Jun 2021 – May 2023 · 1 yr 11 mos · Hyderabad, Telangana, India

• Managed 4 customer facing mobile apps for Reputation
• Increased the MAU and stickiness of the mobile app by 15% in 8 months
• Handled a couple of ticketing modules - Actions (External) and Agency Actions (Internal)
• Liased with 25+ customers and created the Quarterly Business Review roadmaps for both the modules
• Worked with Engineering , Product Marketing , Customer Success Managers , Implementation and
• Support to increase the product adoption by 10% in less than a year.

Nov 2020 – Jun 2021 · 7 mos · Hyderabad, Telangana, India

• Owning the product strategy and product roadmap for SS&C Eze Mobile App.
• Build the mobile app from scratch and scaled it to 50+ clients

Feb 2019 – Oct 2020 · 1 yr 8 mos · Hyderabad, Telangana, India

• Owning the product strategy and product roadmap for Post Trade Operations and API module of SSC Eze Order Management system.
• Followed agile development with Sprint planning, estimations and release management to deliver product on budget, schedule and quality.
• Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
• Translate product strategy into detailed requirements and prototypes
• Scope and prioritize activities based on business and customer impact
• Work closely with engineering teams to deliver with quick time-to-market and optimal resources

Feb 2017 – Feb 2019 · 2 yrs · Hyderabad, Telangana, India

• Hands on experience in handling Ask Apollo, the digital healthcare delivery platform for Apollo Hospitals group
• Manage all aspects of the product life-cycle , including strategy , conceptualization , market research , feature requirements definition , user interface , A/B analysis , feedback, roll out and subsequent enhancements
• Define the product roadmap and responsible for version releases , UI/UX for Ask Apollo website and mobile app
• Improved the Alexa ranking of the website www.askapollo.com from 55,000 to under 5000 by aligning all Apollo group websites for improved search ranking
• Improved the customer base of the Ask Apollo app from zero to 2,00,000+ in less than 10 months
• Major Products include :-
• Introduced Medical Chatbot on www.apollohospitals.com which helped increase revenue by 3X and decrease cost of 4 chat agents.
• Worked with Google to introduce Google Health cards to optimize healthcare related searches on Google search.
• Worked with Microsoft Kaizala to introduce Book an Appointment , Order Medicines , Locate / Call Apollo and Apollo Alumni actions

Sep 2015 – Jan 2017 · 1 yr 4 mos · Hyderabad, Telangana, India

• Owning end to end responsibility for Care@Home vertical
• Drive product launches including working with public relations team, executives, and other product management team members
• Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed
• Represent the company by visiting customers to solicit feedback on company products and services.
• Strategized new service offerings in key accounts to drive cross selling & Lifetime Value of a customer
• Liaison between business heads , Technology , Marketing , Finance and Operations for strengthening the business

Jun 2014 – Sep 2015 · 1 yr 3 mos · Mumbai, Maharashtra, India

• Provide data driven analysis of business processes to improvements in the client focus, efficiency, accuracy, and effectiveness of these processes
• Produce time sensitive information and provide actionable data that will assist Senior Management in planning and managing the core functions of the business including resourcing, staffing and client on-boarding.
• Implement and analyze reports of different frequencies (E.g.: daily, weekly, monthly, or quarterly) to facilitate effective business decision-making.
• Knowledge of various asset classes such as Bonds , Equity , Mutual Funds , Fixed Deposits , Overdraft , LAS , LAP , Home Loans etc.

Jun 2011 – Jun 2012 · 1 yr · Hyderabad, Telangana, India

• a. Establish and maintain sound backup and recovery policies and procedure
• b. Take care of the Database design and implementation
• c. Implement and maintain database security (create and maintain users and roles, assign privileges)