Sep 2021 – Dec 2021 · 3 mos

• Enhancement of strategic skills and executive decision making through a case based curriculum at IIM A helped in devising the strategy of Airtel's consumer Product charters

Dec 2020 – Apr 2023 · 2 yrs 4 mos

• + Concept to the GTM of the Industry-First Product - Airtel World Pass for 350 Mn B2C & B2B customers to travel 184 countries with one plan by aligning the senior leadership & leading the Business & Tech teams
• + Enhanced the Purchase Recommendation Experience of the International Roaming Business on Mobile & Web via A/B experiments to introduce and scale Product capabilities around Price, Plan Validity and Geography resulting in All-Time High Pack Adoption
• + Shipped the World's First Automated 5G readiness check on the Mobile Application in partnership with Global Network Infrastructure providers becoming the first operator pan-India to launch 5G services
• + Conceptualized Smart Call Manager using Machine Learning algorithm to predict and block SPAM partnering with Data Scientists to serve 100 Mn Monthly Active Users on Mobile Application
• + Spearheaded the ‘Add to Bill’ Platform-as-a-Service for Digital Commerce for Airtel and Third Parties with 100 Million Monthly Active Users on Mobile App
• + Created the Inventory Management Platform for the Direct-to-Home Entertainment Business to empower 5000+ Partners pan-India in collaboration with Supply Chain and Finance Teams
• + Revamped the Purchase Experience of the 20 Mn B2C & B2B Mobility customers on the Mobile & Web applications through qualitative and quantitative user research and feedback loops to revive the business from pre-Covid lows to All-time high Revenue Market Share

Jun 2017 – Nov 2020 · 3 yrs 5 mos

• + Led the Billing Product Strategy and Execution of Airtel Black - India’s first all-in-one Fintech Product for homes - that allows 25 Million + High Value customers to pay via one bill for all services
• + Digitized the Bill Payment Journey on Mobile Application and on Email to view, download and pay bills
• for 25 Mn Retail & Corporate customers leading to a 40% reduction in operating costs
• + Billing Product Transformation to upgrade the legacy Tech infrastructure & support convergence at scale for 350 Mn Customers of Mobile and Broadband B2C & B2B businesses
• + Introduced the first digital journey for Late Payment Fees on Mobile Application for 10 Million high value
• customers leading to an annual cost savings of 50%
• + Led the Product Strategy to launch India's first Inter-State Family Product for the High Value Mobility Business that serves 20 Million Retail & Corporate customers to achieve business milestones of All-Time high Average Revenue per User and an All-time low customer churn
• + Enabled the Service Portal Application for Contact Center Advisors to resolve the complaints of 10 Mn
• High Value customers and reduced Wait Time for Support Calls by 30%
• + Improved the Mobile App for Field Sales Team to increase 4G Mobile Pack Adoption and achieved 33%
• Revenue Market Share (RMS) goals in response to Free Product Launch from competitor

Apr 2016 – May 2016 · 1 mo · Noida, Uttar Pradesh, India

• Recommendations for Monetization of the Travel, Transport and Hospitality (TTH) Unit of the Shipping Industry were accepted leading to the genesis of new revenue streams

Sep 2014 – Aug 2015 · 11 mos · Kolkata, West Bengal, India

• Enhanced the Seat Booking Module for a Major American Airlines company by introducing express check-out for Ancillaries

Jun 2013 – Jul 2013 · 1 mo · Kolkata, West Bengal, India

• Project on Automation of Blending Plant to optimize the time to market of a major Servo product