Alexandra Telipko

Customer Success Manager

Minsk, Minsk, Belarus8 mos experience

Key Highlights

Bilingual in English and Spanish.
Strong background in customer service and communication.
Experience in marketing and social media strategies.

Stackforce AI infers this person is a Customer Support and Marketing Specialist with a focus on Healthcare.

Contact

Skills

Core Skills

Customer ServiceCommunicationMarketing

Other Skills

Business CommunicationClient CommunicationCollaborative Problem SolvingConflict ResolutionContent MarketingContent StrategyCopywritingCustomer SatisfactionEnglishHealthcare InsuranceNegotiationPresentation SkillsProblem SolvingPublic RelationsSocial Media

Experience

Devxed

Customer Support Representative

Dec 2023 – Aug 2024 · 8 mos · Minsk, Belarus · On-site

Conducting business communication with foreign clients on relevant issues
Receiving and processing user requests via calls, Live Chat and Email
Solving customer problems and finding optimal conditions for further cooperation
Maintaining a high level of customer service of the company

Customer ServiceBusiness CommunicationProblem SolvingCommunication

Gmy consulting group

Customer Support Specialist

Sep 2023 – Nov 2023 · 2 mos · Minsk, Belarus

Providing guidance and solving issues related to healthcare insurance coverage for specific cases during phone consultations
Keeping records in VBA
Informing clients about their medical plans and policy benefits
Working in a team with claims department and accounting department

Healthcare InsuranceVBAClient CommunicationCustomer ServiceCommunication

Innowise group

Marketing Specialist

Apr 2023 – Sep 2023 · 5 mos · Minsk, Belarus · Remote

Working with the wider product team
Defining the project’s goals and promoted the company's project on social media
Creating a content plan for Instagram
Writing scripts for medical students and influencers
Creating PowerPoint presentations (content and design) for medical universities' administration and lecturers
Communication with target audience via social media accounts
Making up a strategy plan for offline promotion at medical universities
Writing upgrade strategies for LinkedIn

Social MediaContent MarketingPresentation SkillsMarketingCommunication