Aug 2023 – Dec 2024 · 1 yr 4 mos · Bengaluru, Karnataka, India · On-site

• Avaya is a global leader in the Cloud and On-Prem Contact Center, Communications and CX platforms. As the Site Leader for all Engineering teams in India, I lead the Engineering function across our three locations in Pune, Bangalore and Hyderabad with 600+ associates.
• Additionally I own the Software Delivery and Roadmap across a major portfolio of our Cloud CCaSS Platform with responsibilities of a Global Team spread across, India, Europe and North America.

Jul 2020 – Aug 2023 · 3 yrs 1 mo · Bengaluru, Karnataka, India

• [24]7.ai is redefining the way companies interact with consumers. We help businesses attract and retain customers, and make it possible to create a personalized, predictive and effortless customer experience.

May 2016 – Jun 2020 · 4 yrs 1 mo · Hyderabad Area, India

• Genesys the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes.
• Site Leader for Hyderabad Development Center and Software Development Leader with responsibility over
• Data & Analytics
• Desktop Client Applications
• Core Platforms

Apr 2014 – May 2016 · 2 yrs 1 mo · Bengaluru Area, India

• As a Software Technology leader in the Amazon Advertising group, I build and own services for large scale Platform Services, Distributed Computing platforms and Data Analytics Platform. In my responsibility for the Ad Tracking and Data Analytics Platforms, I own
• Services for Click and Impression Tracking of online Ads handling millions of transactions per hour.
• Data Analytics and Data Warehousing platform processing data at the scale of hundreds of gigabytes per day and storage in excess of hundred terabytes.
• Distributed computing platforms for real time processing and aggregation of 10's of gigabytes of data per day
• API's that serve millions of transactions per hour for Reporting Data.
• Manage Engineering and QA teams

Jan 2013 – Mar 2014 · 1 yr 2 mos · Noida Area, India

• Opera Solutions is a global leader in the space of Big Data science and Predictive Analytics. I provide technical leadership to one of the company’s flagship products SignalHub. As one of the senior technology managers in the organization I am responsible for
• Technical Ownership and Operational Support for one or more of the core products
• Providing Technical Leadership to the Engineering team
• Hiring and Recruiting entry-level, mid-level and senior software professionals
• Promoting and defining an Agile Software Development process for the organization
• Mentoring, coaching and organizing internal and external training for skills enhancement of team

Oct 2011 – Dec 2012 · 1 yr 2 mos · Pasadena, CA

• Reporting to the CTO of the company, manage a team of 24 onshore and offshore software developers that build, develop and support the TRUE data processing and Global Review and Search platforms for data mining and text and context based searching.First Advantage Litigation Consulting is a leader in the e-Discovery space and provides software platform and expertise in extracting and processing electronic data as well as hosting the data and providing Search and Review capability. Extracting and Processing backend core engine is written in C++ and the Search and Review platform in ASP .NET.
• Manage two software development teams working on multiple applications. Team spread geographically in the US and India.
• Application hosted in 8 data centers in 8 countries to support business operations in those countries.
• Manage 24x7 Level 2 and Level 3 support for these applications.
• Managing the development, deployment and support of very large databases in the range of 4 – 10 TB.
• Managing the development, deployment and support of complex text search of large datasets including context and conceptual searches.
• Vendor negotiations and management, along with software evaluation of vendor applications.
• Providing Service Delivery, Project Management and Architecture strategy to the company.

Apr 2009 – Dec 2011 · 2 yrs 8 mos · Agoura Hills, CA

• Manage a team of 13 software developers that work on the Reverse Mortgage Origination System.
• Managing development of 25,000+ person hour projects for the application as part of transition from Countrywide Home Loans to Bank of America.
• Part of the project implemented as a Six Sigma project. Undertook Six Sigma Green belt training.
• Architecting and development of integrations with several core applications in Bank of America.
• Implementing B2B website for mortgage originations.

Jun 2007 – Mar 2009 · 1 yr 9 mos · Agoura Hills, CA

• Managed a team of 7-10 developers working on the above web application.
• Successfully represented application during technology assessment as part of Bank of America’s acquisition of Countrywide Home Loans. After detailed analysis of both the Bank of America and Countrywide Reverse Mortgage Systems, was able to successfully demonstrate to the Technology and Business executives that Countrywide’s application would be the preferred multi generational platform.
• Successfully lead the entire application team of 30 during a period of transition.

Jul 2003 – May 2007 · 3 yrs 10 mos · Agoura Hills, CA

• Reverse Mortgage Origination System (January 2006 – May 2007)
• Managed a team of 7-10 software developers working on the above web application
• Architected, Developed and Implemented first phase of a new web application, ground up in 9 months. This phase allowed the company to offer a Reverse Mortgage product through its retail channels.
• Followed up with implementation of Phase 2 to offer the product via the B2B channels. This involved the creation of a B2B website.
• Both phases involved integrations with close to 10 other core applications within the company.
• Global Origination Systems (July 2003 – December 2005)
• The Global Origination System is a multi-tier, multi-platform web application to provide loan originations for Barclays Bank in the UK.
• Managed a team of 6 - 10 developers.
• Architecture / Design / Development of new feature enhancements as well as existing bug fixes.
• Managing production support for the deployed application.
• Managing several streams of development of the same application including an offshore development team in India working on defect fixes.
• Successfully managing an offshore development project; the application is deployed in the UK for a UK bank.

Dec 2001 – Jun 2003 · 1 yr 6 mos · Agoura Hills, CA

• Worked on the following projects.
• Middle Tier Jini based Web Services
• Role: The Technical Lead for the project. Lead a team of 4 developers for building the services.
• Automated Full Assessment Rules Engine
• Role: The Technical Lead for the project. Lead a team of 5 developers.
• Countrywide Workflow Product
• Role: The Technical Lead for the project. Lead a team of 4 developers for building the services.
• Global Tables System
• Role: Senior developer on project.

Mar 2000 – Nov 2001 · 1 yr 8 mos · Edison, NJ

• Intercompany Backcharge (Bristol Meyers Squibb, Princeton NJ)
• Provided onsite consultancy to Bristol Meyers Squibb in the design and development of an intranet web application. Role: Lead developer, involved in requirements gathering, design, development, testing and deployment.
• Java/WebSphere Consultant (Chase Manhattan Bank, Bournemouth UK)
• Provided onsite consultancy to the Middleware support team at Chase Manhattan.
• Weblogic to WebSphere EJB Migration Toolkit (Bangalore, India)
• Role: The Technical Lead for the project. Lead a team of 3 developers for design and development.

Jul 1999 – Mar 2000 · 8 mos · Pune Area, India

• Worked on Credit card application web site