Apr 2017 – Aug 2021 · 4 yrs 4 mos · India

• Below Technicalities specifies me better:
• 1. Cloud Operations and Management
• 2. AWS Solutions Architect Certified
• 3. 5+ years of Desktop Support Knowledge
• 1. 1. Cloud Operations:
• Involved in designing and deploying multitude applications utilizing almost all of the AWS stack (Including EC2, Route53, S3, RDS, Dynamo DB, SNS, SQS, IAM) focusing on high-availability, fault tolerance, and auto-scaling in AWS Cloud.
• Work as a consultant engaged with customers to oversee, design, implement, and manage cloud offerings (AWS)
• etc.
• 2. Desktop Support:
• Responsible for day to day operations and administration of the IT infrastructure. Performed hardware and software installation and provides high-level customer care, training, and technical support.
• Troubleshoot, researched, diagnosed, documented, and resolved technical issues in Windows 10, XP, 7, Server 2008, Citrix and Mac OS, Applications, Salesforce, Office 365, Outlook email setup and LAN/WAN connectivity issues.
• etc..

Jul 2016 – Apr 2017 · 9 mos · India

• Job Responsibilities: Desktop Support Engineer
• Expertise in troubleshooting and resolving issues in enterprise Citrix environment, Including Web Interface, application enumeration and performance issues, Printing, and provisioning issues, for internal client.
• Daily provides hands-on administration and maintenance of other associated network equipment Installed and configures computer equipment software with required software policies and standards.
• Make Sure the Citrix VDI and the app are Up and Running 24x7 to provide the end users seamless services.
• Responsible for quickly and effectively diagnosing and resolving incoming customer technical support issues. Maintaining a positive relationship with clients to provide a high level of satisfaction.
• Providing Citrix Troubleshooting by remote assistance, providing dedicated VM, Maintenance of Citrix, Installation and upgradation of Citrix application.
• Hands-on Experience with ticketing tools like Service Now, BMC remedy & Jira.

Oct 2014 – Jul 2016 · 1 yr 9 mos · India

• Job Responsibilities: Desktop Support Engineer
• Hands on experience on these tools and Applications AD (Active Directory, remedy, Service Now, ITIM (Tivoli Identity Manager) & SAP Logon Pad. Also, web applications like Daybreak, AS400, Fiserv (Bill matrix) & Kronos.
• Manage tickets via calls, webs and emails for US client (Harley Davidson).
• Working on New user creation and User suspensions, installation & maintenance of Windows Operating System.
• AS400 new user creation, deletion, modification on the dedicated machines.
• Adding users to Security groups and distribution list, granting folder access to users.
• Managing User profile, security, and administration tasks in AS400- iSeries