Jan 2022 – Jan 2024 · 2 yrs · Bengaluru, Karnataka, India

• Search in Microsoft Teams
• Responsible for the Search in Teams app, enhancing user productivity in their work
• Developed the vision and roadmap for Search in Microsoft Teams achieving a 38% increase in total searches in FY 24.
• Increased Search Success Rate (SSR) and reduced Time to Success (TTS) by experimentation and conducting a series of A/B tests.
• Thought leadership to solve disambiguation of results problem using LLM, introduced innovative features like Conversation summary & Topic suggestions, generated quality summaries by right prompt engineering & versioning.
• Improved Zero query engagement in search by using Generative AI to personalize search for individual users.
• Crafted strategy to compete with Slack and enhance search experiences for developer cohort, resulting in increase in customer satisfaction among the cohort.
• Built tools for users to search easily around a person and dynamically refine their search results.
• Increased successful search sessions by solving query articulation problem in search
• Grounded LLMs in the user specific search data (RAG) and put checks and guardrails around the models to make sure that they don’t hallucinate or produce anything wrong.
• Improved the relevance and ranking of search results in collaboration with data scientists to fine-tune machine learning models by running multiple experiments and optimizing L1, L2 and L3 rankers.

Jan 2021 – Jan 2022 · 1 yr · Bengaluru, Karnataka, India

• Microsoft Teams for Education
• Created the vision and roadmap for Microsoft Teams in Education vertical that helped in increasing Teams MAU by x%.
• Key decision-making to continue investment in Teams for Education (TfE) and develop a "Better Together" strategy with LMS, resulting in a consistent YoY growth in TfE MAU.
• Devised strategy to compete with Google Classroom, Zoom and other compete products.
• Conceptualized the LMS integrations product to boost Xmn additional MAU in Teams.

Jan 2019 – Jan 2021 · 2 yrs · Pune Area, India

• Payments, AI/ML, Open APIs, Loyalty, Consumer solutions
• Drive product roadmap for Loyalty Connect platform across geographies the USA, Europe and APAC in close collaboration with Business and Engineering teams doing 4M yearly transactions with $1B GDV annually.
• Improved key product metrics like consumer engagement and cardholder retention by xx%.
• Led 1.5x jump in GDV within 12 months by developing core capabilities for Enrolment, Cashback and Hierarchy services.
• Owning product roadmap for building platform-level configurable and scalable capabilities using Restful APIs, to enable direct integration with banking clients and merchants.
• Enabled development teams to build frameworks to handle on-soil data restrictions and adhering to GDPR guidelines.
• Enabled partner banks and merchants to develop mobile-first loyalty programs using Mastercard Rewards System.

Dec 2018 – Dec 2019 · 1 yr · Pune/Pimpri-Chinchwad Area

• Owned Western Union Android & iOS mobile app platforms globally in 38 sender countries, 70+ languages, and 200 receiver countries and territories. Responsible for building configurable and scalable platform level capabilities, doing product optimizations to generate business value by driving conversions and growth.
• Increased customer engagement by ~4%, integrating promo engine with Braze webhook to assign user-specific promos in run time and enabling real-time segmentation and targeting.
• Increased Spain avg. transaction size by 5%, launching the KYC framework to convert unverified users to verified status.
• Optimized login, signup and resend funnels, increased conversion rate by 3%-5% by series of A/B experiments.
• Partnered with the marketing team to increase the app installs organically by implementing deep linking.
• Solved problem of latency in loading 30K billers, improving overall conversion for US bill pay by ~3%.
• Led implementation of Amplitude analytics tool across company, leading instrumentation, data governance, and training.

Dec 2017 – Dec 2018 · 1 yr · Pune/Pimpri-Chinchwad Area

• Upgraded Spain website and mobile app to new Doc Upload KYC flow from existing GKYC flow. Uplifted conversion rate of successfully verified customers from 32% to almost 80% in Spain.
• Vendor selection for Selfie KYC framework for real-time verification and liveliness detection. Implementing this method will uplift KYC success rate to 85% in 3 countries. Revenue impact average $1m/year per country.
• Launched FMA new limits for unverified customers and enabled verification in progress customers to transact in 13 European countries. Potential revenue impact average $100k/year per country.
• Launched Bahasa language on HK website and app. Incremental 1500 new transactions/day from HongKong.
• Launched WU loyalty program (MyWU) in multiple countries focusing on delivery, engagement, value and operations

