Pradeep Billu

Product Manager

Bengaluru, Karnataka, India19 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

16 years of experience in e-commerce and product management.
Achieved 100% user adoption for a major product initiative.
Improved website loading times significantly across multiple platforms.

Stackforce AI infers this person is a seasoned e-commerce and product management expert with a focus on digital transformation.

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Skills

Core Skills

Product ManagementE-commerceProduct InnovationProcess Optimization

Other Skills

Active DirectoryAgile MethodologiesBusinessBusiness AdvisoryBusiness DevelopmentBusiness Growth StrategiesBusiness IntelligenceBusiness Process ImprovementBusiness StrategyConsultingCross Functional Team LeadershipCustomer ExperienceCustomer ObsessionCustomer RelationsDigital Strategy

About

I am a product expert with over 16 years of experience in leading and managing e-commerce operations, digital transformation, and strategic planning. I have an executive MBA in product leadership from the Institute of Product Leadership, and I have worked with global companies such as Amazon, Brady Corporation, and CGI. My mission is to deliver customer-centric and innovative solutions that enhance the user experience, optimize business processes, and drive the growth and profitability of the organizations I work with. As the VP of Products at Hype Luxury, I directed the product and program roadmap for the luxury e-commerce platform and implemented features based on customer behavior and feedback. I also streamlined the communication channels and guided the teams to improve product quality and performance. Previously, as a Senior Product Manager at Amazon, I originated a three-year product vision for the COMET project. I achieved a 100% user adoption goal for a product that scaled from 36 teams to 72 teams. I have also contributed to the entire lifecycle of e-commerce applications, reduced the loading time of 185 websites, and improved the responsiveness of application load time by 90%. I have received multiple accolades and awards for my work, including the Employee of the Year 2017 at Brady, and the Paper Presentation on Biometric and Artificial Intelligence.

Experience

Amazon

Sr Product Manager

Nov 2019 – Present · 6 yrs 4 mos

ACHIEVEMENTS
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● Directing the CTPS products and involved in shaping the process for customer in-take using the voting mechanism on feature requests [Customer Obsession]
● Originating a 3-year product vision to re-shape the COMET. [ownership]
● Achieved 100% user adoption goal for a product from 36 teams to 72 teams [Customer Growth]
● Administering 50+ customer interviews to validate the use case, and the vision
Key Skills
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● E-commerce
● Product Management
● Product Improvement
● Process Optimization
● Product Roadmap
● Team leadership
● Strategic Planning
DELIVERABLES
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● Driving the product and program roadmap for CTPS to achieve the business goals
● Reducing operational overheads to lead automation strategy with the cost-center value of USD 1 million including resources
● Improving agility towards the tasks and bringing it down to 8 days by introducing COMET 2.0 and fine-tuning the sprint model
● Automating the closure on the sprint issues to save a team member's 1 week time in a month for cleaning up the old tickets
● Developed a proof of concept based on user persona and provided tooling solution to enhance the customer experience with zero cost
● Mentoring a team of 7 on products and systems while a team of 8 in Hyderabad and Seattle to deliver results with a CSAT score of 80%
● Introducing NPS survey using Qualtrics for CSAT and bolstered CSAT from 6/10 to 8/10 with in span of 6 months [Customer satisfaction]

E-commerceProduct ManagementProduct ImprovementProcess OptimizationProduct RoadmapTeam leadership+1

Freelance

Product Specialist

Sep 2018 – Oct 2019 · 1 yr 1 mo · Bengaluru, Karnataka, India

Product Innovation:
Launched Ask Eva, a conversational AI chatbot for HDFC that addresses the customer queries in less than 30 seconds which bolstered customer experience by 98%.
● Implemented Ask Eva, a conversational AI bot that transformed user query handling.
● Achieved customer satisfaction rating of 98% by managing around 5,000 chats daily within 30 seconds.
● Led analysis of 0.5 TB data to uncover opportunities for enhancing customer support operations.
● Saved approximately $300,000 in technical debt for FY 2019 through strategic improvements.
● Cut down customer support ticket volume by 40% within two quarters of rollout.

