Jul 2023 – Present · 2 yrs 8 mos · India · Remote

• Began my investment journey as a retail stock market investor, now pivoting into startup investing.
• Started off with investments via Invstt.com, and now foraying into Angel investments via direct contact as well.
• Current portfolio companies:
• 1. Togo's Momo - Angel round
• 2. Awenest - Seed round
• 3. Tulua - Pre-Series A round
• 4. Ugees - Seed round
• 5. Ambitio - Seed round
• 6. CredoHire - Pre-Seed round
• 7. Snap-E cabs - Seed round
• 8. Lea Clothing Co. - Seed round
• 9. Maidaan - Seed round
• 10. ParkMate - Pre-Series A round
• 11. NikolEV Charging stations - Pre-Seed round
• 12. Union Living - Angel round
• 13. EcoRatings - Seed round

Feb 2023 – Oct 2023 · 8 mos · Mumbai, Maharashtra, India · On-site

• Successfully streamlined operations, introduced systems and SOPs for the 1-10 journey of the startup.

Feb 2023 – Apr 2023 · 2 mos · Mumbai, Maharashtra, India · On-site

Mar 2022 – Feb 2023 · 11 mos · Mumbai, Maharashtra, India

• Led the B2C Operations and Customer Experience by setting processes, SOPs, automations.
• With the change in the company's business model from B2C to B2B, my role transitioned to
• Strategizing and Designing the Lead progression on CRM in consultation with the founders
• Designing processes, documents and building SOP's for all post-sales Operations (including faculty hiring ops)
• Vendor sourcing, negotiations and Product Management for the new Apps and Web development and LMS onboarding
• (Cumulative projects costing upto Rs 1.5CR + GST)
• Leading backend Operations
• Sales and Operations MIS reporting

May 2021 – Mar 2022 · 10 mos · Remote

• Building and maintaining the Facilitator Support function and structure with end-to-end accountability of daily class operations and all facilitator queries
• Streamlining processes, killing recurring queries, and formulating SOP’s and FAQ documents to have a seamless experience with the internal and external stakeholders
• Ensuring adherence to company policy and platform parameters; RCA and exit calls around the same
• Driving self-dependence and self-realization among the team and facilitators
• Some Important Numbers:
• Facilitator strength handled: 320+ (with daily class count: 700+)
• Email Support: FRT SLA improved to 100% and AHT / TAT SLA improved to 95%
• BOT / Helpdesk Support: CSAT improved to 96+% and AHT / TAT improved to 8.5 mins
• Facilitator end cancellation maintained at a weekly avg of <=1%

Sep 2020 – May 2021 · 8 mos · Mumbai, Maharashtra, India · Remote

• Managed the Performance monitoring and Exit operations for teachers, mentors & directors, with Data management, Root Cause Analysis, Insights and Churn activities
• Streamlined processes, defined SOP's, improved team efficiency and productivity
• Feedback and suggestions to the tech team for operational efficiencies
• Handled escalations related to teachers
• Gave Valuable Insights to encounter minor roadblocks in student / teacher experience by collating responses and Root Cause Analysis.
• Managed the outcome of Quality audits and gave definitive learning insights for improvements and policies around classroom etiquettes.
• Some important numbers:
• Teacher strength managed: 11000+
• Reduced MG burn by 1CR in a span of 1 month (March 2021)
• Improvement of parent (customer) NPS from 61% to 74% (India) and 52% to 62% (International)
• Improvement of Teacher NPS from 57% to 66.1%
• Improvement in platform average classroom rating from 4.76 to 4.9 (out of 5)

May 2019 – Aug 2020 · 1 yr 3 mos · Mumbai, Maharashtra, India

• Area Service Manager of service delivery (Mumbai region) - incharge of service operations, escalation resolutions and spare part business, along with customer, dealer and site visits.
• Branch AMC and IEW coordinator for revenue generation (Mumbai and Thane region)
• Some important numbers:
• Service centres handled: 12 (technician strength - 15+ each)
• Sales and Service centres handled: 35+ (technician strength: 5+ each)
• Revenue generated: Rs 5lac+ per month (spare parts) & Rs 2.4lac+ per month (AMC & IEW)

Apr 2019 – May 2019 · 1 mo · Mumbai, Maharashtra, India

• Worked at the Chief Commissary plant in Vasai, Maharashtra (that caters to whole of Mumbai, Thane and upto Gujarat region)
• Helped with:
• Manpower & Database management
• Warehouse & Logistics operations

Nov 2017 – Nov 2018 · 1 yr · Mumbai Area, India

• Worked as an apprentice (GET) with Voltas Limited, Mumbai for a period of one year from
• 06th November, 2017 to 06th November, 2018.
• Job Role:
• Coordination between the client and company, and rectifying all service related issues for key accounts under AMC contract (in the ATM air-conditioning field).
• Invoice uploading on SRM portal
• Scheduling and arranging preventive maintenance of our clients AC’s on regular basis, to ensure the functionality of the ATM machine, as the room temperature can affect the machine.
• Handle the billing data and responsibility of billing instructions to be given to Voltas branches PAN India.

Jun 2016 – Jun 2016 · 0 mo · Mumbai, Maharashtra, India

• studied the gear hobbing process in the tractor division at the Kandivali plant.

Jul 2015 – Feb 2016 · 7 mos · Mumbai, Maharashtra, India

• Designed and manufactured a Go-Kart in a team consisting of 25 members for the ‘Go-Kart Design Challenge (GKDC)’ national level competition held in February, 2016 (1st. Runners up)

Oct 2014 – Feb 2015 · 4 mos · Mumbai, Maharashtra, India

• Manufactured an All-Terrain Vehicle (ATV) in a team consisting of 25 members for the
• ‘BAJA Student India’ national level competition held in January, 2015