May 2024 – Jun 2024 · 1 mo · Pune, Maharashtra, India · On-site

• Developed a Snakemake-based data aggregation pipeline integrating MongoDB, Python, and Linux for the Prevalence Summary Service.
• Optimized storage and indexing by parsing Nirvana JSON output for selective gene loading, reducing storage by 40%.
• Enabled one-click COSMIC dataset imports, cutting loading time by 50%.
• Utilized `vcftools` and `bedtools` for efficient VCF processing.
• Leveraged Python libraries (`pandas`, `pymongo`, `PyYAML`, etc.) to enhance pipeline functionality and performance.

Oct 2023 – Jan 2024 · 3 mos · Mumbai

• Assisting brand partnerships team in building relationships with brands.
• Actively involved in lead generation and engagement with clients and prospects, addressing inquiries and building relationships.
• Contribute to the development and execution of business development strategies.
• Working closely with content team to create content on the website, social media and other channels.

Jul 2023 – Aug 2023 · 1 mo · Pune, Maharashtra, India · Remote

• Provided customer support by answering inquiries, resolving issues, and assisting customers through various channels such as email, phone, chat, or social media.
• Assisted in designing and conducting customer surveys to gather feedback on products, services, and overall satisfaction, and provide insights to enhance customer experiences.
• Analyzed customer feedback, surveys, and interaction data to identify trends, areas for improvement, and opportunities to enhance the overall customer experience.
• Maintained accurate records of customer interactions, complaints, and resolutions, and created documentation for frequently asked questions or common issues.
• Contributed to customer retention strategies by identifying at-risk customers and developing plans of action such as personalized outreach or loyalty programs.
• Collaborated with cross-functional teams, including engineers, tech team, marketing and sales team to streamline customer interactions and ensure timely problem resolution.

Sep 2022 – Oct 2022 · 1 mo · India · On-site

• Worked as Microbiology lab technician. Performed key role in understanding and applying microbiological and serological techniques for disease diagnosis.

Jul 2022 – Jan 2024 · 1 yr 6 mos · India · Remote

• Produced high-quality, engaging, and relevant content across multiple platforms, including websites, blogs, and social media channels.
• Utilized AI tools like Bing and ChatGPT to develop a cohesive content strategy aligned with the organization's goals, fostering engagement and awareness effectively.
• Conducted comprehensive research on heritage sites, historical contexts, and conservation efforts to ensure the accuracy and informativeness of the content.
• Crafted compelling narratives that highlight the historical, cultural, and architectural significance of ancient monuments and sites.
• Collaborated closely with archaeologists, historians, and conservationists to maintain the authenticity and relevance of narrations and presentations.