Mar 2023 – Apr 2025 · 2 yrs 1 mo · Bengaluru, Karnataka, India · On-site

• Led end-to-end AI product development for 3D/Metaverse SaaS platform.
• Scaled 3D editor + Metaverse SaaS platform from 0 to 10K active users in 12 months, achieving $XX+ ARR through strategic API monetization and B2B partnerships
• Launched AI-powered text-to-3D generation feature reducing asset creation time by XX%, leveraging computer vision and generative AI technologies to streamline creator workflows
• Implemented ML-driven analytics and personalization engine boosting user retention by XX% and engagement by XX% across 3 major product iterations
• Led cross-functional product team of 15+ members across Engineering, Design, ML, and Marketing, managing complete product lifecycle from ideation to scale
• Built AR/VR marketplace integration with advanced 3D rendering capabilities on AWS/Azure cloud infrastructure, supporting scalable AI workloads
• Delivered measurable business impact: XX MAUs, $XX+ ARR, XX% retention improvement, XX% operational efficiency gains

Dec 2022 – Mar 2023 · 3 mos · Remote

• Managed enterprise customer lifecycle and retention for B2B software solutions.
• Owned complete customer success journey for North American enterprise clients, from onboarding through implementation and renewal cycles
• Developed retention strategies and expansion playbooks for B2B software solutions, focusing on value realization and customer outcome achievement
• Collaborated with cross-functional teams (Product, Engineering, Sales) to ensure seamless customer implementation and feature adoption
• Specialized in North American market dynamics, managing customer expectations and building long-term strategic relationships

Feb 2022 – Nov 2022 · 9 mos · Bangalore Urban, Karnataka, India

• Led growth partnerships and performance marketing initiatives.
• Managed team of 4 achieving XX% MoM new user growth through data-driven influencer marketing campaigns and strategic partnerships
• Reduced app dropout rate by X% via user journey optimization and retention funnel improvements using analytics tools (AppsFlyer, Bitly)
• Onboarded 2 major corporate partners resulting in XX% revenue boost and X% user base expansion through B2B partnership development
• Doubled campaign ROI while reducing spend by XX% through performance analytics, campaign optimization, and inventory management
• Optimized partner mix and campaign strategy saving INR XX Lakhs through data-driven analysis and growth playbook development

Oct 2021 – Feb 2022 · 4 mos

• Managed strategic enterprise accounts and product adoption initiatives.
• Managed high-value enterprise accounts including Bajaj Finance, Ecomexpress, UrbanCompany, Indeed India, driving product value and revenue expansion
• Built strategic revenue pipelines through partnerships with Truecaller and Google Verified Calls, enabling go-to-market acceleration
• Designed and launched company learning portal (learn.exotel.com), improving customer onboarding and product adoption across enterprise segments
• Achieved recognition with spot awards for TAM assistance in upselling/cross-selling to Bajaj and Ola, contributing to account growth
• Developed data-driven customer success methodologies for operational planning, forecasting, and pipeline management at scale
• Built technical solutions: Dynamic Caller ID campaigns, Interactive SMS solutions, Business Monitoring Dashboards using APIs and custom development

Jun 2020 – Oct 2021 · 1 yr 4 mos

• Managed portfolio of 30 strategic accounts (20 long-tail, 10 high-touch) across E-commerce, EdTech, Marketplace, and BFSI sectors
• Partnered with major enterprise clients including Truemeds, WhitehatJr, Cars24, HDFC, ICICI to drive growth through cloud telephony solutions
• Conducted strategic QBRs and operational reviews, collaborating with Product & Engineering teams to deliver feature requirements
• Led deep tech integrations with Salesforce, Zendesk, LeadSquared, developing REST API integrations and optimizing workflows
• Improved CSAT & NPS scores through enhanced onboarding/retention processes and successful customer case study publications
• Received spot awards for scaling Cars24 and WhitehatJr businesses through custom integrations and strategic account management
• Key Technical Projects Delivered:
• Dynamic Caller ID and pacing campaigns based on call completion analytics
• Interactive SMS solutions using SMS API & Custom UI development
• Business Monitoring Dashboard using Bulk Call Details API & Heartbeat API

Dec 2018 – Jun 2020 · 1 yr 6 mos

• Onboarded and managed a portfolio of 500+ SME customers with revenue under 50k MRR, focusing on upselling, cross-selling, product adoption, customer lifecycle management, and retention.
• Implemented deep tech integrations and developed custom Google scripts to support business cases.
• Handled social media and C-level escalations on products & services, consistently working to improve NPS and CSAT scores.
• Achievements:
• Awarded a spot award for successfully onboarding 100+ KIA dealers within a month, ensuring they understood and realized the product's value.
• Recognized with a spot award for achieving a perfect 100% CSAT score for post-sale experience.
• Developed a new product feature using Amazon Polly and Amazon Transcribe during an internal hackathon, earning a spot award.
• Collaborated with the Marketing team to deliver feature launch videos, resulting in a spot award and helping to reach a wider audience.
• Created and launched Exotel - Zoho Desk & Exotel - Zoho CRM integration videos, contributing to increased brand awareness and market reach.
• Tools used:
• Proficient in utilizing Freshdesk and Pipedrive for customer relationship management and support.

Aug 2018 – Nov 2018 · 3 mos

• Managed complete sales lifecycle from lead generation to deal closure, qualifying leads from major accounts including P&G, Scott-edil, Reckitt Benckiser, and various stockists, resulting in 6% increase in qualified leads. Successfully negotiated and closed deals achieving 12% improvement in average order value while collaborating with product marketers to develop targeted strategies that expanded market reach by 20%. Partnered with marketing teams to design and execute ad campaigns, generating an additional 7% increase in qualified leads across the sales funnel.

Jul 2018 – Aug 2018 · 1 mo

• Spearheaded sales initiatives for an entire product line, implementing effective prospecting strategies and fostering strong customer relationships that resulted in 8% increase in qualified leads and 5% improvement in conversion rates. Collaborated with sales teams to qualify high-quality leads while driving revenue growth and market share expansion through strategic negotiation and multi-channel communication approaches

Jun 2017 – Jul 2017 · 1 mo · Greater Chennai Area

Nov 2016 – Dec 2016 · 1 mo · Greater Chennai Area

• Responsible for handling social media pages and increasing organic lead generation.

Jul 2016 – Nov 2016 · 4 mos · Greater Delhi Area

• SEO & digital marketing