Kiran Balaji

Product Manager

Seattle, Washington, United States9 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led global payment product recommendations at Amazon.
Optimized vernacular customer experience in India.
Introduced innovative search monetization strategies.

Stackforce AI infers this person is a Product Manager with expertise in E-commerce and Customer Experience optimization.

Contact

Skills

Core Skills

Product ManagementCustomer ExperienceSearch MonetizationSearch ExperienceOrder Management

Other Skills

AdvertisingCustomer ServiceData AnalysisLanguage AdoptionLeadershipManagementMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft WordPublic SpeakingStrategic PlanningUser Experience

Experience

9 yrs 11 mos

Total Experience

3 yrs 3 mos

Average Tenure

4 yrs 6 mos

Current Experience

Amazon

2 roles

Senior Product Manager - Tech, Payment Products

Promoted

Apr 2024 – Present · 2 yrs 1 mo

Owning the global Recommendations experience for Payment Products across Amazon’s purchase path.
Leading expansion across 17 countries, owning all strategic decisions to launch and scale this function in Amazon businesses worldwide.
Driving discovery of credit cards, installments, gift cards, and reward programs—enhancing customer experience and increasing financial product adoption globally.
Balance commercial growth with customer experience by ensuring high-quality, relevant placements on Amazon’s most critical pages, positively impacting product sales and checkout efficiency.

Product ManagementCustomer ExperienceStrategic Planning

Senior Product Manager - Tech, Central Shopping Experience

Oct 2021 – Mar 2024 · 2 yrs 5 mos

Vernacular Experience
Owned end to end customer experience for vernacular customers in India across 7 Indian languages
Built seamless language adoption experience to increase Share of Site of Vernacular customers
Amazon Bazaar
Built Discovery and Recommendation experience for Amazon Bazaar, a new storefront on Amazon.in optimized for customers to shop at ultra-low prices

Product ManagementCustomer ExperienceLanguage Adoption

Flipkart

3 roles

Product Manager II, Search

Mar 2020 – Oct 2021 · 1 yr 7 mos

Search Monetisation
Introduced new Ads constructs: Carousel, Variable Relevance, Differential Pricing and Ads widget on Sort
Implemented Product Context & Product Listing Ads for Grocery across all platforms

Product ManagementSearch MonetizationAdvertising

Product Manager, Search

Jun 2019 – Mar 2020 · 9 mos

Search Experience
Owned the Presentation layer and Information hierarchy for the Search and Browse Results Page
Built platform for Content Blending in Search and Browse Pages including Ads
Launched industry first discovery experience for Mobiles category
Enabled Sale specific search experience to optimise the intrigue to sale journey of buyers
Introduced Product Card Framework to improve ease of shortlisting in user journey
Created a Personalised experience for users in terms of product information to improve purchase journey
Built the novel multi – marketplace Search experience to accommodate Grocery & Hyperlocal marketplaces
Drove the MVP of Selection Gap module and city specific merchandising on Search pages for Grocery

Product ManagementSearch ExperienceUser Experience

Product Manager - Order Path and Services at 2GUD.com

May 2018 – Jun 2019 · 1 yr 1 mo

Product manager for Order Management, Fulfilment, Customer Experience, Returns and After-Sale Service at 2GUD.com, Flipkart's new value platform. Building an entirely new business line of certified refurbished products collaborating with over 22 product teams across the organisation
Built the "Seller Make It Right" feature in order to improve CODB for the sellers
Launched several initiatives to reduce RTO (Return To Origin) and reduced the same by 400 basis points
Launched the Large Business (TV, Ref., Wash) on 2GUD which led to an incremental GMV of 6000 Cr.

Product ManagementOrder ManagementCustomer Experience

Zilingo

Summer Intern

Apr 2017 – Jun 2017 · 2 mos · Bangkok, Bangkok City, Thailand

Strategic Initiatives on Customer Experience
Voice of Customer: Developed Analysis Framework to improve Customer Satisfaction Score
NPS: Improved by 550 basis points
Customer Effort Score: Improved by 800 basis points

Customer ExperienceData Analysis