Keshav Narayan

Product Manager

Delhi, India7 yrs 4 mos experience

Most Likely To SwitchAI ML Practitioner

Key Highlights

Led impactful generative AI project in healthcare.
Achieved significant user engagement improvements.
Demonstrated strong leadership in cross-functional teams.

Stackforce AI infers this person is a Healthcare Product Manager with expertise in AI-driven solutions.

Contact

Skills

Core Skills

Product ManagementArtificial Intelligence (ai)Data Analysis

Other Skills

AHM250AI AgentsAI PromptingAdobe AnalyticsAgile MethodologiesAha! Product ManagementAllyshipAmazon BedrockAnalytical SkillsAndroid DevelopmentAndroid SDKArtificial Intelligence for BusinessAttention to DetailBenchmarkingBusiness Process

About

As Senior Technical Product Manager at Optum, I lead the ASK AI project, a generative AI chatbot designed to enhance member query resolution. Collaborating with cross-functional teams, we have delivered impactful results, including significant improvements in user engagement and experience metrics. With an MBA from MDI Gurgaon and a technical foundation from Maharaja Surajmal Institute of Technology, I bring a blend of strategic thinking and technical expertise. Passionate about leveraging AI in healthcare, I am committed to driving innovative solutions that deliver measurable impact and improve end-user experiences.

Experience

7 yrs 4 mos

Total Experience

1 yr 3 mos

Average Tenure

3 yrs 1 mo

Current Experience

Optum

4 roles

Sr Technical Product Manager

Promoted

Oct 2024 – Present · 1 yr 8 mos · Gurugram, Haryana, India · Hybrid

Team - UHC Tech CE
Project - Ask AI

CommunicationProduct ManagementArtificial Intelligence (AI)

Technical Product Manager

Nov 2023 – Oct 2024 · 11 mos · Gurugram, Haryana, India · Hybrid

Team - UHC Tech Consumer Engg
Project - Rx Portfolio
Role - Technical Product Manager
Major Highlights-
1. Implemented 65 capabilities for the web Rx experience for IFP members in Q1, impacting 640.8K registered members, improving NPS by 60 points and MAU by 459% ∆YoY in May '24.
2. Launched the first federated mobile release for Rx implementing SSOs in June, achieving web experience parity, improving NPS by 37 points ∆YoY, and reaching an average task completion rate of 80% across all LoBs in July '24.
3. Transitioned from Skyline to Microproducts for backend integration, significantly improving page load time for the Rx web experience, resulting in a 294% increase in P&P page visits for C&S, a 376% increase for IFP, and impacting 19.3M registered users.
4. Independently managing the India-based Rx team, Predators, and leading major projects such as UHC Mobile and Pre-effective HD Form, while actively participating in weekly LoB leadership and GTM calls.
5. Delivered a demo session on leveraging AI for PM efficiency, showcasing GPT prompts and providing a user guide for accessing Playground tools to an audience of over 80, receiving positive feedback.
6. Created a SharePoint site to provide a comprehensive guide on leveraging Gen AI, aimed at enhancing PM efficiency and productivity for Consumer Engineering.
7. Organized more than 40 UHC cafe sessions featuring esteemed speakers across Optum, with cumulative attendance exceeding 2500 and an average session rating of 4.5, conducted AI sessions, which were the second hottest topic at 20%, showing our commitment to AI.

CommunicationUser StoriesFigma (Software)Product Managementgen aiLeadership+6

Senior Product Analyst

May 2023 – Nov 2023 · 6 mos · Gurugram, Haryana, India · Hybrid

Team - UHC Tech Consumer Engg
Project - Manage Prescriptions
Key Responsibilities-
Deliver product performance against expectations and updates changes to a product portfolio to improve competitive position, and optimal product performance to meet customer and market needs.
Work with Business Leads and Engineering Leads to ensure OKR’s are created and measured. Contributes to improvement of user and customer metrics such as NPS
Product Backlog definition, prioritization & refinement working closely with other Product Owners, Solution architects, Release management teams and other business and technology teams – to ensure work focuses on those with maximum business value that align with product strategy
Lead and work within agile development teams to identify and support core competencies and key features and functions. Clearly articulate product vision, strategy and roadmap to engineering team effectively as and when needed
Full product lifecycle management, including strategy, design, development, management, and end of life of new, existing or acquisition products, for a sizable product or a group of products

Product Road MappingRally CECustomer SuccessProduct Lifecycle ManagementUser Experience (UX)Communication+17

Product Manager Intern

May 2022 – Jun 2022 · 1 mo · Gurugram, Haryana, India

Project Objective
In-depth analysis behind poor engagement of UHC Mobile App and recommend solutions for same
Roles and Responsibilities
Identified patterns and gaps leading to lower engagement and poor NPS through 10.5K customer survey
Prioritized major tasks and pain points to be addressed through user persona analysis and journey mapping
Undertook rigorous market research to find out possible solutions and prepared mock-ups to improve NPS
Key Learnings and Achievements
Received appreciation for delivering extensive research on poor engagement and recommending solutions
Gained extensive knowledge about benchmarking activity, user persona, prioritization & success metrics

