Nov 2024 – Jul 2025 · 8 mos

Jul 2022 – Oct 2024 · 2 yrs 3 mos

• Product lead for banking, DC, membership program, and platform products at Jupiter
• Reimagining Jupiter's customer onboarding strategy and journey from a single neo-bank account product to a multi-product across loans, credit cards, and UPI
• Created platform products and long-term strategy across onboarding, fraud, KYC, multi-partnership, etc to support Jupiter for scale
• Closely worked with business leads for banking to drive revenue focus via product interventions for membership programs, salary accounts, Debit Card, etc

Mar 2020 – Jun 2022 · 2 yrs 3 mos

• Created and led the operations team at Jupiter from 2 member to 15 member team with emphasis on automation at scale
• Set up automated recon processes and dispute processes across banking and credit products like BNPL
• Led setting up of a VKYC facility and process with banking partner for Jupiter neo banking product
• Led product for first internal tools (built on retool) for customer support across all the products lines
• Set the first fraud ops team to handle multiple categories of first party and third party frauds

Oct 2016 – Dec 2019 · 3 yrs 2 mos · Bengaluru, Karnataka, India

• Skit.ai is the leading Conversational AI company in the accounts receivables industry, empowering collection agencies and creditors to automate collection conversations and accelerate revenue recovery.
• Led 0-1 journey for Skit (then Vernacular.ai) into vernacular chat-bot and then voice AI solutions
• Created platform products for onboarding enterprise customers and to ensure continuous iterative loop of feedback for the AI engine
• Led early GTM for the India market in BFSI space for automation voice calls

Jun 2016 – Nov 2016 · 5 mos · Bengaluru, Karnataka, India

• As entrepreneur-in-residence explored opportunities in multiple sectors (mainly fin-tech and deep-tech) which eventually led to the founding of Vernacular.ai.

May 2015 – Jul 2015 · 2 mos · Greater Bengaluru Area

• Worked on establishing standardization practices at the manufacturing plant of Fabelle - personalized, hand-crafted chocolate of the Food Division.
• Implemented principles under the 5S philosophy with special emphasis on visual aids
• Made audits and surveys for control and tracking various critical processes
• Identified and suggested corrective measures for compliance under the safety guidelines of the plant

Nov 2014 – Dec 2014 · 1 mo · Mumbai Metropolitan Region

• The objective behind this internship was to better understand the functioning of the insurance sector and the critical - claims process.
• As a part of Marine survey vertical:
• Made reports for marine cargo and motor insurance claims with an estimated loss amount of Rs.12 Cr.
• Designed manual on the topic of "How to conduct a Marine Survey" as a hand-book for on-boarding in the Marine team.

Nov 2013 – Jan 2015 · 1 yr 2 mos · Roorkee

• IITRekart was an on-campus social entrepreneurial initiative. It was an affiliate marketing based e-commerce portal specifically focussed on the campus residents.
• Proceeds totaling to Rs. 20,000 was handed over to the CRY Chapter, Roorkee
• Facilitated 750+ transactions with GMV of Rs. 3 Lakhs
• Won the Best Startup Award at SAAR Campus Startup Challenge, 2014

Jan 2013 – Apr 2016 · 3 yrs 3 mos

• Worked on the concept of open meetings - to discuss all things startup. Co-hosted workshops for creating awareness regarding the legal aspects of running a company. Closely involved in ideation and planning of various events organized by EDC.