Nitin Dwivedi

Product Manager

Bengaluru, Karnataka, India12 yrs experience
Highly Stable

Key Highlights

  • 10 years of diverse experience across multiple domains.
  • Expertise in product management with a focus on user empathy.
  • Proven track record of leading successful product initiatives.
Stackforce AI infers this person is a Product Manager with expertise in SaaS and Healthcare industries.

Contact

Skills

Core Skills

Product ManagementPaymentsProduct StrategyIndustrial Design

Other Skills

Agile MethodologiesAgile Project ManagementAnalytical SkillsApplication Programming Interfaces (API)B2B SaaSBusiness Intelligence (BI)Business StrategyCreativity and InnovationCritical ThinkingCustomer Experience DesignData VisualizationEnglishMachine learningMarket AnalysisNegotiation

About

With 10 years of diverse professional experience—spanning industrial design, analytics, and product management in healthcare, geosciences, and fintech —I have worked in more domains than most people my age. I am proud of the challenges, learnings, and lateral-thinking opportunities these roles have offered me. I earned my MBA from the Indian Institute of Management Indore. During my studies (in 2018), I stumbled upon a summer internship that sparked my fascination with product management. This was a user research (UR) project where I interviewed CXOs from various health tech companies and translated my findings into product recommendations. Since then (6+ years now), I have been on a continuous journey to perfect the craft of a PM through my work at UnitedHealth Group, Microsoft, and now Razorpay. My top 3 takes on product management: - Be one with the customer: A great PM consistently ships great products, which is no easy feat. I believe only those who empathize deeply with their users can achieve this. I promise to always make this the #1 part of my role, wherever I work. I conduct primary and secondary research (often analyzing collected data) to identify underserved real needs.. I define "what we'll build" to solve these problems and iterate on solutions based on customer feedback. While a platform PM role might differ slightly, the core idea remains: building scalable platform capabilities that teams and customers can use to address their challenges more effectively. - Foster individual and team creativity: Everyone is creative, and if given the right environment to brainstorm and express freely, they can contribute innovative ways to reframe and solve even the most complex problems. I aim to listen better and simplify wherever possible. As someone who reads about 12 books a year, this habit has also helped me develop fresh perspectives. - Balance execution with strategic thinking: Early in their careers, PMs are advised to focus on execution skills. Later, they often hear, "You need to think more strategically to grow." I believe strategic thinking is crucial from the start. I've learned this the hard way—by working on problems that didn't advance my product in the long-term direction our product leaders intended. From these failures, I’ve gained a key insight: In addition to asking, "Why would our customer use or buy this?" I ask, "Why would my product offer or sell this?"

Experience

Razorpay

Senior Product Manager, Payments Platform

Jan 2025Present · 1 yr 2 mos · Bengaluru, Karnataka, India

  • I am the product lead for Payments core platform at Razorpay.
  • My team & initiatives ensure that payments on your favorites apps & sites happen fast & in one-go. I improve experiences for merchants who use our checkout products and merchants who build S2S integrations with Razorpay Payment API.
B2B SaaSPaymentsApplication Programming Interfaces (API)Systems ThinkingRoot Cause AnalysisCustomer Experience Design+1

Microsoft

2 roles

Senior Product Manager, Data Platform

Promoted

Sep 2023Jan 2025 · 1 yr 4 mos

  • Took ADME to‬‭ public launch‬‭ by implementing key B2B‬‭ features:‬‭ Monitoring, Disaster Recovery, user-key‬‭ encryption‬‭ .‬
  • Led ADME’s‬‭ UI‬‭ accessibility‬‭ workstream for 2 years‬‭- made the‬‭ product available in local languages,‬‭ i‬‭ mplemented‬ accessibility checks in CI/CD‬‭ to make releases ‘accessible‬‭ by default’, improved‬‭ provisioning wizard on Azure‬‭ Portal.‬
  • Reduced support tickets by 50% by‬‭ implementing‬‭ user-side‬‭ logging & monitoring through Azure Monitor integration‬‭ .‬
  • Improved data mgmt. & security by‬‭ shipping‬‭ CRUD-enabled‬‭ data partitioning & partition-based access control‬‭ .‬
  • Established product’s service level agreements (SLA)‬‭ supported by Engineering SLOs &‬‭ published‬‭ to customers.‬
  • Defined‬‭ service level alerting system‬‭ (automated email,‬‭ support tickets) & realtime product reliability dashboards.‬
  • Built‬‭ NLQ‬‭ chatbot with‬‭ 90% query accurac‬‭y using‬‭ Azure‬‭ OpenAI‬‭ models fine-tuned on domain specific data‬‭ & schemas.‬
Product StrategyWireframingProduct ManagementAgile MethodologiesSolution Architecture

Product Manager II

Jan 2022Sep 2023 · 1 yr 8 mos

  • Product manager for Azure Data Manager for Energy. Led the product across multiple milestones - announced Preview in 2022-Sep and General Availability in 2023-July. Leading product areas across the customer experience journey with a PaaS - provisioning, configuration, and monitoring.

Optum

2 roles

Product Manager

Apr 2019Jan 2022 · 2 yrs 9 mos · Bangalore, India

  • Optum Referral Management: Led the product vision, MVP design, and pilot launch for a physician-facing patient referral web app, increasing referral quality by 20 percentage points in the target network and reducing specialty treatment costs.
  • ED Diversion Analytics: Executed early-stage features for an insurer-facing app that predicted overloaded emergency rooms using machine learning, reducing ED/inpatient diversions by 8 percentage points in test areas.
  • Inventor, US Patent [US11854553B2](https://patents.google.com/patent/US11854553B2): Cybersecurity for sensitive-information utterances in interactive voice sessions.”

Product Intern

Apr 2018May 2018 · 1 mo · Bengaluru, Karnataka, India

  • Led a primary research project to understand Health IT customers’ needs & outlook on industry trends by interviewing 14 CXOs (15% of the market) who were Optum's existing/ potential clients and leaders from HIE (health information exchange) companies in the US. Analysed these interviews to propose a prioritised list of product growth, marketing strategy & feature-level recommendations.

Bharat heavy electricals limited

Design Engineer

Jan 2013Jan 2017 · 4 yrs · Bhopal Area, India

  • Productized design by building a modularization framework, reducing motor design time by 10% across sectors and specifications.
  • Specialized in DFMA (design for manufacturability & assembly): reduced cooling and bearing system manufacturing costs by 5–8%.
  • Reduced mean-time-between-failures from an average of 30 to 90 days by modernizing hydraulics in 50+ machines, leading a team of 10 specialist technicians over 2 years.
People managerIndustrial Design

Mu sigma inc.

Business Analyst

Jan 2012Jan 2013 · 1 yr · Bengaluru Area, India

  • Online retail analytics: Advised a client in US Frozen Food Industry on customer profitability, delivery price-revenue sensitivity, & biweekly sales promotions | In another project, developed the marketing pitch plan (which drugs, how much time, what order and to which doctors) for Pfizer sales reps across the US.

Education

Indian Institute of Management, Indore

MBA — Strategy & Finance

Jan 2017Jan 2019

MBS School of Business

MBA Exchange program — Finance

Institute of Engineering & Technology DAVV, Indore

Engineering — Mechanical Engineering

Stackforce found 100+ more professionals with Product Management & Payments

Explore similar profiles based on matching skills and experience