Tutedude

Marketing And Business Development Intern

Apr 2022 – Jun 2022 · 2 mos

Thinc, the prodman club of mdi gurgaon

2 roles

Secretary

Promoted

Mar 2022 – Feb 2023 · 11 mos · Gurugram, Haryana, India

Leading a 28-member club; aligned club with the product management domain
Organized 3 national-level events under Imperium 2022, with 1200+ participation
Accountable for managing the treasury chest of Rs 34,000; strictly adhering to the budget

Communication

Corporate Engagement, Junior Core Member

Aug 2021 – Mar 2022 · 7 mos · Gurugram, Haryana, India

Analysis of the latest trends in technology; Maintaining & increasing social media presence
Coordinated with Panel Speakers from Pactera Edge and Tredence Inc for the Opstalk event in Nov,21
Organized two events during Imperium,22 -
a) Neurotrix - Collaborated with Infinite Pounces and was able to successfully invite Major Chandrakant Nair for the final round of Quiz. Had a turn around of 750+ registration on D2C platform.
b) Qrosity - Conducted the flagship treasure event and coordinated with other team members in preparing the questions along with end to end regulation. Received 250+ registration on D2C platform.

Infinite pounces

2 roles

Senior Team Member

Mar 2022 – Feb 2023 · 11 mos · Gurugram, Haryana, India

Communication

Junior Team Member

Aug 2021 – Mar 2022 · 7 mos · Gurugram, Haryana, India

Responsible for conducting quizzes on various diverse topics in MDI throughout the year
Responsible for participating in various national quizzes and quizzes in other B Schools

Praedico global research pvt. ltd.

Research Associate

Mar 2022 – Apr 2022 · 1 mo · Gurugram, Haryana, India

Working on different research platforms of Praedico Global Research Pvt. Ltd.
Preparing research report on Indian & Global Stock Markets with the help of Fundamental
&Technical analysis tools
Formulated a technical analysis on the shortlisted stock by understanding their past trends.
Analyze several stocks and select a desired Share from the portfolio using an appropriate.
Fundamental Analysis Report.
Maintain quality service by establishing and enforcing organization standards.
Indian & Global Stock Market Study.
Being the ambassador of the financial literacy mission of Praedico Global Research Pvt. Ltd.
Learn the importance of fundamental and technical analysis through practical implications.

Unacademy

Campus Ambassador

Feb 2022 – Apr 2022 · 2 mos · New Delhi, Delhi, India

Centilytics | intelligent cloud management

Product Manager Intern

Nov 2021 – Feb 2022 · 3 mos · Gurugram, Haryana, India

1. Learnt about Colocators and how they are different from private cloud.
2. Gathered information about usage of Colos vs Public Cloud platforms vs Private Cloud platforms
3. Performed Competitor Analysis of top 10 firms of Colocation data centre providers that included Equinix, NTT GDC, Cyxtera etc

Accenture

2 roles

Test Engineering Analyst

Dec 2020 – Jul 2021 · 7 mos · Gurugram, Haryana, India

Roles and Responsibilities:
Led and administered a team of 3 co-workers in two different projects- DTHB2B & DTHIMS
Responsible for testing user stories involving DTH billing Calculations, Data seeding in DTHIMS
Handled validation of Satellite hexadecimal Commands from functional perspective via DTHCAS
Orchestrated test data validations through database testing and backend validation for JSON requests
Verified logs from ARCOS tool using WinSCP for multiple web applications like OE, OM & Vector
Automated over 650 Test Cases that helped reducing execution time by 5mins/Test Case daily
Spearheaded the Design and Test Strategy that directly helped team in achieving deliverables within time

Associate Software Engineer

Sep 2018 – Nov 2020 · 2 yrs 2 mos · Gurugram, Haryana, India

Key Achievements and Learnings:
Conducted System Integration Testing for PPV Release that resulted in a revenue of Rs 4cr annually
Expedited UAT and supported clients to build and strengthen their confidence in product release
Assisted client to gain over 500+ new customers seamlessly with the release of DTH-B2B application
Revitalized best practices and customized strategies for enhancing the performance of SIT team
Awarded Origination and Growth award in Individual Category-Apex Awards Fiscal FY19 Q2, Q3
Received the Trailblazer award in Team category for delivering high quality solutions-Fiscal FY19 Q2, Q3

Jira

All india radio

Summer Intern

Jun 2017 – Aug 2017 · 2 mos · New Delhi, Delhi, India

Learnings:
· Learnt how Broadcasting from All India Radio works
· Difference between Music Studio, Talk Studio and Playback Studio
· Comparison between AM and FM
· Was given the opportunity to prepare a report on the visit to Prasar Bharti
· Coordinated with a team of 3 to prepare a presentation on All India Radio

Thomson press (india) limited

Winter Intern

Dec 2016 – Jan 2017 · 1 mo · Faridabad, Haryana, India

Worked in Maintenance department

Airport authority of india

Summer Intern

Jun 2016 – Aug 2016 · 2 mos · New Delhi, Delhi, India

Learnings-
Analysed how Automatic Switching system works and interaction between ATC and Pilot
Acquired knowledge corresponding to VHF (Very High Frequency) and L-Band RADAR

Emtech foundation

Summer Trainee

Jun 2016 – Jul 2016 · 1 mo · New Delhi, Delhi, India

Completed Industrial Summer Training in PCB & Embedded Systems Design Intermediate
Synthesized live working model of Ultrasonic range finder using PIC16F887 microcontroller
Simulated using Proteus Software and completed a 16-switch range detection module