Jul 2016 – Jun 2018 · 1 yr 11 mos

• Develop and maintain policies, procedures, and training programs for center personnel
• maximize efficiency
• Analyze patient volume trends, center financial performance, and patient reviews
• Build relationships with established accounts for the center’s top revenue clients to ensure
• retained client revenue and satisfaction
• Assist Sales Account Executive by attending and holding meetings with prospective clients
• to offer insight on day-to-day operations and explanation of services the center provides
• Analyze clinical charge entry to ensure medical provider is correctly charging for services performed to maximize insurance payment/gross revenue
• Increased staffing efficiency an average of 12% over previous year during first three months of overseeing center
• In one month, while seeing an influx in number of total patients, decreased new injury turnaround times by 13% and rechecks by 11%
• Awarded Center of Excellence for 2016 and 2017 for maintaining high patient ratings
• Given opportunity to assist managing a second center. After one month reduced
• total turnaround times by 22%, New Injuries by 14%, Rechecks by 21%, Physicals by 23%, and Drug Screens by 51%

Jun 2015 – Jul 2016 · 1 yr 1 mo

• Focus daily on occupational health services by communicating with clients to ensure service packages, auto-communication, billing, and reporting protocols are set up correctly and patient results are sent in a timely manner
• Hire, train, coach, and evaluate colleagues in coordination with Human Resources, clinical, and therapeutic leadership
• Decreased turnaround times by an average of 39% in 6 months: New Injuries: 139 minutes to 94, Physicals: 137 to 78, Rechecks: 63 to 45, Drug Screens: 67 to 32
• Facilitate patients via effective communication between front and back office, and update staff on turnaround times hourly to produce an exceptional patient experience