Nov 2023 – Present · 2 yrs 5 mos · San Francisco Bay Area · Remote

• An on-demand Chief Product Officer that writes & improves your PRDs

Feb 2022 – Present · 4 yrs 2 mos

Nov 2020 – Jan 2024 · 3 yrs 2 mos · San Francisco Bay Area

• Leads engineering, product, design, and data analytics teams building Color's platform & infrastructure for scaled delivery of health services.

Nov 2019 – Nov 2020 · 1 yr

Nov 2018 – Nov 2020 · 2 yrs

Nov 2017 – Nov 2018 · 1 yr

Apr 2017 – Nov 2017 · 7 mos

Mar 2014 – Apr 2017 · 3 yrs 1 mo · Austin, Texas Area

• Experiment Engine’s unique technology enables marketers and product teams to experiment more effectively than ever. Identify opportunities for testing, plan & prioritize your testing roadmap, source fully-coded variations, and report on program-level insights all from one platform.
• Experiment Engine was acquired by Optimizely in April 2017.

Oct 2013 – Dec 2013 · 2 mos · Hong Kong

Oct 2012 – Feb 2013 · 4 mos

• Responsible for setting the strategy and overseeing the operational management of all WWCE online experiences, including help.ea.com, answers.ea.com, live chat, and any other online support touchpoints. Managed team of product managers, brand managers, and analysts to build innovative online experiences that exceeds customer expectations while meeting core business goals of deflection, adoption, and engagement.

Jun 2011 – Oct 2012 · 1 yr 4 mos

• Oversees EA Worldwide Customer Experience's Voice of the Customer Team, monitoring customer feedback and sentiment across multiple channels, identifying risks and opportunities for studios, marketing teams, and operational groups. Drove strategy for 24/7 sentiment analysis, alerting, and reporting for international customer events.
• Responsible for EA Customer Experience's brand strategy and messaging across a suite of support offerings & products, positioning EA as a consumer-oriented brand through all EA-to-customer touch points.

Sep 2012 – Aug 2013 · 11 mos · Austin, Texas Area

• Find & share your favorite beauty products with friends. Featured in Refinery29, StyleBlazer, and InStyle Magazine #bestofdigi Awards 2013.

Oct 2010 – Jun 2011 · 8 mos

• Managed 20+ person team responsible for product development, customer acquisition (SEM, SEO, Affiliate), customer retention & creative design services (UX, Graphic Design, and Front-End Development) for several online brands. Lead the BuildASign.com Product and Marketing teams in rapid development of new growth projects and provided strategic and creative guidance on all marketing, product & design initiatives.

Jan 2009 – Oct 2010 · 1 yr 9 mos

• Managed in-house creative team and acted as lead UI/UX designer for BuildASign.com and other web properties. Provided hands-on development, creative direction and oversight for team of graphic designers, front-end developers, and production artists.

Dec 2008 – Mar 2009 · 3 mos

• Responsible for social media marketing and content strategy for several vertical-specific affiliate sites and Offers.com. Developed social media plans and executed marketing initiatives across several sites on various platforms.

Jun 2008 – Dec 2008 · 6 mos

• Aided clients in developing websites, web applications, and online marketing plans. Services included: project management, IA, UX, and managing internal/external creative resources.

Jan 2006 – Jul 2008 · 2 yrs 6 mos

• Senior product development associate responsible for information architecture and UI design. Worked with strategic management, visual designers, and developers to create the most efficient and user-friendly process flow and user interface for existing and new products.