Market AnalysisProduct Innovation

Brady corporation

Head of Product

Sep 2014 – Aug 2018 · 3 yrs 11 mos · Bengaluru Area, India

ACHIEVEMENTS
‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾
● Improved the loading time of 185 websites from 7 seconds to 2 seconds
● Won 'Employee of the Year Award 2017' and increased team productivity by 30% while reducing TAT and achieving ~99% SLAs
● Reduced time from 180 to 2 minutes by introducing automation and saved USD 150K
● Researched new/alternative technologies like Nagios Monitoring and reduced infrastructure cost from USD 60k to USD 0
● Oversaw the transition of a major project - HORIZON to Brandy India which comprised of 100+ workstreams
FUNCTIONS
‾‾‾‾‾‾‾‾‾‾‾‾‾
● Product Management
● Process Optimization
● Digital enablement
DELIVERABLES
‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾
● Managed concept-to-launch of DYO(Do Your Own) front end solution enabling real time monitoring of online customer transactions. Top selling product has generated ~$15M CAGR since its 2015 launch.
● Strategised 30e-commerceGTMtobolsterthedigitalvsofflinerevenueswhile improving page load time, PCI, and shopping experience
● Managed and assisted a Management team of 25 to achieve organizational goals
● Chalked out the annual product vision to bolster customers satisfaction from 75% to 99.2% (FY 2015) which surfaced 1 Million+ transactions online revenue
● Transformed the existing software solution to avoid complex shipping process
● Enhanced framework to bolster customer satisfaction from 7/10 to 9/10 using NPS
● Accomplished phenomenal customer adoption & awarded best employee on digital segment at FY Awards, ‘17

Market AnalysisProduct ManagementProcess Optimization

Logica

Product Consultant

Jun 2010 – Sep 2014 · 4 yrs 3 mos · Bangalore

ACHIEVEMENTS
‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾
● Improved responsiveness of application load time by 90% and converted RFI to USD 1.3 million quote to enhance the product while increasing CSAT to 98%
FUNCTIONS
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● Client Relationship Management
● Incident Management
DELIVERABLES
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● On-boarded 20+ customers while supporting 40+ global customers for 12 products catering to energy and utility functions like oil, gas, etc.
● Bolstered accuracy on notes to 100% by designing a road map for new versions and revamping release management process
● Mitigated the risk of problems for 500+ stakeholders by tracking persistent incidents to foresee and identify the problems

Ibm global services

Product Specialist

Jan 2010 – Jun 2010 · 5 mos · Bengaluru Area, India

ACHIEVEMENTS
‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾
● Performed setup of Nagios on 1500 servers while ensuring adherence to SLA and implementing ITIL standards
FUNCTIONS
‾‾‾‾‾‾‾‾‾‾‾‾‾
● Documentation
● Infrastructure & User Support
● Policy Design
● Risk Mitigation
● Team Management & Leadership
DELIVERABLES
‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾
● Appointed committee member for developing Maximo (GDF) using ITIL Framework and led 20 Associates in IT support
● Provided technical guidance & operational instructions to ~25 systems users on a daily basis for server patches & upgrades

Mphasis

Product Support Engineer

Dec 2007 – May 2009 · 1 yr 5 mos · Bengaluru Area, India

ACHIEVEMENTS
‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾
● Migrated customer portal from BMC Remedy to Managenow (website) to receive 100+ customer appreciations
FUNCTIONS
‾‾‾‾‾‾‾‾‾‾‾‾‾
● Client Relationship Management
● Issue Resolution
● Incident Management
● Project Management
● Requirements Gathering
● Risk Mitigation
● System & Solution Design
DELIVERABLES
‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾
● Rendered technical support for banking application to 25+ users on a daily basis to bolster customer satisfaction
● Provided risk management by monitoring the project schedule and quality of project set up on 2500+ servers on HP & IBM

Techysoft pvt. ltd.

Project Engineer

May 2006 – Nov 2007 · 1 yr 6 mos · Bengaluru Area, India

ACHIEVEMENTS
‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾
● Trained new recruits and received appreciation award from CEO
FUNCTIONS
‾‾‾‾‾‾‾‾‾‾‾‾‾
● Software Design & Development
● Integration
● Database Fine Tuning
● Training
DELIVERABLES
‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾
● Tuned website performance to 95% to enhance loading the classification from website by 8x while fine tuning the database