing performance from 75 to 140 renewals per agent
• Pioneered a framework to identify and reduce silent churn, significantly decreasing the churn rate from 15% to 5%

Jan 2021 – Sep 2022 · 1 yr 8 mos

• Led the successful establishment and rapid scaling of the GPS category, overseeing Product, Sales Excellence, Fulfilment, and Quality. Achieved extraordinary growth, increasing monthly unit sales from 500 to 28,000 within a year
• Led undercover evaluations to improve sales quality, established and guided a 5-member team for ongoing quality checks. Detected and resolved fraudulent activities involving 50 salespersons within the organization
• Streamlined fulfilment processes by forming a dedicated team of 500+ members and tracking operational metrics, achieving a 90% fulfilment rate and a 1-day TAT
• Collaborated with the engineering team to achieve the following:
• 1. Successfully integrated APIs with major e-commerce platforms, resulting in a monthly boost of approximately 2000 GPS sales
• 2. Implemented customer-focused in-app features to enhance user experience and reduce reliance on external communication channels
• 3. Utilized location-based data for automatic assignment of installation tickets, leading to a significant improvement in fulfilment TAT from 7 days to 1 day
• 4. Enhanced customer experience by providing complete visibility of the order journey within the app

May 2020 – Dec 2020 · 7 mos

• Pioneered a real-time dashboard for 4000+ sales teams, enabling comprehensive tracking of monthly sales and incentives which helped in increasing overall sales by around 5%
• Implemented an innovative Customer-Territory-Salesperson mapping feature, optimizing resource utilization and reducing sales team workload by 10%
• Leveraged user behaviour analysis to improve the Truck Insurance funnel, driving 5% organic purchases without assistance
• Created a demo app for the ground sales team to demonstrate the features of different products, such as Fastag, GPS, Fuel, and Loadboard, resulting in improved pitch quality and enhanced customer experience

Mar 2019 – Apr 2020 · 1 yr 1 mo

• Implemented automated truck availability signals, resulting in a 36% increase in truck utilization
• Improved the accuracy of automated truck availability after order completion from 65% to 95% by ensuring the correct points of interest are marked (POIs) such as loading and unloading points and parking spots
• Streamlined GPS functionality, reducing non-functional GPS from 15% to less than 1% and improving order fulfilment from 75% to 90%
• Conducted a successful manual pilot of dynamic pricing, significantly increasing truck utilization and revenue growth by 5%

Jan 2017 – Feb 2019 · 2 yrs 1 mo · Bengaluru Area, India

• Transitioned procurement from distributors to manufacturers, resulting in a 5-8% reduction in procurement prices
• Implemented strategic vendor distribution based on purchase volume, improving fulfilment and pricing
• Established robust operational processes such as streamlined stock closing, weekly stock counts, and food quality control, reducing stale complaints
• Optimized internal logistics, resulting in a 3% reduction in sales loss and a 30% decrease in logistics costs

May 2016 – Jan 2017 · 8 mos · Hyderabad Area, India

May 2015 – Jun 2015 · 1 mo · Jamshedpur

• I worked on the construction of Office Building Pellet Plant at Tata Steel