Sep 2018 – Dec 2020 · 2 yrs 3 mos · Gurugram, Haryana, India

• Conceptualised, built & launched the assisted & unassisted eCom platform; migrated $340 mn business across 30 locations
• Led user research to define user persona & prioritzed the roadmap basis the motivation, needs & pain points of primary persona
• Transformed sales app, reduced sales loss by 98%, improved productivity by 12%, in spite of COVID19 business grew by 5%
• Devised fulfilment process to drive efficiency & reduce delivery TAT; improved fill rate by 25%, reduced delivery TAT by 50%
• Improved traffic by 8x - opened website for unregistered users; online application increased by 2x

Jul 2016 – Sep 2018 · 2 yrs 2 mos · Gurugram, Haryana, India

• Leading the product roadmap & related initiatives from inception through execution in-line with business and operations requirement, and long-term vision of Yatra
• Benchmark competitive experiences across the customer value chain, define and implement a roadmap of improvements that ensure best customer experience and communication
• Defined monthly sprints to lead end to end user experience life-cycle of the two external stakeholder – Host and Customer
• Driving the delivery of critical business initiatives and managing all aspects of multiple workflows (e.g. communication, post-booking experience, operations, and support)
• Align business, operations and finance teams to reduce friction and ensure a coordinated approach for various third party integrations
• Solve complex technical problems with sounds commercial judgment and by identifying innovative yet simple solutions - implemented with stakeholder’s consensus
• Working cross functionally across finance, technology, business and marketing to ensure products and processes are defined and delivered keeping both business and customer experience in interest
• Products
• Homestays
• MyAccounts
• CRM
• Chat & CS Automation
• Review and Rating System

Nov 2015 – Jun 2016 · 7 mos · Gurugram, Haryana, India

Jun 2015 – Oct 2015 · 4 mos · Bengaluru, Karnataka, India

• In Nov'15 - Yatra acqui-hired Dudegenie team
• Head, Business Strategy and Operations
• Headhunted the right kind of people required to build operations & the product, resulting into the growth of the team from the initial handful to 50+ members
• Successfully closed partnerships with about 40 local Businesses, which involved negotiation of direct deals for the customers and activation of developer APIs for content and data integration
• Scaled up operations in 3 months to cater 15,000 users with strong focus on maintaining impeccable quality of service
• Product Management
• Conceptualized and built the roadmap for the product features and UX aspects to create a commerce-friendly chat platform including discovery features utilizing Android platform specific features
• Established detailed QA methodologies, and a process for product requirement documentation writing test scenarios and test cases
• Analyzed the requirements from a customer’s point of view, and accordingly built internal service comparison engines to reduce the overall chat response time
• Envisioned an internal CRM platform for recording orders & maintaining customer details and built it with a team of 5 developers including integration of various 3rd party APIs.
• Created an internal dashboard for analysis of customer’s ordering behavior and overall trends and patterns, and integrated it with the in-house CRM platform
• Oversaw the implementation of Chat backend on top of PubNub and monitored closely the performance of the Android client and proposed modifications accordingly.
• Regularly motivated and pushed Developers to achieve best results in terms of frontend performance (based on top of AngularJS)
• Built and Recommended specific search & sort logic to ensure that the product makes holistic business sense

Jun 2014 – May 2015 · 11 mos · Mumbai

• Headed operations during the company’s steep growth – product portfolio expanded from 7 to 40; revenue grew by 500%
• Achieved an average cost reduction of 35% on apparels, Bewakoof’s leading product
• Reduced the TAT for quality check by 87% by restructuring the flow of goods
• Improvised the packaging and dispatch process to increase efficiency by 300%, at the same time reducing the errors by 95%
• Analyzed the daily sales data to identify the trends in movement of various categories to optimize the inventory
• Structured the supply chain to achieve an average lead time of 25 days in contrast to a market standard of 6 months

Jun 2012 – Apr 2014 · 1 yr 10 mos · Pune/Pimpri-Chinchwad Area

• Teach For India, a project of Teach To Lead, is a nationwide movement of outstanding college graduates and young professionals who commit two-years to teach full-time in under resourced schools and who will become life-long leaders working from within various sectors towards the pursuit of equity in education.
• Classroom:
• Developed differentiating and engaging lesson plans to cater the needs of 34 individuals of Grade 3 and Grade 4, who are at different learning levels.
• Developed value based lessons and sessions, in which students reflect on their own actions and think how they can improve themselves.
• Conducted sessions on 5 different professions to give a long term vision to my students.
• School:
• Conceived value based extra-curricular activities conducted by professionals and volunteers for 50
• students in 4 different disciplines.
• Envisioned and conceptualised a reward and consequence system for the entire school, to develop school culture and values among students.
• Pathshala:
• Pathshala was a one-day event organised by Teach For India fellows, for all Teach For India school across Pune, in which 350 students participated from 26 different schools.
• Led a 2 tier team of 20 organisers and volunteers to oversee the logistics and event planning and
• execution.
• Developed an online registration to smoothen the registration process for both participants and
• organising team.

Jul 2011 – Mar 2012 · 8 mos · Mumbai Metropolitan Region

• Radiance is annual technical festival of Mechanical Engineering Department, IITB
• Led a 3-Tier team of 14 Core Team members and 80 coordinators to organise and execute Radiance
• Motivated and guided core team members to plan events, associate with companies and publicise the event
• Initiated ‘theme-based festival’, ‘media association’, ‘online publicity campaign’ and ‘online registration for participation’

May 2011 – Jul 2011 · 2 mos · Mumbai Metropolitan Region

• Feature Recognition, CAMWorks
• Analysed loopholes in the existing algorithm to recognise islands and depressions in a CAD Model.
• Formulated a new algorithm to recognise the islands having the split base face or integrating base loop.
• Modified the algorithm to identify pockets and slots which improved the efficiency of the software.
• Coded the above algorithms in C++ and integrated it with the CAMWorks software.
• Received a Pre Placement Offer for valuable contributions during the internship.

Jul 2010 – Mar 2011 · 8 mos · Mumbai Metropolitan Region

• Radiance is annual technical festival of Mechanical Engineering Department, IIT Bombay
• Led a 2-tier team of 30 coordinators to orchestrate 20 events of varying genres which involved more than 1000 technocrats
• Collaborated and negotiated with companies, institutions and organisations for various events during Radiance
• Initiatives
• Conceptualised first ever pre-festival national level workshop outreach program; coordinated with local teams at 7 different centres to publicise and organise it; which involved 1000 participants
• Collaborated with ANSYS India Inc. to grant 200 demo licences to conduct first-of-its-kind national level professional workshop on Computational Fluid Dynamics