Jan 2025 – Present · 1 yr 2 mos · New York, United States

• Leading with a vision to build human centered products and advance product thinking at Columbia. Driving hands on PM workshops, GenAI and frontier tech learning tracks, speaking at and moderating panel talks, and representing Columbia/CBS across Ivy communities while shaping strategy and curriculum for aspiring product leaders.

Jan 2025 – Present · 1 yr 2 mos · New York, United States

• Building a stealth fintech startup from 0 to 1 as part of Columbia’s “Launch Your Startup” MBA course - exploring ideas at the intersection of payments, e-commerce, and consumer AI, supported by the CBS Lang Entrepreneurship Center & Columbia Build Lab. Selected as part of a cohort of exceptional MS and MBA students with a proven track record of innovation, leadership, and execution.

Apr 2023 – Jul 2024 · 1 yr 3 mos

• Built Paytm!
• Worked on shaping the most versatile, robust, and easy-to-use digital payments experience. Revamped the consumer app, money transfer, and consumer lending experiences, and introduced gamification.
• Solved problems such as suboptimal feature discovery, in-app navigation, leaky funnels across onboarding and transactions, and low engagement & retention, by implementing AI-powered recommendation systems and leveraging machine learning algorithms to analyze user behavior and preferences. This involved collecting and processing large amounts of data to generate personalized recommendations for users.
• Managed and delivered on stakeholder expectations for growth and adoption—both internal and external—while building an ecosystem for Paytm Ads, including preferred partnerships and deep engagement enablement across top media agencies in India.
• Enhanced the Paytm app’s checkout experience by optimizing QR processes, feedback systems, and performance monitoring. Achieved a remarkable 54% reduction in payment page load time (under 1 second) and increased daily UPI transactions by 30% through personalized payment source selection.
• Increased customer retention by 39% in the Paytm payments sector (B2B & B2C) and new customer acquisition by 65% by streamlining payment processes.

Mar 2022 – Mar 2023 · 1 yr

• Development of Paytm wallet application for Asia and South America region from scratch. End to end management of the B2C web and mobile platform for various clients of Paytm like Vodafone, Ooreedo, Agoda etc.
• Analyzed user interaction on the platform and recommended changes for a better experience, resulting in a 15% lower bounce rate.
• Created generalized APIs that can be shared to internal/external clients of Paytm.
• Developed and designed Dashboard for monitoring services & integrating customer feedback with analytics collected at product level to redefine key UI interfaces, improve UX and resolve product bottlenecks.
• Other Key Responsibilities: Feature prioritization, execution of all product lifecycle processes for products, GTM strategy, competitive analysis of current market trends and potential partnerships from an ROI and build vs. buy perspective, roadmap development, product launch. Managing scrum ceremonies including sprint planning, sprint review, daily sprint, sprint retrospective as per Agile standards and training the team in Agile Methodology.

May 2021 – Feb 2022 · 9 mos · London Area, United Kingdom

• Collaborated with Accenture's largest client, NCR Corporation, to successfully launch a comprehensive POS system on both mobile and web platforms, incorporating features such as F&B online ordering, tax filing, and loyalty programs.
• Analyzed IT systems and business models, implementing feasible solutions through automation testing, while also translating business requirements, defining product strategy, creating MRDs and PRDs, and assessing partnerships.
• Built new products & features with clear & measurable outcomes, with a critical focus on solving for business & user problems, through research, data analytics, & rapid experimentation.
• Launched a successful peer-to-peer rewards program, driving a 50% increase in CRM marketing automation performance and for product development, involving research-optimised SQL queries for integration with other applications, created database triggers for use in automation, maintaining data quality and overseeing database security.
• Ran beta and pilot programs with early-stage products and samples.
• Enhanced POS(Point of Sales) Applications and other technical issues that came along with its uses and operation and increased productivity & thus the business.

Oct 2020 – May 2021 · 7 mos

• Worked on a key consumer-facing product of NCR Corporation, a global leader in banking and commerce solutions.
• Written well designed, testable, efficient code by using best software development practices.
• Worked with the consumer app teams, ideated sketched, built prototypes and delivered projects
• for India, USA and Indonesia consumers.
• Designed multiple CRM tools to improve efficiency of company processes.
• Created website layout/user interface by using standard HTML/CSS practices.
• Integrated data from various back-end services and databases.
• Worked closely & coordinated between technical, UI/UX & various support teams for new features to be added to the app.
• Introduced new guidelines for illustrations to be used across all channels and set up a new style for iconography.
• Gathered and refined specifications and requirements based on technical needs.
• Responsible for maintaining, expanding, and scaling the site.
• Stayed plugged into emerging technologies/industry trends and applied them into operations and activities.
• Analyzed data to get better understanding of the users behavior and use that insight to work on strategies to improve the product further.

Apr 2020 – Sep 2020 · 5 mos

• Back end development.