May 2016 – Dec 2017 · 1 yr 7 mos

• Product lead of Oxigen USA, Mobile wallet and Merchant payments. Led 3 member PM team to build an international money transfer product from scratch. Topline revenue USD 4.3M in the first year of launch.
• Led the flagship product of Micro ATM used by 50K out of 200K retail agents in India. Enabled E-KYC authentication and biometric payments using AADHAR (AEPS). Dealt with regulators RBI & NPCI on behalf of Oxigen Wallet.
• Launched E-Gifting service which brought 20% of the revenue of the international business.
• Drove engagement by gamification, launched ‘Game of Happiness’ & Happiness Meter, 5% more retention.
• Conceptualized an intelligent Fraud Identification Algo based on customer history & trend analysis. Led to a reduction in the number of chargebacks by 90%, improved operational efficiency by 30%.
• Enhanced omnichannel experience of mobile wallet customers by launching pay without internet (offline payments).
• Increased merchant payment success rate from 75% to 96% by introducing hybrid payment, and QR code payments.
• Increased topline revenue by 5%, cross, and up-selling bill payment & gift services to money transfer customers.
• Built core products- Dynamic Pricing, Recommendation Engine, Discount Code Engine, and Fraud control tools.

Apr 2015 – Apr 2016 · 1 yr

• Worked with internal business team and external UI professional to revamp the complete website UI.
• Specified requirements for International Money Transfer functionality - Front end web and back end admin portal.
• Mobile App launch: Finalized wire frames, basic theme and UI screens. API integration to keep app and web in sync.
• Leveraged Google Analytics and Crazy Egg to enhance content, landing pages, customer conversion funnel and market communication.
• Worked with the CEO and marketing team to develop marketing and advertising campaigns that acquire long‐term customers and to chart the road map for future products and services.

Jul 2014 – Mar 2015 · 8 mos

• Conducted usability tests, and analyzed data to improve products and services.
• Did secondary research on the international remittance and micro remittance websites and finalized the draft of competitive pricing for Oxigen USA services.
• Identified and established partners and/or third parties who can enhance the value and
• marketability of the company’s products and services.
• Identified partners to expand service catalog.
• Defined feature specifications for 3rd party integration, to make system PCI compliance and provide facility to store credit/debit card information.
• Prepared initial wire frames of new features like guest checkout, store payment sources, dynamic discount code engine etc. on Balsamiq.

Jul 2013 – Jun 2014 · 11 mos

• Assisted with the design and development of the Oxigen USA website and the adaptation of the Oxigen India website for the USA market.
• Assisted with the integration of US payment processing and compliance systems with the Oxigen USA website.
• Reported to the Oxigen USA CEO, and interfaced with cross functional teams - UI, development, QA, operations and customer service.
• Successfully launched the alpha website, with services of International Micro Remittances and Gifts.
• Specify requirements and use cases of back end admin panel, work with the IT team to make delivery of complete project in a timely fashion.
• Successfully conducted a survey of 100+ people on usabilitytools.com, to get their feedback on newly launched website UI and user flow. Consolidated the feedback and worked with the IT team to get it implemented.

Jun 2012 – Jul 2012 · 1 mo · Bangalore

• • Product management internship at Simplilearn- Came up with 2 new online courses, identified target group of candidates and the approximate market size, prepared competitor landscape and go to market strategy.

Feb 2010 – Jul 2011 · 1 yr 5 mos · Greater Delhi Area

• Project Domain: ERP Implementation.
• Project Summary:
• The scope of the project was to do an end-to-end implementation of the HR and Administrative functions of 'Oriental Bank of commerce' through PeopleSoft HRMS. It involves customization and implementation of various modules covering processes from hire to retire for about 17,000 employees. I have worked with various stakeholders including top management, technical leads and end user client community for resolving technical & functional issues.
• Key responsibilities:
• Implementation of PeopleSoft HRMS9.0 for Banking/PSU sector.
• Module leader of 3 modules with a team size 12.
• Requirement analysis and collection from client and communicating it to project team.
• Programming and coding in SQL for data extraction from database Oracle 10g.
• Coding of different components to interface with system, in PeopleCode.
• Skills: Functional consultant, Software Development.