Brian Jones

Operations Associate

Dallas, Texas, United States15 yrs 2 mos experience

AI Enabled

Key Highlights

Expert in AI workflow automation solutions.
Proven track record in technical support management.
Skilled in optimizing business processes with technology.

Stackforce AI infers this person is a SaaS professional specializing in AI-driven business process automation.

Contact

Skills

Core Skills

Office 365 AdministrationProblem SolvingCustomer SuccessTechnical ServicesTechnical SupportManagement

Other Skills

AI Workflow AutomationAnalytical SkillsAttention to DetailBusiness ProcessBusiness Process Automation (BPA)CommunicationCompTIA A+Computer HardwareComputer RepairComputer ScienceConference RoomsCustom AI AgentsDesktop AdministrationEnergyEnergy Industry

About

Your most valuable assets—your engineers, marketers, and operators—are spending hours every week on tasks that an AI could do in seconds. Triaging support tickets, summarizing meeting notes, generating routine reports. This isn’t just inefficient; it’s a bottleneck to innovation. I solve this by designing and building [custom AI workflow automations] that function as digital team members. Using [Large Language Models, n8n, and business process automation], I create intelligent systems that handle your critical but repetitive tasks. Think of an AI agent that reads and categorizes every inbound support email, drafts a response, and creates a ticket in Jira—all before your team even sees it. This frees your human talent to focus on what they do best: solving complex problems, building great products, and talking to customers. If you suspect your team’s potential is being held back by manual work, let’s talk. I offer a complimentary [“AI Workflow Opportunity Audit”] to identify the highest-ROI automation opportunities in your business.

Experience

Randstad

Help Desk Analyst

Jun 2023 – May 2025 · 1 yr 11 mos · United States · Hybrid

Microsoft IntuneSharePointOffice 365 AdministrationAttention to DetailMicrosoft AzureProblem Solving+5

Amentum

Migration Specialist

Jul 2022 – Mar 2023 · 8 mos · United States

SharePointOffice 365 AdministrationAttention to DetailProblem SolvingComputer ScienceDesktop Administration+2

Tenaska power services co

Senior Desktop Support Supervisor

Feb 2021 – Jul 2021 · 5 mos · Irving, Texas, United States

SharePointPeripheralsOffice 365 AdministrationAttention to DetailProblem SolvingComputer Science+5

Experis technology group

Fast Track Manager

Dec 2018 – Jul 2020 · 1 yr 7 mos · Las Colinas

Customer success solutions involved with Office 365.

SharePointOffice 365 AdministrationAttention to DetailComputer ScienceDesktop AdministrationAnalytical Skills+2

Self-employed

Proprietor

Feb 2016 – Dec 2018 · 2 yrs 10 mos · Dallas-Fort Worth Metroplex

Provide technical services to local and small business customers.

SharePointPeripheralsOffice 365 AdministrationAttention to DetailProblem SolvingComputer Science+4

Range resources

Senior Support Specialist / Supervisor

Aug 2007 – Jan 2016 · 8 yrs 5 mos · Dallas-Fort Worth Metroplex

RANGE RESOURCES CORPORATION-Fort Worth, Texas 8/2007–1/2016
PC Support Supervisor
Managed and maintained corporate oil and gas enterprise help desk operations providing Multi-Tier onsite and remote technical support for at headquarters and in field operations. Started as a contractor advanced to a working Supervisor thru hard work and personality.
Windows 7/8/10 Operating system set-up, configuration, and technical support.
Experience with Numara Track-IT and Foot Prints Helpdesk software.
Provided face-to-face, phone and remote support.
Remote support provided thru LogMeIn Pro / WebEx / Join Me / RDP
Support for Microsoft Office and various browsers (Chrome/Firefox/Explorer).
Configure and support network connectivity (LAN, DNS, TCP/IP, Wi-Fi).
Great with people. Comfortable in all situations from the breakroom to the boardroom.
Configured image and setup Dell desktop and laptop computers, software, printers, and drivers.
Energy Software Support and installation of software packages.
Managed hardware inventory. Recycled old. Imaged new. Worked annual budget.
Managed Users Active Directory, DNS, DHCP, and Group Policy.
AS400 connectivity and configuration.
C-level support for all Executives at the office and at home.
Support for all Executive Assistants at the office and at home.
Provided after hour support for all executives and assistants during the week and weekends.
AV set-up for meetings, training rooms, conferences on and off-site.
Set-up, installed and maintained computer systems for the natural gas rigs on site during the
Barnett Shale boom.
Installed and supported 3rd party software for the highly technical engineers.
Worked hand in hand with Infrastructure group, Application group and BI Development team.