Apr 2018 – Sep 2021 · 3 yrs 5 mos · Toledo, Ohio Metropolitan Area

• Develop and maintain relationships with partner physicians in Northwest Ohio and Southeast Michigan. Provide leadership and oversight to office managers.
• Collaborate with senior leadership team, physicians, and community partners to foster strong relationships that optimize patient care in the community.
• Develop process improvement initiatives in the areas of on-boarding, personnel management, medical records management, billing, credentialing, and reimbursement oversight.

Mar 2017 – Mar 2018 · 1 yr · Toledo, Ohio Metropolitan Area

• Facilitate transformation of 27 primary care practices to successfully earn Level 3 Patient Centered Medical Home (PCMH) recognition from the National Committee for Quality Assurance (NCQA).
• Facilitate transformation of 5 oncology practices to successfully earn Patient Centered Oncology Home (PCMH-O) recognition and renew Level 3 Patient Centered Specialty Practice (PCSP) recognition from NCQA.
• Collaborate with Quality Programs, Electronic Health Records (EHR), and Risk and Compliance departments to align NQCA standards with department standards. Routinely communicate progress toward recognition with key stakeholders. Develop and execute corrective action plans with practices struggling to meet standards.

Jul 2016 – Mar 2017 · 8 mos · Toledo, Ohio Metropolitan Area

• Patient Engagement - Work with vendor to learn about new features and products to promote patient engagement. Discuss options to determine potential benefits and issues to using new tools. Develop training materials and educate offices on workflows to incorporate patient engagement tools.
• Population Health – Work with vendor to learn about new features and products available for population health metrics. Discuss options to build and develop areas within EHR to collect population health data. Test workflows to determine data is being captured as anticipated to generate reports. Develop training materials to educate offices on workflows.

Jul 2015 – Jul 2016 · 1 yr · Toledo, Ohio Metropolitan Area

• Manage Dragon Network licenses, inform IT of software updates, develop and lead provider trainings, offer ongoing support and training.
• Led one-on-one provider trainings and group staff trainings for eCW software and recommended office workflows.
• Provided on-site go-live support to new offices.
• Tier 1 phone support - answered questions from tier 2 support and assisted tier 2 phone support with troubleshooting steps before escalating questions/issues to vendor support.

Apr 2014 – Jul 2015 · 1 yr 3 mos · Toledo, Ohio Metropolitan Area

• Tier 2 phone support - answered incoming questions and escalated questions/issues to tier 2 phone support before reaching out to vendor support.
• Created tickets with vendor support and worked with vendor support team to resolve issues.

Mar 2012 – Feb 2014 · 1 yr 11 mos · Greater Colorado Springs Area

• Collaborated with multi-disciplinary team in outpatient and community-based environments to coordinate care and refer clients to community based services.
• Develop and implement strategies to decrease use of emergency community healthcare resources by the Severe and Persistent Mental Illness adult population while promoting continued stability.
• Document clinical interventions and assessments in EHR. Identify and recommend ideas for process improvement.

Oct 2011 – Mar 2012 · 5 mos · Columbus, Ohio, United States

• Oriented patients/families to unit/room. Acknowledged concerns pertaining to hospital renovations and communicated long-term benefits. Reinforced information given by medical and nursing staffs.
• Performed age-appropriate, basic supportive care for patients/families under the supervision of a nurse. Collected, documented, and reported data to nurse on a fast paced, 40 bed unit.
• Used EHR to request supplies and enter shift vitals and reports. Provided support to coworkers in use of EHR. Performed basic troubleshooting for hardware in nurses’ station and patient rooms.

Sep 2011 – Mar 2012 · 6 mos · Columbus, Ohio, United States

Apr 2010 – Feb 2011 · 10 mos · Denver, Colorado, United States

• Provided administrative support by inputting daily census, procedure data, and charges. Prepared monthly reports from database. Coordinated services between departments. Identified and recommended ideas for process improvement.
• Performed age-appropriate, basic supportive care for patients/families under the supervision of a nurse. Collected, documented, and reported data to nurse in both inpatient, and outpatient pediatric asthma and allergy departments.
• Used EHR to prepare patients for procedures and enter shift vitals and reports. Provided support to coworkers in use of EHR. Performed basic troubleshooting for hardware in nurses’ station.

Mar 2008 – Apr 2010 · 2 yrs 1 mo · Colorado Springs, Colorado, United States

• Formally Memorial Hospital for Children.
• Assisted with development of LEAN processes, to increase staff to patient contact time through enhancement of workflow and elimination of waste.
• Performed age-appropriate, basic supportive care for patients/families under the supervision of a nurse. Collected, documented, and reported data to nurse on a multi-skilled, 31-bed fast paced floor.
• Used EHR to perform order entry/transcription and enter shift vitals and reports. Provided support to coworkers in use of EHR. Performed basic troubleshooting for hardware in nurses’ station.

Sep 2007 – Mar 2008 · 6 mos · Colorado Springs, Colorado, United States

Nov 2006 – Sep 2007 · 10 mos · Colorado Springs, Colorado, United States

Aug 2006 – Nov 2006 · 3 mos · Durango, Colorado, United States

Feb 2006 – Apr 2006 · 2 mos · Colorado Springs, Colorado, United States

Jun 2005 – Aug 2005 · 2 mos · Abiquiu, New Mexico, United States

May 2004 – May 2005 · 1 yr · Oxford, Ohio, United States

• Acted as Assistant Director while position was vacant. Organized and led weekly meetings. Evaluated staff biannually.
• Designed and instructed experiential learning programs to identify and examine concepts of leadership development through the use of ropes courses. Participants included community, university, and corporate groups.
• Worked with professional staff to organize and implement annual staff training along with other educational opportunities for student staff. Developed opportunities for staff to engage in peer-to-peer trainings.

Jan 2003 – May 2004 · 1 yr 4 mos · Oxford, Ohio, United States

Aug 2002 – Dec 2002 · 4 mos · Oxford, Ohio, United States

Jun 2002 – Aug 2002 · 2 mos · Zanesfield, Ohio, United States

Jun 2001 – Aug 2001 · 2 mos · Zanesfield, Ohio, United States